Human Resources Customer Service
Resume:
Qualifications [pic]
Profile
Highly talented and accomplished professional, powered with broad-based
experience in human resources management within extensive workforce
organization. Exhibit stellar reputation in supervising employee relations,
regulatory compliance, staff training, and quality performance management.
Thrive in developing and implementing innovative strategies and programs to
effect dramatic improvements in productivity and efficiency. Utilize out-of-
the-box approaches in training and developing employees to foster team
unity toward fulfillment of goals. Known for outstanding capability to
multitask in a globally competitive, fast-paced environment. Articulate in
Spanish and English.
Areas of Expertise [pic]
Leadership and Team Building
Analytical Thinking
Strategic Planning
Time Management
Budget and Inventory
Administrative Coordination
Presentation and Negotiation
Customer Service
Client Retention
Professional [pic]
Development
E-Verify, Electronic Employment Verification System
HIIPA
I-9
In-site
Technical Acumen [pic]
Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
Windows XP 7 MAC OSX PeopleSoft Taleo E-Verify In-site
Professional [pic]
Experience
Substitute Teacher + Hall County School System ? GA 2013
Implement teacher lesson plans, assign student class work and homework, and
maintain classroom control and discipline. Complete a daily report and
evaluation to communicate any pertinent information resulting from the
day's events.
o Responsible for instructing classes when teacher is absent
o Maintaining appropriate records including checking tests, recording
grades, student assignments for homework, projects and the necessary
clerical work required to maintain student records for the absent
teacher.
o Maintaining as fully as possible, the established routines and
procedures of the school and classroom to which assigned.
Human Resources Team Administrator + NCR Corporation ? Atlanta, GA 2012
Focus on the staffing processes supported within the HR Central team with
some interaction with managers, prospective candidates and employees via e-
mail and phone.
o Worked with candidates to ensure all necessary documentation to
properly process hires, complete background checks, and track
completion of I-9 process.
o Worked with managers and candidates to schedule interviews per the
request of Talent Acquisition Consultants.
o Gathered information and records data in HR tools and monitoring
transaction status and escalates transactions, as necessary.
o Responded to client inquiries relative to the Staffing function
including: Completion of Recruiting forms and documentation, as well as
preparing error-free written communication including e-mails and
letters. Follow up with candidates relative to interview scheduling and
documentation.
Human Resources Team Associate + Macy's ? Atlanta, GA 2011-2012
Facilitate the distribution of all incoming communication and analyze
"recently added documents" in the store's portal. Address customers'
concerns and provide assistance. Ensure that programs in the store bulletin
board are up-to-date. Supervise the screening and interviewing of
applicants for store management team. Arrange weekly store recognition
rallies and schedule all in-store training. Complete and submit monthly
legal compliance audits online.
o Proactively participated in preparing administrative inventory.
o Distributed Daily Star Store newsletter and allocated other employee
communications.
o Innovated and implemented safety program administration and accident
reporting process.
o Served as liaison for District Human Resource Office for all human
resources issues and objectives.
Assistant Manager Construction Administrator 2006-2010
Dorsky Hodgson Parris YUE ? Washington, DC Fort Lauderdale, FL
Executed administrative responsibilities, such as staff documentation and
general office management. Organized schedules of office and interoffice
meetings with different developers, contractors, and consultants; acted as
principal liaison between consultants and project managers. Arranged all
office invoices and ensured all correspondences were updated to maintain on-
time operation of construction administration. Managed the login and out as
well as provide response for construction information, submittals, shop
drawings, RFI's, and payment requests.
o Successfully directed an office with 15 employees as part of a 185-
people firm, and reconciled administrative and personal issues with the
main office.
o Supported project managers with in-house and external correspondence.
o Assured smooth flow of documentation by actively engaging in
construction progress meetings.
Psychosocial Rehabilitation Specialist + Capitas ? Arecibo, PR 2000-2006
Utilized a variety of approaches and interventions to promote recovery
within a site based program as well as provide successful community
integration experiences. Provide individualized support to promote new
role development. Assist individuals in gaining access to needed
psychiatric, medical, social, residential, financial and other services
appropriate for the individual.
o Interview clients, review records, and confer with other professionals
to evaluate the mental and physical condition of clients or patients.
o Educate clients and community members about mental and physical
illness, abuse, medication, and available community resources.
o Collaborate with counselors, physicians, to plan and coordinate
treatment, and patient needs.
o Assist clients in adhering to treatment plans, such as setting up
appointments, arranging for transportation, and providing support.
o Monitor, evaluate, and record client progress with respect to
treatment goals.
Earlier Career [pic]
Teaching Assistant-Psychology Department Mount Vernon College ? Washington, DC,
USA
Education [pic]
Master of Arts in Psychology University of Phoenix ? Phoenix,
AZ
Bachelor of Arts in Psychology University of Phoenix ?
Phoenix, AZ
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