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Customer Service Manager

Houston, Texas, 77061, United States
March 23, 2011

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March **, ****

To HR Director:

I am very interested in working for your company and would appreciate the opportunity to interview for the position being offered. My career experience along with my communications background qualifies me to be an ideal candidate. I have a natural ease in working with people no matter the diversity of the individual. Despite the complexities that may come with the position, I am definitely up for the task of helping in any way beneficial your agency and the clients. I am well organized and quite time conscientious and understand the importance of taking immediate action. Not only am I a quick learner and willing to go through any additional training that will best suit your agency, but I also work well under pressure and know how to effectively multi-task. I am that missing link within your staff; I will be a dynamic addition and a strong team player by making sound decisions that will benefit the clients and the business as a whole. Knowing the significance of strong values and work ethics and putting them to practice is a deeply rooted characteristic of mine which should reassure you that I will be a reliable team member.

As a recent graduate of Stephen F. Austin State University I have been well equipped with knowledge of psychology as a science of behavior and have learned the art and skill of good communication, both verbal and written. I strongly believe that this job will not only allow me the opportunity to better my communications skills, but it will also give me the experience needed in order for me to have a successful career. I am most definitely self-motivated and enthused about all that I set out to do. I hope my credentials meet your criteria. Please do consider me as a candidate for any other positions of the like for which you are recruiting. I look forward to speaking with you after you have reviewed my attached resume’.

Best Regards,

Kirby Rachaell Gibbs


7919 Glenheath, Houston, TX. 77061

Phone: 73-445-6429; e-mail:


To secure a well paying, part time overnight job with flexible hours.


Stephen F. Austin State University, Nacogdoches, Texas

B.A. degree in Communications and Psychology

Episcopal High School, Houston, Texas


The Bridge Over Troubled Waters

Prevention and Outreach Specialist

May 2010- Present

Promote prevention of domestic/sexual violence through community mobilization, educational and community outreach activities; Facilitate parenting and healthy relationships classes; Develop new programs and curricula for students throughout Southeast Harris County that will increase agency exposure and raise awareness about domestic and sexual violence and homelessness; Offer domestic and sexual violence, homelessness and family assistance referrals and resources to churches, families, organizations, businesses, healthcare facilities and schools; Create and edit media and public relations materials such as flyers, brochures, news articles, blogs, presentations and study material on behalf of the agency.

Interactive Response Technologies (IRT)

Billing and Customer Service Representative

July 2009- April 2010

Required to handle calls from the AT&T customers from the Midwest region and resolve any questions or concerns. Build a rapport with the customer, providing quality customer care. Answered account related questions and offered explanation regarding billing/invoice charges and inquiries. Introduced other products and services, such as DTV, DSL, and wireless service that the customer had not subscribed to; Encourage a positive sales environment and team work; Helped to recruit new employees. Maintained excellent customer service skills, strong sales skills, and the ability to make sound judgment decisions to resolve customer issues; Reached/surpassed weekly and monthly quotas.

Michael E. DeBakey VA Medical Center

Operative Care Line Liaison

June 2009- August 2009

Work with patients and their families; helping them to understand hospital procedures and the specific medical requirements of the patient. Informed VA patients of available community, education, and medical resources and advised and assisted them in their utilization of the offered services. Assisted nurses in clinical procedures. Answered phones and directed callers appropriately. I also worked in the Human Resources Department for backgrounds. I filed employee applicants’ information; did copying, mailing, and sorting. I helped HR catch up by handling piled up work.

Nacogdoches I.S.D.

Substitute Teacher

January 2008- May 2009

Teach students from grades pre-k to 12th in place of absent teachers including bi-lingual and special needs/education students. Maintained a classroom environment of respect towards peers and authority figures while promoting fun learning.

KTRE- TV News 9

TV News Reporter/Photographer

Lufkin/Nacogdoches, Texas

July 2008- March 2009

Responsible for using good news judgment and storytelling skills in order to deliver news stories that impacted the East Texas area. Gave clear and informative live reports and was required to respond and adjust quickly and efficiently to breaking news situations. Shot and edited daily news stories (video and scripts) for on-air, online and mobile platforms. Responsible for maintaining assigned gear, posting on web, editing digital video, Skype/other mobile live/sat devices, and driving company vehicle. I also conducted interviews and was actively involved in fundraising and community awareness events.

Nacogdoches County Chamber of Commerce

Administrative Assistant/Intern

December 2007- July 2008

Created databases. Wrote and voiced public service announcements for radio spots. Performed filing and mail-out duties. Helped organize fundraising events and county luncheons. Chamber representative at ribbon cuttings and seminars. Updated daily blog. Greeted visitors wanting to learn more about Nacogdoches. Helped new businesses become members of NCCC. Answered phones and provided quality customer service.

The Patrice House

Youth Worker

Houston, TX

August 2002- May 2003

Helped with the daily morning routine of getting children ready for school by combing hair, giving baths, dressing and preparing breakfast; Provided daily encouragement for the children at risk of abuse and neglect; tutored children during homework time after school; Provided a listening ear and open heart for distressed children reaching out for attention and affection and stable guidance.


Proficient in: Word Perfect, PowerPoint, Microsoft Works/Office, Outlook, Desktop Publishing, Photo Shop and Excel, Internet, Clerical office equipment (fax machines, copiers and printing equipment), multi-line telephones, linear and non-linear editing, Editstar, Pro-Star, Typing- 48 WPM

Proficient in: Communication and assessing the needs of others.

REFERENCES • Carol Mitchell, IRS Accountant- 713-***-****

• Verlia Reed-Byrd, HISD Instructor- 832-***-****

• Bruce Partain, Nacogdoches County Chamber of Commerce President- 936-***-****

• Robert Goff, Radio Shack Manager- 936-***-****

• Mary Chatman, Nurse Manager of Michael E. DeBakey VA Hospital-713-***-****

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