Customer Service Quality Assurance
Resume:
BHARGAVI MOVVA
ab00im@r.postjobfree.com
PROFESSIONAL SUMMARY
. Over 6+ Years of professional experience in Information technology
with progressive experience covering Quality Assurance/Testing, and
Software Development in various Client Server environments,
Mainframes and Web Based applications.
. 3 years experience in testing web application on mobile devices like
I Phone and Android devices.
. Strong testing background that included reviewing system
requirements, writing and executing Test cases.
. Experience in Manual and Automated testing using tools like Quick
Test Pro (QTP), Winrunner, Load Runner, and Quality Center.
. Strong Knowledge of the Software Development Life Cycle (SDLC) and
methodologies (Agile, Waterfall, V-model), and ensure Quality
Assurance Control.
. Experience analyzing the requirements and Proficient in establishing
QA Procedures, Standard Methods, and Software Requirement
Specifications (SRS).
. Experience in developing Test Plans and Test Cases using the
requirements and design documents while specifying Testing Overview,
Approach, Strategy, Scope, Roles and Responsibilities.
. Exposure in testing GUI, Web based applications, and Client Server
applications.
. Experience working on POS systems.
. Strong work experience Black box.
. Experience in Functionality Testing, Regression Testing, System
Testing, Integration Testing and User Acceptance Testing.
. Working experience of Relational Databases like Oracle, Sybase,SQL
Server,DB2, and MS-Access. Experience in Back-end testing using SQL
queries on the above databases.
. Expertise in using Bug Tracking tools such as Test Director/Quality
Center and its features.
. Strong experience in Defect Tracking and Reporting.
. Documenting Test Documents using MS Office Tools- Word, Excel, and
Power Point.
. Excellent Trouble shooting, Problem solving and Technical skills.
. Good Analytical skills, Presentation skills with strong communication
skills, Effective Time Management and ability to work in a team or
independently.
. Experience in Diversified business domains.
. Expertise in all the phases of quality project life cycle from
requirements gathering and analysis, requirements, high level and
detail level test planning and execution.
. Excellent Communication and strong Interpersonal skills with ability
to work successfully as a part of team.
TECHNICAL SKILLS
Languages : Visual Basic, C,SQL/T-SQL, PL/SQL, VBScript,
JavaScript.
Web Skills : XML, Web Services, HTML.
Database : SQL Server 2005/08, Oracle, Sybase (ASE
12.5/15), MS Access
Testing Tools : Quick Test Pro 9.2, Win Runner,
LoadRunner
Test Management : Quality Center, Test Director, Bugzilla
Mobile Devices : I-Phone & Android
devices.
Web Servers : Internet Information Server (IIS) 6.0.
Operating Systems : Windows 2000/2003/XP/NT, Windows Server
2005/2008, MS-DOS.
EDUCATION
. Bachelor Of Engineering in Computer Science
. Masters in Computer Science
PROFESSIONAL EXPERIENCE
AT&T Digital Experience Orlando, FL
Sep'12 - Present
QA Analyst, UAT Testing
AT&T is pioneer in mobile phone base customer service Software. AT&T
applications were being customized to support billing and customer service
operations. My wireless software is used to manage the wireless account
through PDA, Smartphone & High End Devices. It's a Telecom billing & usage
software application that supports the full range of telecom Customer care,
billing and Features, Usage & Wi-Fi activities in single and convergent
multi service environments.
Digital Experience has made it easier for customers to manage their
services and buy things online, launched customer care initiatives on
Twitter and Face book to help client connect directly to customers and
built AT&T's my Wireless application (Apple/Android/Windows Mobile OS), so
customers can pay their bill and check on their services right from their
smart phones. The smart phones and suite of emerging devices have been an
integral part of the Digital Experience project and drives record numbers
of orders and customers to the website.
Responsibilities:
. Interacted with Business team to understand Business logic and User
Requirements.
. Reviewed business interactive requirement documents and content
requirement documents for testability and usability, consulted
development staff with regards to system functionality.
. Participating in Waterfall methodology to Agile transition.
. Performed Development Integration Testing, Functional Integration
Testing, smoke testing and Regression Testing.
. Involved in gathering test data for testing positive and negative
scenarios
. Performed ad hoc testing, executed test cases and verified actual results
against expected results,
. Participated in User Acceptance Testing (UAT).
. Captured and Reported Bugs Using JIRA.
. Participated in aggressive testing in the final stage and production
releases
. Test application functionality on the devices (Smart
phones/Tablets/Laptops).
. Testing device connectivity with the network.
. Match usage with the billing system / backend.
. Test Bill and Payments through the devices.
. Test all Wi-Fi functionality in all devices on AT&T network.
. Test Device and Billing features change through devices
. Involvement in Peer Reviews for test cases.
. Coordination with Development and Business teams to better understand the
application functionalities.
. Daily meetings with SME and management
. Used Quality Center to store all testing results, metrics, created Test
Cases, and Reporting
Environment: SQL Server 2008, Java, Oracle, Quality Center, JIRA, MS
Office.
Walt Disney Parks and Resorts Online (WDPRO), Orlando, FL
Feb'11 - Aug'12
Quality Assurance (QA) Analyst
Personal Experience Portal (PEP): PEP is an online web app, which provides
most advanced technology in web experience for Disney guest services
(customers) from all over the world. Like the project name mentioned
(Personal Experience Portal), is designed starting from reservations,
Dining events, attractions, theme parks, Disney land, Resort areas and
other within Disney and the guests experience during the entire time with
Disney.
Responsibilities:
. Interacted with Business team to understand Business logic and User
Requirements.
. Analyzed business requirements document and developed test plans, test
objectives, test strategies, test priorities, test cases etc.
. Tested the PEP application on Smart Phones and Tablets.
. Tested various functionalities on mobile devices like Android and Iphone.
. Tested Web application on a wide variety of devices through various
network configurations like GSM and CDMA.
. Tested Gestures like Swipe, drag &drop, zoom in, zoom out, mutlitouch and
System alerts like Security pop ups.
. Attended meetings to better understand the applications.
. Actively participated in System testing, Integration testing and
coordinated UAT.
. Written and executed SQL queries to access database.
. Created traceability matrices.
. Uploaded and executed Functional Test cases in HP Quality Center.
. Performed end to end testing which included (smoke, functional, black
box, navigational and regression) tests were tested.
. Coordinated the Defect Management Process during Test execution using
Quality Center
. Coordinated with Business Analysts, System Analysts & Developers for
defect analysis
Environment: SQL Server 2008, Java, Oracle, Quality Center, Android,
Iphone, API tool, MS Excel.
Publix, Lakeland, FL
Mar '10 - Jan'11
Sr. QA Tester
CPT-Circuit Pricing Tool
Responsibilities:
. Analyzed Functional Requirements Specifications (FRS) and
developed/updated Test Cases for each release.
. Designed and executed Manual test cases and developed checklists to
perform functional, Regression and system testing.
. Tested core functionality of web App on iPhone, iPad, iPod touch,
BlackBerry, Android tablets, Android phones and HP tablets as per
specification.
. Testing the compatibility of the application with native device features
(To make sure the application is not hampering native device
functionality).
. Tested Page Size, Scrolling, Navigation Bars, Graphics, Color, Background
Images, Tab Order, Input, Fonts, Minimize and Image Size.
. Tested the CPT application on various Smart phones.
. Created Test scripts on various mobile devices and Tablets.
. Executed SQL queries to perform the data validation against the back-end
database.
. Documented test results including the test cases as per the test plan.
. Interacted with development team closely to ensure testing issues are
resolved.
. Reported defects, verified fixed defects, and prioritized outstanding
defects using QC.
. Managed software testing in an Agile (Scrum) development environment.
Environment: Java, SQL Server 2008, Oracle, Quality Center, iPhone, iPad,
iPod touch, BlackBerry, Android tablets, Sybase 12.5/15,TSQL,Sql Server
2005/2008, SSRS,
Citigroup, Warren, NJ
Apr'08 - Feb'10
Sr. QA Tester
Citibank INC is a financial company providing financial assistance to its
customers. As a Software QA Analyst I worked on an application called CMM
II (Citibank Money Market II). The modules tested were Customer Profile,
Quotes, statement, Invoices, (Accounts Receivable, Accounts Relievable
Miscellaneous, Accounts Payable, Accounts Payable Brokerage), Other
Administrative Modules. The Application is Client/Server application. It
had SQL 2000 as the database.
Responsibilities:
. Interacted with Business team to understand Business logic and User
Requirements.
. Analyzed business requirements document and developed test plans, test
objectives, test strategies, test priorities, test cases etc.
. Attended meetings to better understand the applications.
. Actively participated in System testing, Integration testing and
coordinated UAT.
. Written and executed SQL queries to access database.
. Created traceability matrices.
. Responsible for Planning, Coordination and Implementation of QA
methodology
. Uploaded and executed Functional Test cases in HP Quality Center.
. Involved in extensive DATA validation using SQL queries and back-end
testing.
. During execution phase smoke, functional, black box, End to End,
navigational and regression tests are performed.
. Organize the Test Data with the Business Analyst assistance for the
Regression Testing.
. Coordinated the Defect Management Process during Test execution using
Quality Center
. Coordinated with Business Analysts, System Analysts & Developers for
defect analysis
. Used HP Quality Center to track and close Defects as and when Defects
were Fixed
Environment:
Java, Oracle, Quality Center, SQL, MS Excel.
Lehman Brothers, NJ
Feb'07 _Mar'08
QA Tester
Roles and Responsibilities:
. Developed Test Plan and Test Strategy documents for all the web based and
server side applications as well as data load batch jobs.
. Developed Requirements Traceability Matrix to map the test cases with the
Requirements.
. Extensively used quality center for adding requirements, adding test
cases, executing test cases and to add defects.
. Performed Functional, Integration, System and Regression Testing.
. Involved in testing and monitoring batch jobs that are used for data
loading process.
. Interacted with client on day to day basis for Information gathering,
analysis of specifications, requirement analysis & test strategy
discussions.
. Gathered and analyzed Business and System requirements for various
applications, performed gap analysis and documented them.
. Involved in reviewing business requirements, functional specifications,
project schedules and documentation.
. Developed regression suit using QTP and VB Scripting.
. Implemented all the standards and involved in the review of QTP scripts.
. Defect tracking meetings are conducted until QA sign off to make sure all
the defects are in appropriate status
. Involved in Bi weekly and monthly status reporting for both manual and
automated regression suite.
. Used SharePoint to share all the project related information.
Environment: Oracle, SQL, HTML, Java, J2EE, Windows NT 4.0, Load Runner,
QTP and Test Director.
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