Curriculum Vitae

RAVI RANJAN KUMAR

RAVI

Mob: +782*******/921-***-****

H.no : D/230, sourabh bihar, Road no: 6

jaitpur, Badarpur

New Delhi: 110044

Mail: ab03x8@r.postjobfree.com, ab03x8@r.postjobfree.com

OBJECTIVE:

I will make efforts to win the trust of management by using my all qualities like

honesty, punctuality and integrity. I will convince my seniors about my plans and this is useful for

the growth of company.

ACADEMIC DETAILS:

PROFESSIONAL

BCA from MU Uni(Bihar), in 2007, Scored 63%.

QUALIFICATION

Completed Intermediate from B.S.S.E.B Patna, in 2004, Scored 61%.

Completed Matriculation from B.S.E.B Patna, in 2002, scored 61%.

PROFESSIONSTRENGTH

Ability to communicate effectively over the phone and in person.

Strong research skills developed through work experience.

Generate Some types of paper work: Team report, Weekly report,

Monthly report, yearly report, etc.

Dispute/ Query resolution on Case to Case basis to customers.

Handling the Collection agency helpdesk and resolving the queries.

Maintaining MIS for complaints & Collections.

Addressing customer’s complaints and solving their queries related to billing & other issue.

Maintain strong customer relations for continuing the standard of company.

Communicate with customers for understanding their needs and provide service to

them according to their need.

Willing to learn, fast learner, able to adapt very quickly

Proficient in Ms Office, Internet & E mail..

.

WORK EXEPERIENCE:

Contact

•

No. :

91

782744787

8

• Worked as a Customer Care Support (as a coordinator) in M/s FENA (P) Ltd.

Since Jan 2009 to July 2009.

• Worked as customer care support in TATA (retention process) since Aug 2009

to Aug 2010.

• Working as customer care support in TATA (Complaintmgmt) since Sep 2010 to

till date.

SOFTWARE KNOWLEDGE:

(CRM) Customer Relationship Management

•

E Pos

•

B.P.Reports

•

Share Market Trading Software

•

Waiver Portal

•

Dealer portal.

•

PERSONAL DETAILS:

Date of Birth : 25/02/1988

•

Marital Status : Married

•

Father : Shri. Shiv Shankar Shukla

•

PHYSICAL FEATURE & VITAL STATICES:

HEIGHT: 5 ft 10 inches WEIGHT:75 Kgs.

WEIGHT

NATIONALITY: Indian RELEGION: Hindu

RELEGION

SEX: Male

HOBBIES: Listen Music, surfing internet, Books reading.

LANGUAGE PROFICIENCY:

English, Hindi

( Ravi Ranjan Kumar.)

Contact this candidate