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Customer Service Sales

Location:
Lubbock, TX, 79416
Salary:
$55,000.00
Posted:
January 21, 2012

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Resume:

WENDY MICHELLE DIXON

**** ******* ******

Lubbock, Texas 79416

Phone: 469-***-****

Email: a9lyqc@r.postjobfree.com

PROFESSIONAL STRENGTHS

Experienced Territory Manager with 10 years of success in the pharmaceutical and medical device industries. Ability to establish and maintain strong working partnerships with multiple healthcare providers. Extremely self-motivated, results-oriented, independent, organized, and flexible. Capable of learning new product information to integrate into a variety of medical practices. Proficient in MS Outlook, Word, Power Point, and Excel. Dedicated, driven and focused on meeting and exceeding company expectations.

EMPLOYMENT HISTORY

inVentiv Health – Novartis Consumer Health - Lubbock, Texas October 2009 – December 2011

Pharmaceutical Sales Representative – West Texas

• Awarded 2010 Representative of Distinction for exceeding company expectations.

• Designated Prevacid 24 HR and Triaminic Product Managers for the district.

• Consistently achieved sales goals based on 8.5 daily call average, 85% reach, and 450 signature-required targeted calls per quarter.

• Increased sales via superior product knowledge, presentations, strong relationships, customer service, dependability, excellent communication skills, integrity, honesty, detailed documentation and tailored closings.

• Detailed healthcare providers including Family Practice, Internal Medicine and Gastroenterologists on the benefits of Prevacid 24HR, Excedrin Migraine, Benefiber, and Boost to their patients.

• Presented Pediatricians and staff with benefits of Triaminic for their patient population.

• Developed an effective routing schedule for a territory in a large geographical area including Lubbock, Amarillo, Pampa, Midland, Odessa, and Abilene.

• Performed total office calls working with physicians, nurse practitioners, physician assistants and nurses.

Dynasplint Systems, Inc. – Lubbock, Texas October 2008 – October 2009

Durable Medical Equipment Sales Consultant – West Texas

• Conducted presentations and workshops to educate Orthopedic Surgeons, Podiatrists, Physical Therapists, Occupational Therapists, Nurses and patients on the benefits of Dynasplint units and their effectiveness in regaining range of motion by providing a low-load prolonged stretch.

• Managed all administrative aspects which included: Presentation, demonstration, order entry, verification of insurance benefits, processing paperwork, fitting patient with unit, and completing follow up visits until the unit was returned.

• Successfully established a portfolio of regular clientele in a virgin territory through cold calling skills and strong customer relations.

• Fit a variety of units – shoulder, elbow, wrist, finger, knee, ankle, and toe on patients ranging in age from 18 months to 102 years old.

• Increased sales by an average of 104% per month from November 2008 to April 2009.

• Traveled within territory from Lubbock to Amarillo, Abilene, and surrounding communities in West Texas.

Wyeth – Dallas, Texas November 2001 – October 2008

Vaccine Division – Territory Manager

• Ranked in top 10% in the area for Pneumococcal Conjugate Vaccine (Prevnar) highly competitive, multi-faceted goal in 2007.

• Achieved 100.4% of budget attainment ($686,428.44 of direct sales) for Prevnar in 2008 first quarter.

• Educated physicians, healthcare providers and nurses to integrate revolutionary vaccine into private and public sectors at age appropriate visits. Promoted vaccinating children to decrease their risk of Invasive Pneumococcal Disease.

• Worked closely with office managers to ensure appropriate reimbursement for Prevnar.

• Embraced and organized territory changes encompassing various geographic locations. Successfully managed 5 territory changes in 6.5 years.

• Called on a variety of practices – Pediatricians, Internal Medicine, Family Practice, General Practice, hospital pharmacies and Medicaid/Vaccine for Children clinics.

• Built customer base for a variety of products including a direct sale pediatric vaccine, injectable flu vaccine, intranasal flu vaccine, pediatric antibiotic and an anti-hypertensive prescription product.

• Responsible for account management and customer service activities including order placement, dose utilization, shipping, tracking, and appropriate product storage/handling in offices. Strong skills in issue and conflict resolution.

HALO Branded Solutions – Dallas, Texas October 1999 – July 2001

Marketing Executive

• Accepted the challenge of a 100% commission position to create new business in the extremely competitive promotional products market.

• Created a strong customer base through cold calling skills and providing consistent customer service.

• Processed all administrative aspects: vendor relations, order entry, tracking, delivery, collections and follow up to ensure customer satisfaction.

Gulfstar Communications – Lubbock, Texas February 1998 – June 1999

Marketing Executive – KFMX 94.5 FM

• Won Rookie of the Year Award in 1998 for exceeding expectations.

• Prospected and sold radio advertising to a variety of customers in Lubbock and the surrounding communities through cold calling and referrals.

• Sold air time and promotions, created commercials, voiced commercials, and participated in customer appreciation events.

EDUCATION

TEXAS TECH UNIVERSITY – Lubbock, Texas August 1993 – December 1997

Bachelor of Arts in Advertising



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