Administrative Assistant Office
Resume:
Willene Simmons-Francis
Nashville, TN 37217-3341
Email: ab04il@r.postjobfree.com
STATEMENT: Organized, and team oriented, with 10 years of experience as an Administrative Assistant
and Office Support.
EDUCATION: Bishop State Community College, Mobile, Alabama
Program: Business Management, 2006 (49 credits)
Alameda Secretarial Program, Walnut Creek, CA
Program: Legal Secretary, 1986
Unilex College, San Francisco, CA
Program: Paralegal, 1985 – (18-months - 96 credit program)
SKILLS: Legal secretary and paralegal experience. My responsibilities consisted of general office
support and event planning. (Advanced computer skills, email software usage, billing,
bookkeeping experience, data entry, Dictaphone transcription, telephone usage, coordinated
travel arrangements, general typing, coordinated two summer school abroad programs,
assisted with coordinating the “white coat ceremony” and graduation, scanned documents,
and performed research.)
EXPERIENCE:
01/21/13-3/14/13 Office Team Temporary Services, Nashville, TN
Worked at Fisk University as a Administrative Assistant
• Abstracted information from student applications and entered that data into the Banner
System. To be used throughout the university by all departments.
• Created mail merge letters to students for acceptance of their applications, declined
applications, offered awards, and notified the student of additional information needed to
complete their acceptance to Fisk University.
• Generated mass mailings were done on a weekly basis, along with filing and creating files
on students.
08/27/12-11/30/12 Job News Nashville, Brentwood, TN
Recruitment Consultant
• Researched and recruited clients.
• Worked with prospective clients about allowing Job News to run their advertisement at a
more cost effective price.
• Wrote up the advertisement for graphics to create an ad proof for publishing/advertising.
• Negotiated client perks and rewards.
• Client billing.
09/10-07/12 Macy’s, Birmingham, AL
(11/06-10/07) Sales Associate
• Assisted customers with selections/purchases, accepted purchases via telephone & mailed
purchases, opened accounts, greeted customers, restocked merchandise, straightened
/resized merchandise, located/mailed merchandise to customers.
• Directed customers to other departments, rest rooms, parking areas, and Food Court.
Assisted with Macy’s promotional programs (Thanks for Sharing, Shop for a Cause, RIP,
etc.).
10/06-2/07 Birmingham Public Library, Administration Office, Birmingham, AL
Senior Administrative Assistant (employed for Director)
• Performed general office support and event planning (calendared appointments, taped and
transcribed library board meeting minutes, posted library board meeting notices, compiled
and distributed meeting packets, and polled board members for meeting attendance.
• Typed and composed correspondence, typed sign-in sheets, travel expense reports, meeting
agendas, and check requests. Screened telephone calls.
• Scheduled conference rooms, ordered food, received donations, sent & received faxes, used
computer, email software, telephone, and copy machine.
10/03-04/06 University of South Alabama, Department of Medicine, Mobile, Alabama
Secretary IV to Assistant Dean of Medicine
• Performed general office support and event planning for a variety of companies.
• Maintained employee’s time sheets (vacation, sick, travel, and school closures).
• Billed vendors/medical facilities, received payments for events. Composed meeting
reports/packets for mailings, and made deposits.
• Typed travel reimbursements, I-9 forms, supply requisitions, scheduled maintenance for
office equipment, received visitors, packages, received & distributed payroll checks,
received/distributed office mail. Used the Banner System for billing, the computer, Call
Director, email software & copier.
11/02-04/03 USA Children’s & Women’s Hospital, Pulmonary Dept., Mobile, AL
Secretary III (employed by Director)
• Performed general office support and event planning, received out patients/patient reports
for distribution/filing, printed patient reports for financial billing, printed EKG reports, and
input employee’s payroll time.
• Screened phone calls, ordered office supplies, used telephone, computer & EKG machine.
1993-2002 Tulane University School of Medicine, New Orleans, Louisiana
Departments: Dermatology - Chairman, Cardiology (3 physicians), Student Affairs
(Dean of SA), Urology (Chief of Andrology), and The Vivarian
Administrative Assistant III
• Performed general office support, event planning, and billing. Updated medical credentials
and maintained copies, and used TAMS & Oracles systems.
• Coordinated the “White Collar Ceremony” (introducing incoming students), and helped
with graduation ceremony. Completed a variety of International student forms.
• Typed NIH grants, abstracts, academic disciplinary action reports, patient narrative reports,
grievance reports, taped/transcribed meeting minutes (Research, Student Affairs, & Junior
Course Director’s Committees). Typed protocols (human/animals), made flyers for
meetings, scanned documents, and performed research.
• Made slide presentations, updated medical & DEA licensures, renewed malpractice
insurance, journal subscriptions, and passports. Exchanged US Dollars for Foreign
Exchange, updated the annual report for the office, responded to abstract requests letters,
and whatever else was requested of me.
• Used Dictaphone equipment, Microsoft Word, Word Perfect, email software, Aldus
Persuasion, McIntosh, Cricket, Excel, Call Directory, Oracle/TAM systems, telephone/call
directory, and copier.
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