Customer Service Insurance

AMY WARREN

**** ******** **** *** ***.

CHARLOTTE, NC 28277

704-***-**** • *********@*****.***

OBJECTIVE

To use my skills and abilities to obtain a position within an organization as a Loss Mitigation

Specialist in my chosen field. Years of education and experience can help better the company as

well.

SUMMARY OF QUALIFICATIONS

Motivated team player, strong communication skills, ability to multi task,

proficiently work alone, and eager to take upon new challenges.

EMPLOYMENT

April 2011 July 2012 JP Morgan Chase Bank

Florence, SC

Loss Mitigation Quality Analyst II

Analyze mortgage file, evaluate borrower's financials, manually calculating rate of pay, review

bank statements, tax returns and perform loan decisioning by Fannie Mae, Freddie Mac, Private

and Asset guidelines keeping in compliance with all company policy and procedures.

Determine the value of each property by means of property reports, BPO and appraisals.

Review credit report to determine customers credit worthiness, gather pertinent information to

make a sound financial decision

This position required excellent interpersonal communication skills, aggressive and proactive.

Data entry keeping information current for investor and management reporting. Several reports to

keep current for management such as tracking report, status reports, and projections.

Responsible for ordering appraisals, title commitments, homeowners insurance, flood insurance,

credit reports, verifications of employment and deposits, etc.

Notify originator and applicant of credit decision within regulatory time frames.

Accurately document file and reviewing final conditions for compliance.

Track all required documentation to assure processing timeframes are being met and update

system with statuses.

Knowledgeable of principle practices and regulations applicable to mortgage lending.

Submit loan for approval once all conditions had been met.

Assure documents are delivered to the Closing Department in a timely manner.

Knowledge of first mortgage processing and automated underwriting background

Gather credit documentation from the customer and third party vendors necessary to support the

loan approval decision validating and verifying loan application information supporting income,

asset, and liability.

September 2009 – April 2011 Assurant Specialty Property

Florence, NC Insurance Claims Specialist II

Ability to understand complex insurance forms to allow accurate updating to the client's database

so clients can meet complicated regulatory obligations and to ensure the property has insurance

coverage at all times.

Identify numerous policy types from complex insurance forms and determine action needed. For

example: PUD, Town Home, Flood, Wind, etc.

Ability to determine when multiple updates are required based upon information received on a

single document.

Make timely premium payments from established escrow accounts to ensure there is continuous

coverage.

Validate documents in accordance with established client procedures.

Outbound telephone calls to insurance agents and/or insurance carriers.

Open and/or complete tasks and routes.

Work special assignments, if applicable to the unit.

Learn and process more than one client.

Process Insurance Claim checks received by insurance companies.

Order inspections and maintain relations with third party inspection companies.

American Express

August 2007 – June 2009

Jacksonville NC Customer Service Representative II

Handle inbound calls and assist customer with account needs.

Process earned membership rewards points and assist with redeeming of earned points.

Work directly with travel agencies to book vacactions and trips for valued cardholders.

EDUCATION

David W. Butler Highschool Matthews, NC

Graduated June of 2006

References Available Upon Request

Contact this candidate