Customer Service Medical
Resume:
Debra S Youngblood
Warsaw, VA ***72
United States
********@*****.***
REMOTE TRANSCRIPTIONIST / REMOTE CALL CENTER:
Medical Transcriptionist
Medical Billing and Coding
Remote Call Center Representative
OBJECTIVE:
At this stage in my life, I am looking to bring my experience in healthcare to a new career working as a Medical Transcriptionist or General Transcriptionist. I am familiar with ICD-9-CM coding, CPT and HCPCS coding, as well as law and ethics, HIPAA regulations concerning privacy and have worked with billing software, such as Medisoft. I have play-back dictation software, compatible foot pedal, earphones, and I am familiar with MS Office Applications as well as medical terminology.
EXPERIENCE:
3/2012-3/2012
Asurion, PO Box 412436, Kansas City MO 64116
Industry: Customer Care Representative, work&home
Duties: Process insurance claims for Sprint Customer’s enrolled in Asurion'
3/2002 - 6/2003
Thomas Memorial Hospital South Charleston, WV
Industry: Hospitals/Ambulatory Health Care Services
CNA
I worked as a CNA in a skilled nursing unit. I helped patients with activities of daily living, ambulation, personal care, and monitored vital signs, blood glucose levels, and reported patient status to supervising RN. I left this job when I reapplied for disability.
12/2001 - 3/2002
CNA
Riverside Nursing and Rehabilitation Center St. Albans, WV 25177
Industry: Hospitals/Ambulatory Health Care Services
CNA
Worked as a CNA in a nursing home facility, assisting patients with ADLs. I left this job to work in a hospital environment.
2/1996 - 6/1998
Health Care Solutions Surry, VA
Industry: Hospitals/Ambulatory Health Care Services
Nurse’s Aide
Worked as a personal care aide to in-home patients. This included observation and record keeping of patient’s condition or complaints, meal preparation, personal care, i.e., assisting with activities of daily living, and companionship.
EDUCATION:
Currently enrolled in Kaplan University Online taking a course of study in Applied Science in Medical Transcription.
SKILLS
Remote Call-center representative using Citrix platform
Medical Transcription, software and foot-pedal
CPT and ICD-9-CM Coding
HCPCS Coding
Medical Terminology
Understanding Insurance Carriers: Medicare, BCBS, TRICARE, etc.
Customer service
Typing 60 words per minute
Medisoft and other computer software for billing
Computer experience, including Microsoft Word, Excel, and other applications.
Retail Sales
Certified Nursing Assistant and patient care.
REFERENCES:
Jan Wiley
Title: RN
Phone: 304-***-****
Email: ************@*****.***
James H. Holton
Reference Title: retired, Master Chief, USN
Phone: 304-***-****
Type: Personal
Melvin Martin:
Phone: 757-***-****
Type: Personal
Desired Salary/Wage:
Negotiable
Date of Availability:
Within 5 days, if not sooner.
Contact this candidate