Muriel Otto

612-***-****

ab00ci@r.postjobfree.com

www.linkedin.com/in/murielotto

Objective

Seeking a Supply Chain Procurement position to foster and develop my signature strengths, Deliberating and

Developing, building business relationships and providing savings in cost and efficiency.

6 years wholesale purchasing with an international supply chain distributor complimented by 12 years in retail

management. Documented results increasing profit and customer satisfaction, minimizing shrink, motivating

productivity, and creating visual appeal. Motivated, solution oriented, and dedicated to delivering total

satisfaction to both the internal and external customer.

Accomplishments

• Executed requirements planning and buying strategies using Rocky Soft Inventory Management

processes to maintain a consistent 98 100% fill rate with 30 day inventory on hand goal.

• Reduced the overall cost of the ink/toner program by approximately 30% while increasing profit

margin by establishing a business relationship with a commitment to service and encouraging clients

to use recycled product, 100% satisfaction guaranteed by the supplier.

• Negotiated supplier contracts to leverage the impact of paper and steel industry price increases.

• Sourced new suppliers to meet unique and discontinued part requests, and to ensure best pricing.

• Collaborated with cross functional department teams via email and conference calls to meet client

objectives for RFPs, annual reviews and other special projects, as well as daily business processes.

Employment History

Diversified Distribution Systems 2/2012 9/2012

Account Executive

Worked directly with retail clients managing the day to day activities of their custom distribution programs.

Developed a comprehensive knowledge of all custom accounts in order to fill in for team members using PTO

days as a Backup Team Member.

• Maintained custom store calendars highlighting order dates, new product and merchandising

opportunities as well as communication from store operations.

• Developed monthly No Move/Slow Move reports to identify excess inventory and presented action

plan recommendations.

Diversified Distribution Systems 2/2006 2/2012

Procurement Specialist

Responsible for 20,000+ SKUs stocked in as many as 10 distribution facilities world wide. Created Purchase

Orders based on past usage, current rate of sale, and future planned demand. Identified cost saving

opportunities, sourced new items based on customer requests and presented option proposals with price, specs

and lead time.

• Managed RFP/RFI requests. Sourcing materials, supplies, and services, and identifying new product

and vendor opportunities, and delivered detailed presentation of results.

• Developed strong vendor relationships, negotiated prices, discounts and special terms.

• Evaluated and coached supplier fill rate, lead time compliance and delivery performance.

• Analyzed daily exception based reporting in order to anticipate shortages and delays and followed up

with suppliers to expedite product as necessary and ensure returns and credits are processed.

• Developed and maintained an Excel supply data base to facilitate immediate answers to many routine

SKU questions.

•

Muriel Otto

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Perkins Restaurant and Bakery 3/2004 1/2006

General Manager

Managed training and development, labor and payroll, compliance with health, safety and sanitation

procedures, inventory control and purchasing for a national family restaurant chain.

• Embodied the company image and 100% Guest Satisfaction guarantee by providing friendly and

efficient customer service in order to ensure compliance by all team members.

• Drove visual appeal compliance and presentation standards.

• Increased sales 5% and store income $52,000 over plan by managing labor and expenses.

Michaels Arts & Crafts 7/1994

12/2003

Store Manager

Managed the daily department activities of a $5M big box retailer including custom framing, custom floral,

receiving, customer service and inventory control. Accountable for monthly P&L management and conducting

loss prevention and safety reviews. Validated weekly ordering and efficiently scheduled in order to provide

consistent, superior customer service at all times.

• Supervised 4 New Stores set up projects; mass hired and trained new associates, receipt of fixtures

and goods, construction of all fixtures, Plan o Gram set integrity, and visual presentation.

• Participated in 11 new store mass hires events, interviewing 50 100 applicants per day.

• Trained and organized custom frame shop staff to prepare for a company wide coupon event.

• Established strategic objectives to achieve and exceed company audit standards.

• Mentored six associates for internal promotions into management positions.

• Led Essentials of Management training course for District Manager with 15 key district associates.

• Reduced turnover by 10% by developing a store specific on boarding program ensuring every new

associate received equal new hire training.

• Approved the ordering, replenishing, and merchandising of a big box craft store.

• Followed and complied with internal audit standards regarding safety, cash handling, personnel

records, proper signage, processing invoices and returns, and inventory results.

Technology

Proficient in Microsoft Office 2010, Word, Excel, PowerPoint, Oracle, 10 key, advanced internet search,

Rocky Soft Pack Light Inventory Management Suite, Adobe Photoshop, photo editing and layout

Personal

honest, trustworthy, positive, empathetic, generous, loyal, fair

Training and Recognition

• National Career Readiness Certification – Gold Certification, ACT, Inc.

• Store Management and Retail Training (SMART), Michaels Arts & Crafts

• Essentials of Management Training, ECU

• Certified Custom Framer, Michaels Arts & Crafts

• Total Customer Service Leadership & Action Seminars, Gunneson Group, Int’l

• Yearbook editor, Detroit Lakes High School

Education

Bachelor of Arts ~ University of Minnesota ~ Duluth, Minnesota

Interdisciplinary Studies major titled Advertising Design and Management, Communication minor

Sigma Phi Kappa sorority • Advertising Club • Communication Club • Scuba Diving Club

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