Customer Service Manager
Resume:
AVIEGAIL ANNE BARRON
***** **** *** *****, *******, CA 92585
aa79fh@r.postjobfree.com
OBJECTIVE
To work in an environment in which my educational background, knowledge, strengths, and skills will be best utilized within a company where there is potential for growth and learning opportunities.
SUMMARY
Seven years of extensive experience in a variety of fields in the public, private, and non-profit sector with increasing responsibility and proven performance in a professional business environment.
SKILLS
Exceptional listener and communicator who effectively conveys information verbally and in writing
Highly analytical thinking with demonstrated talent for identifying, improving, and streamlining complex work processes
Computer-literate performer with extensive software proficiency covering a wide variety of applications
Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings
Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation
Productive worker with solid work ethic who exerts optimal effort in successfully completing tasks
PROFESSIONAL EXPERIENCE
COUNTY OF RIVERSIDE DEPARTMENT OF PUBLIC SOCIAL SERVICES – Perris, CA
Employment Services Counselor II for CalWORKs Greater Avenues for Independence program
06/08 to 04/10
Solicits and develops sources of employment for participants; explains program benefits and requirements to potential employers and community organizations; Initiates cold calls to potential employers and attends job fairs and other functions to solicit jobs, and to promote participation in various employment programs; Interviews, screens and counsels participants regarding employment barriers including but no limited to Mental Health issues, alcohol/substance abuse, domestic violence; Advises participants regarding alternate training and employment opportunities; evaluates participants interests, education, and experience to determine possible program placements and develops plans to further participants entry into the labor market; Arranges supportive services and refers participants to appropriate training and employment services; Monitors and evaluates participants progress and attendance; counsels participants in interviewing skills, techniques, and etiquette for employment interviews
Follows up on participants after placement in jobs to assist with work related problems
Promotes participation in employment programs, assist in overcoming barriers, and provide job leads; documents client information into automated C-IV case management system; Served on various workgroups and contributed to significant improvements in customer services and overall business operations while complying with company policies; Exemplified second-to-none customer service delivery to participants while maintain a working caseload of 120+ clients; Recipient of three consecutive DPSS Home Run Hitter of Self-Sufficiency Baseball Game for the 2009 season
COUNTY OF RIVERSIDE DEPARTMENT OF PUBLIC SOCIAL SERVICES – Riverside, CA
Secretary II reporting to Deputy Director of Planning and Evaluation Division
04/06 to 06/08
Performed secretarial, clerical, and administrative duties for Deputy as well as other management level positions that are below the level of the Department Head; Took dictation for various department meetings; typed correspondence, reports, memoranda, documents, statistical data from rough drafts, marginal notes, or general instructions; Scheduled appointments and relieve Deputy of administrative detail such as, checking time and attendance reports and approving purchase requisitions, assist in carrying out administrative policies and procedures; Assembled information from various resources and arrange into proper format; proofread written materials to identify errors in punctuation, spelling, and grammar; set up and maintain office files, records, and employee files; Provided general information to office and telephone callers and/or refer them to appropriate party; maintain control files to monitor the status and expedite the completion of staff assignments; Coordinated time, place, and participant arrangements for meetings; Sorted, screened, prioritized, and routed incoming mail; maintained office supply inventories and ordered supplies; Coordinated travel arrangements for Deputy and direct report managers including flight reservations, hotel reservations, meeting/conference registration, meals, and transportation arrangements; Completed expense reimbursement claims for processing; Maintained confidential employee files; Received increasing responsibility and assignments of various projects related to the programs/policies of the Department of Public Social Services; Responsible for acting as the County Coordinator for the Statewide Fingerprint Imaging System (SFIS); Served as campaign manager for Riverside County Employee Campaign events; Prepared and maintained documents and policies associated with various welfare programs including but not limited to GAIN and TAM; Interpreted and analyzed basic laws, rules, and regulations governing eligibility and grant determinations for public assistance programs; Assisted with hiring process for new employees including providing pre-employment training/orientation and processing documentation for Human Resource department.
COUNTY OF RIVERSIDE TEMPORARY ASSISTANCE POOL – Riverside, CA
Various clerical/office assistant positions throughout Riverside County
02/06 to 04/06
Performed as an Office Assistant III to various assignments throughout Riverside County including DPSS Juvenile Courts and DPSS Administrative Offices; Duties included providing assistance by scheduling appointments, maintaining all files on open, closed, and pending juvenile case files; Answered phones, typed correspondence, memorandums, and data entry.
Sent email and facsimile to various locations; sorted and distributed mail via inter-office mail;
Reviewed a variety of reports, forms, and records for accuracy, completeness, and compliance with applicable ordinances; Compiled a variety of narrative and statistical reports which require locating sources of information.
MORGAN STANLEY – San Francisco, CA
Executive assistant reporting to executive staff in the Private Wealth Management division
12/04 to 12/05
Answered, screened and routed telephone calls and correspondence to appropriate staff members; responded independently and documented specified calls; Provided clerical support for managers/administrative staff; Reviewed, completed, and submitted accounts payable request forms for various departmental expenditures; Reservation and maintenance of three conference rooms located throughout floor; Composed, prepared, and updated confidential employee information for emergency contact list; Business card/stationary ordering and receiving of shipment; organized and planned food/snack orders for luncheons or meetings; Arranged and confirmed travel accommodations for employees; car service reservations; Handled and arranged for building maintenance; Updated floor plans and phone lists for corporate services reference; use various programs such as POD, CIS, Prospector, Mainframe, etc.; Served as the first point of contact at the front reception area to confidential clients and business partners; Assisted with mailroom personnel to direct deliveries to the correct destination; Prioritized and monitored work flow of clerical staff throughout the division; Acted as a resource for co-workers and clients.
Worked with various stock trades and books and balanced share information; looked up client and account information; Pulled confidential information for employee files; Updated and distributed business critical plan to administration.
ALTERNATIVES TO DOMESTIC VIOLENCE – Riverside, CA
Executive assistant reporting to executive staff for non-profit organization
01/04 to 12/04
Answered crisis hotline and utilized counseling techniques to advise clients with various domestic violence issues; Facilitated children’s group while parents were being counseled.
Solicited donations from various local merchants and vendors for the organization; Answered, screened and routed general number telephone calls and correspondence to appropriate staff members, responding independently when possible and documented specified calls on a crisis line log; Provided clerical support for managers/director or staff as needed and/or available.
Directed preparation and filing of corporate legal documents with government and other funding agencies to conform to statutes; Took and/or transcribed dictation, and composed and prepared confidential correspondence, reports, and other complex documents; Maintained client database, created word processing and spreadsheet files, recorded information in donor database regarding financial and non-financial donations; Assisted data coordinator for coordinating, monitoring, and integrating program evaluation, and data management functions of the agency;
Set up files and forms for data collection and analysis; Prepared statistical and narrative reports for internal and external review, and assisted consultants and management level staff with statistical projections for grant writing; Assisted with Human Resources functions including pre-employment background screening, interview processing, reviewing of applicant resumes and applications, and processing time sheets/payroll on a bi-weekly basis
JCPenney Department Store – Riverside, CA
Customer service representative reporting to Store Manager and Human Resources Manager
05/02 to 12/04
Assisted customers with inquiries and purchasing; Operated cash register; monetary inventory at end of closing shift; Floor maintenance and maintenance of visual display; Stock replenishment and merchandise inventory; Performed as lead associate/assistant manager in the absence of manager or supervisor; Promoted and inputted new credit applications; Referred, placed, and followed up catalog orders; Responsible for checking in till drawer for department; Assisted with the assembly of furniture and various merchandise; Answered six-line telephone; received and directed telephone inquiries to various departments; Conducted merchandise sales audit; sorted and filed various daily transactions; Utilized sales and persuasion skills to customers in order to meet with store sales goals.
COUNTY OF RIVERSIDE TEMPORARY ASSISTANCE POOL – Riverside, CA
Office Assistant III reporting to manager of Building and Permits in Transportation and Land Management Agency
07/03 to 01/04
Typed, filed, sorted and processed materials; maintained records; processed records; composed and edited reports and correspondence; Provided information to the public concerning departmental operations; Operated a variety of equipment including but not limited to: word processors, microcomputers, computer terminals, copy machines, calculators, and fax machines.
Prepared and completed a variety of forms and documents; Inserted and extracted materials from subject matter files; classified material by nature of subject matter; prepared new file folders as needed; Answered telephone and assisted callers by providing information, taking messages, or routing calls to others; Posted, encoded, and transmitted alphanumeric and numeric data from source documents; Keyed in commands to locate files; Entered, stored, retrieved, and deleted information in order to update records and data bases; Verified the accuracy and corrected errors in transmission.
LICENSES/CERTIFICATES
A valid California Class C Driver’s license
Certificate of Training/Completion, Statewide Fingerprint Imaging System (SFIS)
Certificate of Training/Completion in “Bridges Out of Poverty”
Certificate of Training/Completion, ROP Computer Systems
Certificate of Training/Completion, Proposal and Grant Writing offer by Center for Government Excellence
LANGUAGES
Fluent in Tagalog; conversational in Spanish
EDUCATION
UNIVERSITY OF PHOENIX – Murrieta, CA
04/06-present
Earned 96 quarter credits; concentration in Human Services
Estimated degree completion in 03/11, 3.0 GPA
REFERENCES
Available Upon Request
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