Dynamic Customer Service

Ernanda M. White

Cedar Hill, TX. *****

Phone: 972-***-****

***************@*****.***

Objective:

Seeking a career that will allow me to creatively utilize my organizational, professional and technical knowledge in the areas of community and public service , professional development and customer service.

Work Summary:

Independent Contractor

TIS-TAG Services

Cedar Hill, TX.

08/2003 – Present

Providing independent contractor services to clients seeking childcare assistance, tutorial, and family management outsourcing, community and social networks, and marketing solutions for business.

Executive Administrative Assistant- New Programs

Waking Up Inc.

Monroe, La.

02/2009 - 08/2009

Non-Profit agency to partner disabled veterans with community resources to obtain housing, financial and educational goals. Promote entrepreneurial empowerment. Conduct self-improvement workshops. Service impoverished areas to help eradicate poverty by assisting new clients with no cost tax preparation and consultation. Research, enroll and monitor new clients for all USDA funded programs such as housing, disaster food relief, and child nutrition. Managed confidential funded documents with the President/Board for approval, application or submittal. Review daily company emails and all correspondences. Responsible for client contact with vendors and update as necessary. Take minutes at monthly board meetings. Volunteer shelter worker. Distribute commodities, clothes and health information kits.

Client Service Professional

H&R Block

Monroe, La.

01/2005 - 04/2009

Prepare tax interview folders for clients using Appointment Manager Web check in. Back up Office Manager with daily front end office operation of cash drawer at POS. Print and distribute refunds. Contact and schedule clients for tax consultation. Community tax campaign. Marketing of new bank products and services. Continuing education of IRS updates and HRB Policy and Procedures.

Accounts Receivable Cashier

Grambling State University

Grambling, La.

05/2008 – 08/2008

Registration clerk responsible for posting tuition and related payments to students’ account history in completion of registration process. Heavy inbound calls related to student’s account by processing phone payments. Research and reconcile debt accounts. Mail clerk posting mail payments. Cash handling. Cash drawer balance using Excel. Executed problem resolution to students. Wrote Promissory notes, payment plans, calculate late fees, fines, and other misc. past due account activity.

Pre- K Special Education Paraprofessional/ Substitute Teacher

Lincoln Parish Schools

Ruston, La.

08/2006 – 02/2008

Instructed children in activities designed to promote social, physical and intellectual growth needed for preschool child development facility. Plan individual and group activities to stimulate growth in language, social, and motor skills. Speech and language development. Recreational and therapeutic play. Assist in diapering, toilet training and other social skills. Mild to Moderate Non Category.

Administrative Support Law Clerk

Frankowicz & Cloyd Personnel

West Monroe, La.

06/2002 – 02/2003

Temporary. Ouachita Parish 4th Judicial Court and Child Support Enforcement team. Follow up case management team member for the 2003 State 5% Project for Child Support Enforcement agencies, updated files of non custodial parents, created database using Excel spreadsheets while linking information to Attorney General's office for review and investigation of cases, and partnered with local law enforcement agencies to generate leads of absent parent.

Education History

Nursing Care of Texas

Certified Home Care Assistant

March 2011

University Louisiana Monroe

Monroe, LA

Pursued BA Speech Communications 2004

Bill J. Priest Institute Vocational School Certificate of Call Center Operations

October 1999

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