Sales Customer Service
Resume:
MARK CRUTCHFIELD
San Antonio, TX 78259
ab005m@r.postjobfree.com
OBJECTIVE
Seeking a secure and challenging sales, supervisory and/or managerial position with a dynamic company that
recognizes strong work ethic and that provides upward mobility.
BACKGROUND SUMMARY
Experienced business professional possessing a unique blend of sales, management and technical expertise,
both innovative and resourceful at developing new processes and procedures. Strict attention to detail allows for
optimal problem solving while visualizing the big picture of the organizations functions and
performance. Interpersonal aptitude promotes team building and cohesiveness. Powerful producer in various stages
of sales and marketing demonstrated by using marketing strategies to gain market share in a highly competitive
industry. Recognized and commended for various achievements in training individuals and groups in specific areas of
business.
SUMMARY OF QUALIFICATIONS
• Previously possessed active secret level security clearance for the Department of Defense
• Effective management style, proven to be a natural leader within every organization, successfully
built market share in both inside and outside sales settings exceeding quotas.
• Dynamic record as a team leader, providing the creative drive and training solutions that enable
sales professionals to exceed sales goals, set new trends and realize their potential
• Excellent communicative skills; articulate speaker, at ease in one-on-one and group settings and
proven problem solver within intricate customer service and technical issues..
• Intermediate experience with local switches (Nortel DMS, Ericsson and Lucent 5ESS)
for performing real-time, local translations on client configurations, local and long distance
provisioning and circuit design.
EDUCATION AND TRAINING
• University of Texas @ San Antonio – Pursuing Bachelors Degree in Business
REFERENCES – Professional and/or personal references available upon request.
PROFESSIONAL EXPERIENCE
04/2012 – 05/2013
Crutchfield Insurance Group- State of Texas Owner/Agency Producer
Consulting with business and residential clients to consider explicit needs and repercussions in the event of a loss or
catastrophic loss- offering insurance coverages to protect assets. We create and implement marketing and
promotional campaigns, as well as service existing clients- to cultivate a successful and thriving local business.
4/10 – 01/12
The PPM Group- San Antonio, Account Manager
Account Mgr tasked with establishing new business utilizing aggressive outside sales skills offering marketing,
printing and promotional products solutions.
9/06 – 3/10
Vanguard Veterinary Solutions Owner/VP
Pursued business venture startup in sales of veterinary pharmaceuticals market.
10/02 - 9/06
LockheedMartin/DoD– Randolph AFB/San Antonio, TX IT Global Help Desk Sprt
Client Support/Help Desk of global DOD personnel for website and operations support issues. Perform system
application loads, testing and training. Monitor and maintain operational readiness, connectivity and functionality
of personnel services for Air Force installations utilizing personnel data systems and operational performance metrics.
7/97 - 10/02
WorldCom LDDS–- San Antonio, TX __ Call Center Supervisor
Call Center Supervisor- Responsible for all escalations. Performed various troubleshooting and research
for commercial and residential clients. Provided assistance and oversight with technical, billing and service issues to
24 associates. Maintained weekly attendance reports. Created and implemented employee work schedules, team
incentives and bonus projects.
SwitchTranslations- Performed various tasks in the WorldCom local switches regarding the client’s service.
Researched discrepancies and performed necessary real-time changes to maintain the integrity of data
within our databases.
MILITARY EXPERIENCE
United States Navy – Veteran of War - 9/2/1987 to 8/9/1991 USS Independence CV-62
Held a series of positions of increasing responsibility in the areas of Engineering and Administration. Participated in
Southeast Asia - Gulf War Campaign, Desert Shield. Five commendations received. Given an Honorable Discharge
at end of commitment and remained 2 years inactive reserves immediately following.
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