Customer Service Loss Prevention
Resume:
Michael Rubalcaba
San Diego, CA 92120
a9dczp@r.postjobfree.com
Objective
To obtain a position in the information technology, office management or Loss Prevention Department of an organization where I can contribute to the growth and development of the business.
Employment
Diego Desserts
Administrative Work-Delivery Driver,June 2011-Present
•Incharge of auditing and inventory of incoming and outgoing deliverys for clients.
•Processing and recieving incoming orders from cliental for distribution.
•Delivering and picking up product from cliental locations.
•Administrative filing and computer entry training.
Macy’s
Loss Prevention Detective, August 2008-Present
•Theft recovery Responsibilities including CCTV camera investigations on customers and employees.
•Executed internal investigations on store employees. Prosecuted internal employee's and saved the company money loss.Attended internal training classes by Special Investigations Unit District Manager.
•Coordinated daily department audits with associates and team managers to promote shortage awareness within the store and department's,
•Trained on detection involving internal investigations with store employees and external shop lifting detection and prosecution processes and policies.
•Report writing for internal and external case's.
H&M
Loss Prevention Detective, July 2008-July 2009
•Theft recovery conducting floor observations.
•Coordinating monthly store audits with store manager and department managers.Coordinated store meetings with Store Management,employees to promote shortage awareness.
•Report writing for internal and external case’.
•Working independently every month at various H&M locations.
•Trained on apprehension policies and procedures.
•Trained on detection involving external theft and internal investigations with store associates.
Custom Graphics,San Diego
May 2008-July 2008
•Silk Screening clothing and other apparal for customers.
•Custom Decals.
•Window lettering and printing for customers vehicles.
•Banners and Signs.
•Creating and designing buisness cards for clients.
•Vehicle lettering.
University of California, San Diego
Animal Technician, April 2001-March 2008
•Coordinated with on-campus veterinarians and lab staff regarding their animals and experiments.
•Conducted research on laboratory animals.
•Kept experiment analysis records and health reports.
•Maintained research facility; including daily feeding, cage changing and medicating sick animals.
•Trained on handling research laboratory animals.
•Supervised shipping and receiving equipment and animals.
•Employee of the month in December 2006
Macy’
Loss Prevention Agent, June 1999- March 2001
•Theft recovery Responsibilities including CCTV camera investigations on customers and employees.
•Executed internal investigations on store employees. Prosecuted internal employee and saved the company money loss.
•Coordinated daily department audits with associates and team managers.
•Trained on detection involving internal investigations with store employees and external shop lifting detection and prosecution processes and policies.
•Report writing for internal and external case's.
J.C. Penney
Customer Service for Credit and Catalog Department,September 1997-May 1999
•Responsible for merchandise Sales, Credit card inquires, shipping and receiving merchandise.
•Worked with Loss Prevention regarding Credit Card Inquires made within the store.
Education
Attending San Diego Mesa College
Strengths and Skills
Organizer, Motivator, Thinker
References
Available upon request
Contact this candidate