Barbara J Jarvis

**** *********** **. *******, ** 77071

(Cell) 713-***-****

a9yd50@r.postjobfree.com

I am a goal-directed, result -oriented professional that is self-motivated with initiative, and focus. I have keen insight into the needs and views of others-able to listen and identify issues or problem areas and form innovative solutions. I am a quick learner and possess strong communication skills and leadership abilities. I enjoy working with the public and will put forth the effort and work ethics to reach goals and maintain a professional environment

SUMMARY OF PROFESSIONAL QUALIFICATIONS

Excellent ability to respond to customer inquires in a professional manner

Oral communication skills including ability to listen to and interact with a diverse group of people

Strong interpersonal, communication, and organizational skills

Critical thinking, analytical and problem solving skills

Demonstrated high-level of abilities in various computer software programs and fluency in using standard office equipment and software packages

Solid administrative background

Profound ability to apply independent judgment, discretion and initiative to address problems and develop solutions

PROFESSIONAL EXPERIENCE

Petroleum Listing Service, Inc.

Houston, TX

Client Services Manager

Handled client relationship management functions, which included promoting enduring relationships with clientele. Provided support to the sales team, ensuring all sales and service objectives were met.

Responsible for customer service, duties included answering customer queries, problem solving and providing detailed information on new and current products. Worked with new customers in the development of new accounts. Assisted in the development of new policies and procedures.

Performed market research surveys on customer needs and requirements.

Generated repeat business through successful client follow-up.

Relief Receptionist –answered switchboard, greeted clients and performed general office duties.

Self-Employed

Hurricane, WV

Day Care Provider

Ensured fun and safe play environment for children ages 6 months to 13 years of age. Prepared snacks and lunches and cleaned up afterwards. Maintained a schedule, including naps and outside play time. Completed light housekeeping duties, such as dishwashing and vacuuming. Provided complete summertime care and before & after school care.

American Electric Power

Hurricane, WV

Call Center Customer Service Representative

Managed a high-volume workload within a deadline-driven environment.

Handled customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions. Helped company attain the highest customer service ratings (as determined by external auditors) -- earned high marks in all categories including communication skills, listening skills, problem resolution and politeness.

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Mervyn's

Atlanta, GA

Assistant Department Manager

Supervised product inventory; verify quantity and quality of product received. Interface directly with customers to provide assistance and resolve problems. Commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability.

LEXMARK International

Lexington, KY

Assembly Line Operator/Team Leader

Oversaw one subunit of the inkjet production line with responsibility for ensuring the efficiency and productivity within that unit. Improved the efficiency and productivity within this unit by combining two work steps and increasing output. Aided in the identification and reduction of rejects by implementing a new program for verification of scrap. Completed production targets within deadlines

Teays Valley Nursing Home

Hurricane, WV

Certified Nursing Assistant

Provided nursing care in accordance with resident care policies and procedures. Ensured the safety and well-being of the residents were maintained. Assisted residents with bathing, dressing, hygiene, and grooming in accordance with established care plan. Measured and recorded patient's fluid intake and output. Managed supply inventory and supply requisitions. Provided medication reminders.

One Valley Bank

St. Albans, WV

Bank Teller

Worked with customers on a daily basis, meeting their banking needs and either answering or referring their financial questions to the appropriate supervisory individuals. Accepted and processed customer deposits and loan payments. Maintained and balanced a cash drawer daily. Responded to customer inquiries regarding account balances. Used 10 key to process monetary transactions.

Kroger’s

Hurricane, WV

Deli Clerk, Cashier

Monitored to replenish product in the deli cases; rotated product and ensured that code dating procedures are followed. Accurately recorded and assisted in preparing deli special orders and ensured that the customer is delighted with the end product. Adhered to safety and precaution guidelines while handling food products. Ensured that customer’s orders are fulfilled and meet their expectations. Made suggestions to customers; to enhance their shopping experience. Managed to read shelf tags, signs, product labels, training materials etc. Relief cashier when needed.

Education

West Virginia State University

Bachelor of Arts in History

Texas Teachers Alternative Certification

Training Course

Passed TeXes 4th-8th Social Studies Exam

References Available Upon Request.

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