Customer Service Manager

Bridget Pena ***** *th Ave Florala, Al *****

423-***-**** *******@*****.***

Objective: I strive to be the best I can be. I wish to utilize and further

develop my skills and experience, provide my employer with

confident knowledge that daily work and special projects

will be completed in a professional, timely and profitable

manner.

Skills Organizational skills Microsoft Office Suite

2007 Rio

Office Procedures Typing at 50-55 wpm

M3

All Office Equipment Customer Relations

Fosse

Maestro PMI

Experience Benchmark Hospitality

The Chattanoogan Housekeeping Supervisor June 2012-June

2013

Duties include: Supervise up to 35 full time employees,

inspect rooms, turn over up to 180 rooms,

hand out morning assignments, create days

ends reports, quarterly linen/terry

inventory, fix housekeeping hours for

payroll, attend daily morning meetings.

Convergys Customer service agent for Directv

January 2012-June 2012

Duties include: Taking inbound calls, solving issues with

one call resolution, provide great

customer service.

3H Group Housekeeping Attendant June2009-September

2009

Fairfield Inn Marriott Night Auditor/Front Desk Clerk

Sept 2009-April 2010

Executive Housekeeper April 2010-December

2011

Duties Include: Check in/out guests, provide guests with

the highest customer service, prepare days

end reports, maintain email communication

with General Manager, balance cash/credit

deposits (M3), prepare invoices for direct

billing, prepare bills to be entered into

payment system, post checks received,

supervise 10 plus employees in the

housekeeping/laundry department, Inspect

rooms, create weekly work schedule,

interview job applicants, act as MOD on

weekends.

Accomplishments February 2013 Employee of the Month

Education Freeport High School Freeport, FL Diploma 1995

Hospitality

Academy at Sandestin

University of Phoenix 2008 - 2010

Associates Business

References available upon request

References

Yolanda Sutton 423-***-**** Chattanoogan

Brian Veins 423-***-**** Chattanoogan

Clyde Hampstead 423-***-**** Fairfield Inn & Suites

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