GLENIS WILLIAMS
APT *
OAKVILLE, ONT
L6H 1Y5
Email: ********@*****.***
Tel: 647-***-****
OBJECTIVE
Customer Service Representative
QUALIFICATIONS
10+ years Customer Service, Multi-tasking, Inventory Management
SAP system, People Soft system, Purchasing, Receiving, Microsoft Office
Data Base entry – Highest level of entry.
SKILLS
• SAP Invoices and Call Logs Promoting sa
• Order Entry + Data Entry
• Microsoft Word
• Expediting Faxes
• Accounts Receivable
• Purchasing agent
• Sales and Promotions
WORK HISTORY
Customer Service Representative
CIBA VISION Canada (Company closing down) October, 2010 – PRESENT
• Enter telephone orders from ECP accounts (approx. 100 calls a day) Optometry stores and all
large retail stores, both US and Canada.
Multitasking with sales, research and troubleshooting
• Search for invoices, credits
• Fax information to customers
• Promote – Products and rebates
Customer Service + Database Entry
GE WATER PROCESSING & TECHNOLOGIES March 2008 – June 3rd, 2009
(Tel# 416-***-****)
• Entering orders from Customer’s & Sales Reps.
• Multi-tasking in all areas.
• Entering information into database,
• Emailing sales reps with information
• Faxing information to the customer
• Searching for invoices
• Promote Sales - Products
Customer Service Representative/Promotion and Sales
CIBA VISION Canada March 2001 – March 2008
(Tel # 905-***-****)
• Placing ‘contact lens’ orders from retail stores. (approx. 150 calls a day)
• Multi-tasking in all areas
• Computer Skills (Customer Accounts – Statements etc)
• Credits researching
• Searching for Invoices & faxing to customers.
• Email sales reps with information on customers placing orders for sales reps.
• Find compatible lenses for patients and doctors
Office Administrator
FABREEKA-CANADA LTD
Purchasing Agent.
April, 1993-January, 2001
• Computer skills
• Order Desk Entry, Invoicing, Bank Deposits, Time Keeping
• All typing - Letters, quotes, custom papers, mailings, month-end registers.
• Entering all orders into computer, print orders for shop. Expedite all
• order’s when shipped - take all parts out of inventory - invoice customer
• & send out in mail.
• Receive all checks, expedite payments of invoices.
• Fill all time sheets for payroll
• Type all letters and quotes and custom papers for office.
• Mail out all invoices
• Arrange all month end registers and print same for records.
EDUCATION
Alfred Barrow County Secondary School, Barrow-in-Furness, England
• GRADE 13 COMPLETED
• CSE'S & GCE Diploma's
REFERENCES
Judy Rugole – Supervisor, CIBA Vision. 905-***-****
Barbara Furlong Supervisor, CIBA Vision 905-***-****