Administrative Assistant Customer Service

Joyce Goodine Dinkins ***** Redfern Dr., Houston, TX 77048 713-***-**** ********@***.***

Career Objective Administrative position

Skills and Qualifications

EducationProfessional Certification Professional Experience

§ Managerial Communication and Ethics S Human Relations and Organizational Behavior § Legal Environment of Business

§ Economics for Managerial Decision Making. Accounting for Managerial Decision Making . Managerial Accounting and Finance Foundation

Finance for Managerial Decision Making Statistics and Research Methods for Managerial Decisions Operations Management Project Management in the Business EnvironmentMarketing Management Strategy Formulation and ImplementationInformation Management in Business Organizational Leadership and Change ManagementSeminar in Management Online Analytical Processing,typing 65 wpm

May /1979 St. Thomas University Houston, TX§

Real Estate License

May/15/1999 Texas Southern University Houston, TX§ B.A. Communication/Speech and General Business

November /15/2002 Commonwealth Institute License Funeral Director

Houston, TX§ Certification for Funeral Director

August/10/ 2006 University of Phoenix Houston, TX§ Master Business Administration§ License Funeral Director

2006-2010 Air Liquide Houston, TX

Administrative Assistant§ Process and assist the Drafting Department with Drawings and Data Entries for Engineers.

1979-2001

City of Houston Houston, TX

Administrations Supervisor§ Supervised: City inspectors, Data Entry Operations, Clerical Operations, Customer Service Operations and Records Management Operations over the years. Managed administrative operations for various departments and divisions in personnel data, budget, and daily operations. These operations consisted of administrative duties, evaluation of staff, training employees and various reports for management.

1976–1979 University of Houston (Central Campus) Houston, TX

Administrative Assistant:Assistant to the Dean of the Honors Program and office operations.

1973–1975 University of Texas Health Science Center Houston, TX-Purchasing Buyer§ Buyer for the Dental School

1969-1970 Federal Bureau of Investigation Washington, D.C.

Clerical operations§ Clerical processing

1970-1971 Western Bell Washington, D.C.Keypunch Operator§ Keypunch operations

SupplementalPersonal Interest Proficient user of Microsoft standard office software, walking, gardening, reading, computers.

REFERENCES: Carla Kaiser -Supervisor at Air Liquide - 281-***-**** Ronald McGowan-Chief Inspector- at City of Houston- 832-***-****

Floyd Elzie-Funeral Director-Supervisor- 281-***-****

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