Hemal Joshi *B/**, Mukund CHS,

Gawanpada,

Mulund (East) Mumbai 400 081

Email ID: ab033o@r.postjobfree.com Contact: +91-932*******

Professional Overview

A result oriented professional with over 15 years of comprehensive experience in Operations, Financial Sector.

Presently working with Reliance Securities Ltd. as Chief Manager, Expertise in solving client queries & building

healthy & long lasting business relations, Hands on exposure in managing operations & achieving high customer

satisfaction. A keen communicator with exceptional team building & interpersonal skills with the ability to work in a

dynamic environment.

Professional Experience

Reliance Securities Limited, Mumbai [from May, 2007 to Present]

Reliance Securities Ltd, Group Company of Reliance Capital Ltd is a financial transaction platform offering customers

a wide range of asset classes to diversify their portfolio. Through Reliance Money, customers would be in a position to

transact in Equity, Derivatives, Commodities, IPOs, Mutual Funds and Insurance products.

Designation: Chief Manager – Customer Service & Operations.

Profile:

Formulate and implement operational process, risk management and control measures which will ensure

smooth flow of data and document between the branches and HO.

Regularly monitor various processes and remove bottlenecks as and when they arise in the online trading

platform to ensure minimum risk and for successful execution of all trade

Ensuring compliance of process laid by HO to manage large volumes account opening forms and various

after sales request like DFR /DIS /CRF etc.

Recruitment, Continuous training and motivation of customer service executives and channel partner on

various products and processes like KYC norms, account opening, CRM and DP process to meet the set

quality targets and deadlines.

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Monitor customer support activities and carry out regular quality check of support function. Handling

customer queries, requests, complaints and resolutions of client grievances, settling disputes between

franchise and client.

Development Credit Bank Ltd., Mumbai,

[from February, 2006 till May, 2007]

DCB is a fast growing private sector bank with around 72 branches.

Designation: Manager – Depository Services.

Profile:

In charge of banks depository services. Marketing the product and looking after the operational activities,

coordinating with branches and resolving their queries. Coordinating with the Depository and complying to

all the legal formalities and furnishing reports at regular intervals.

Stock Holding Corporation of India Ltd. Baroda,

[from Dec, 1998 till Feb, 2006 ]

SHCIL is all India financial company, promoted by IDBI, UTI, LIC, ICICI, GIC & its subsidiaries, IFCI and IIBI. It is

market leader in Custodial and Depository segment in the country. I was working as Sr. Executive in branch

operations.

Profile:

Administration : Assigned as Centre In Charge for 3 years. Independently handling the centre responsible for

all activities relating to office administration, marketing of financial products, compliance with statutory

guidelines, business and infrastructure development, franchise network and regular interaction with brokers

for market updation.

Operations: Processing of transactions request received from brokers/clients, demat request and other back

office operations. Keeping track of various corporate actions and MIS reporting and ancillary activities.

National Plastic Industries Ltd. Mumbai

[from July, 1995 till Dec, 1998]

National Plastic Industries Ltd. is a part of National Group of Companies, who are one of the pioneers in the field of

Plastic processing in India from the past Five decades.

Profile:

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Preparation of MIS and QIS to be submitted to banks, co ordinating with Registrars and transfer agents, handling of

investor grievances and arranging for shareholders and board meetings. Preparation of the minutes of meeting and

various performing of various secretarial functions.

Pramukh Consultants Pvt Ltd. Mumbai

[from June, 1992 till June, 1995 ]

Pramukh Consultants is a part of Elecmech Group who are providing consultancy and manufacturing of electrical and

distribution panels.

Profile:

Transaction accounting and preparation of financial statements.

Academic Qualifications

Degree Grade Year Board/University

Inter C.S 50% 1997 Institute of Company Secretaries

Bachelor of Commerce (B.Com) – Narsee Monjee College of Commerce

Accountancy 60% 1992 & Economics Mumbai University

H.S.C 66% 1989 Maharashtra Board

S.S.C 76% 1987 Maharashtra Board

Professional Certifications

Successfully cleared NCFM (National Certification Programme in Financial Market) conducted by NSE.

Depository Module

Capital Market Module

Personal Details

02rd Jan 1972.

Date of Birth: -

Married

Marital Status : -

Reference: - Provided on request

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