SYED ABDUL RAHIM
Contact Number: +91-990*******
E-Mail: ****.**.*****@*****.***
**********@*****.***
Objective:
• Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which will help me to explore my creativity and realize my potential, in turn creating greater value to the organization.
• Willing to work as a key player in challenging & creative environment
• Providing value addition to the organization with innovation.
Experience:
1. Currently working as Asst. Vice President (Buying & Merchandising) for hoopos.com.
2. Two years Five months (Sept’08 – Mar’11) as DM– Operations for Mahindra Retail Pvt Ltd since Sept’08.
3. One year eight months (Jan’07 – Sept’08) as Department Manager for Shoppers Stop Ltd.
4. Two years and five months (Feb’04 – Aug’06) as Business development executive for Career solutions.
5. Two years in Event management as Free lancing Event Coordinator & Consultant for Tata Indicom, Nestle, Prestige, Yamaha, Maruti, Nissan, and many more.
5. Worked as a HR executive (Recruitment / Training and Development) for ICICI PRU as a part of the project.
Core Competencies:
MIS Author of SOP's Store planning & design
Planogramming New store evaluation Financial accounting
Auditing Training Procurement and Vendor management
Buying Sourcing Merchandising
Negotiation & Cost Control Stock Planning People management
Job Profile:
hoopos.com
Company Profile
• An E-Commerce company, Startup – catering to the needs of Mother & Baby.
• Product assortment carries Apparel – Kids (boys & girls), Maternity & Non maternity, Well-being, Nursery, Toys, Travel & Safety, Books & Cd’s, Stationary & Party products.
• Vision to create an epicenter of the products with wide depth & range in assortment which helps every parent to shop through convenience and save time.
• Focus to be always on providing differentiators & solutions to the customer then rather selling individual products.
Key Responsibilities
• Reporting to Chief of Buying & Merchandising.
• Putting together an entire assortment for a mother & baby segment for the Site.
• Product development, Sourcing, Pricing strategy, Content Development, Vendor management, People Management, Buying Process management, Merchandising.
• Sales Forecast, OTB’s, Budgeting, Product evaluation.
• Product Marketing & Product placement Strategy.
• Enhancing SEO & SEM by strategic product introduction, development & placement.
Mahindra Retail – Mom & Me
Company Profile:
• Part of Mahindra and Mahindra Group of companies.
• Vision of creating an environment which makes every mother and Child to shop in our store by providing enhanced customer service levels, value added services with love, empathy and care.
• To provide solutions to the entire kids’ wardrobe and mother’s unique requirements.
• To focus on specialty products and one store shop for all the needs of a parent and child.
The Job Entails:
• Reporting to VP - Operations, property and NSO function.
• Have been a part of the core team to form the entire Mahindra Retail from store one to store 50.
• Interface of Operations for other functional departments.
• Responsible for entire back end operations and support for 50 stores across India.
• MIS reporting and Pivotal role in Business analysis to provide suggestive strategies to enhance operations efficiency & Merchandising.
• Business Intelligence (BI) and SAP Super User for operations team – Pan India.
• Responsible for Innovating, Creating, and analyzing the KPI’s through MIS and Data Management.
• Monthly and Business report analysis and finalization.
• Assisting the front line operations to boost Top line business.
• Formalization of standard operating procedures for the company.
• Training and enhancement of SOP’s.
• Process feedback, finalization and approval.
• National Auditor for operations: Auditing in stores to check the operational and process efficiency.
• Analyzing the cost benefit analysis for any planned new store.
• Budget Forecasting, monitoring, controlling and reporting.
• Review and Controlling of profit and loss accounts for each store.
• Monitoring of expenses, reporting and defining the strategies for cost reduction for store operations.
• Responsible for Monitoring the Inventory levels and Merchandise Mix across stores – Pan India and monitoring of the sales and other related fields and to provide support to enhance the sales performance across chains.
• Procurement of Consumables for Stores.
• Responsible for Vendor Management, Negotiations and Cost effectiveness.
• Determining the Space mix and Space allocation for each category during any new store.
• New Store Planning, Design, Development and subsequent co-ordination and elements for any changes in the store layouts
• Determining the Stock levels (MDQ) and the accurate fixture layout plans for all the stores.
• Responsible for Visual Merchandising Enhancement in Store Presentation.
• Design and approving of artworks for any consumable procurement or any internal events / competitions organized among operations team.
• Helping other functional departments like B&M, marketing in sourcing of consumables.
• Providing support to stores for smooth functioning of front end operations.
Shoppers Stop
Company profile:
• Shoppers Stop – A pioneer in retail industry.
• Caters to Lifestyle segment and all the age groups with apparel and non apparel product line.
• Deals with private label, consignment, shop in shop concept.
The Job Entails:
• Was reporting to Retail Operations Manager.
• Handled a team of 35 Customer care associates and 25 Brand associates.
• Have handled all concepts Including Private label, Consignment, Concessionaire and shop in shop.
• Responsible for top line business of 22 brands and private label.
• Was Responsible for Non-Apparel category (Perfumes, Fine Jewellery, Watches, Cosmetics, artificial jewellery, and sunglasses) and Ladies Ethnic Wear Category (MNM, lingerie, SKD, DIY and Bags).
• Was responsible for Retail Operations of the category and its elements like financial perspective (Sales), Inventory control, Employee Perspective, Internal Process perspective and customer perspective.
• Responsible for performance and profitability of the category.
• People Development and employee engagement.
• Training and motivation.
• Standard operating process implementation and control.
• Inventory management and shrinkage control.
• Reduction of stock damage and write off.
• Good scores in mystery shopping audits.
• Maintenance of high customer service standards.
• Responsible for First citizen enrollments and KYBC.
Career Solutions and Event management
• Recruiting manpower and placing them in suitable portals, corporate tie ups for manpower outsourcing and promoting the online domain of career solutions.
• Business development and Client management.
• Database building and corporate tie ups for outsourcing of manpower.
• Real Estate Tie up’s for uploading of property for rent, lease, sale or buy on the online protocol.
• Recruitment of Management Trainees, Marketing Executives and Financial Advisors for ICICI PRU.
• Supervising, Coordinating, Providing Manpower, Organizing Events, and Conducting Promotional Activities for the Products and Interaction with the clients.
Workshops attended
• Leadership skills.
• Communication skills and Body language.
• Strategic resource management (SRM) and Strategic Profitability model (SPM)
• Eye of the Eagle.
• Excellence in customer service
• Product knowledge
• Train The Trainer
• Feel The Pulse – Operations.
• Operational Efficiency and effectiveness.
Projects Handled:
• A Descriptive Study on “The Effectiveness of Gift Vouchers in corporate houses “with reference to Institutional Sales – Shoppers Stop.
• A Descriptive Study on “The consumer behaviour and the buying patterns“with reference to retail industry.
• A Detailed study on “Trainees Absenteeism and Organizational Analysis” - ICICI PRU Life Insurance Company.
• Project Study on Library management in visual basic 6.0 and MS-Access.
Strengths:
• Confident
• Pro-Active
• Co-Operative
• Ambitious
• Quick learner
• Smart worker
• Optimistic
• Dependable
• Team player
• Conscientious
• Diligent
Technical Skills:
Languages C, C++, Visual basic 6.0
Operating Systems Windows- 95 / 98 / 2000 / Server / SE, Windows XP, DOS
Tools / Applications MS-Office – All versions, SAP, BI, AS400, JDA, WINDSS, AutoCAD 2004 / LT / 2009, FTP
Education:
Level Name of the Qualification Awarded University/
College/
School Month & Year of passing Specialization
Post Graduation
MBA AIMS-
Bangalore University July-2007 MARKETING & HR
Graduation
B.Sc SSMRV Degree college-Bangalore University Apr-2005 Microbiology
XII Std.
PU National College Basavanagudi Bangalore Mar-2002 PCMB
X Std.
S.S.L.C National High School-Bangalore Mar-1999 General
Others
Dip. In ST Micro mind Information Systems Jun-2002 Software Technology
Personal Profile:
Address:
#7/8, 2nd Floor, 23rd main, 18th Cross, Ayodhyanagar,
JP Nagar 5th Phase,
Bangalore - 560078
Date of Birth : 05-Jan-1984
Father’s Name : Syed Ameer Pasha
Sex : Male
Marital Status : Single
Languages known: English, Hindi, Urdu, and Kannada
Nationality : Indian
Achievements:
• Was Awarded “HATS OF TO YOU” for excellence coordination with the functional departments and accurate result efficiency in new store planning and opening.
• Was Awarded “HATS OF TO YOU” for excellence in taking initiatives to learn business applications (Like AutoCAD) and efficient application in Store layouts and design.
• Was Selected for PAN India and nominated to represent Mahindra Retail for a conference / Workshop from RAI – Retailers Association of India.
• Negotiated the prices for consumables from the vendors and introduced new vendors with better quality and better prices resulting in the reduction of expenses to the cost to sell in P&L by 0.05% which helped stores across chain to attain Break Even faster.
• Played a Pivotal Role in research and finding out the different ways for cost reduction at stores across chain to reduce the expenses by 40% to the current scenario’s.
• Awarded Best Department Manager for the financial year 2007-08.
• Increased Non-apparels category business by 37% over last year in value comparison Q1. Year 2007-2008.
• Artificial Jewellery category 36% growth over last year in value comparison Q1. Year 2007-2008.
• Watches & Sunglass 49% growth over last year in value comparison Q1 Year 2007-2008.
• Ladies Ethnic wear category 38% growth over last year in value comparison Q2 Year 2007-2008.
• Contributed 26% < 22% Ideal > and 14% < 9% Ideal > from Non Apparel category and Ladies Ethnic Wear category respectively to the store business.
• Highest ever sales in all the categories handled.
• Generated and handled independently business of 80.74 Lakhs in this period with the team.
• Conducted training program for new recruits.
• Consistently been achieving the sales targets at an average of 115% of the budgets allocated.
• Lowest Attrition Rate in the teams handled.
• Felicitating value add activities for enhancing customer experience while shopping (make over / skin care consultations) in Non-Apparel Category.
• Trained & developed team members to rise up to next level through in-house (Rising star) program indirectly increasing productivity.
• Was among the best in the store for problem solving in terms of customer issues and queries.
• Initiated staff events to motivate front-end team.
• Trained and developed 4 team members for role of Unit co-coordinator, Support executives and Transaction Associates.