Customer Service Electrical
Resume:
Samuel Wynn
Kennesaw, GA **144
**********@*****.***
OBJECTIVE: My objective is to obtain an entry level position in Electrical Maintenance.
EDUCATION: Associate of Applied Science Degree: Technical Studies
Chattahoochee Technical College, Marietta, GA. 12/2011
Electrical Construction and Maintenance Diploma
Chattahoochee Technical College, Marietta, GA. 08/2011
Electrical Systems Assistant Certificate
Chattahoochee Technical College. Marietta, GA 12/2010
Network Cabling Specialist Certificate
Biscsi- C-Tech Sparta, NJ 08/2011
Graduated High Honors. 3.84 gpa on a 4.0 scale.
SPECIAL : Advanced computer knowledge, excellent communications and interpersonal skills,
problem solving skills, and organizational skills. I’m also a good leader and have the
ability to work with a team or with little supervision. I’m able to use and read
various electrical tools, i.e. multimeters, ammeters, voltmeters, and
oscilloscopes. Knowledge of motor controls, 2 and 3-way control circuits, safety and
the NEC, and troubleshooting. Also, knowledge of line diagrams, prints and
schematics, and PLCs.
EXPERIENCE:
2010-2011 Chief Specialty Packaging Acworth, GA
Production Line Lead
• Supervised production of product, inspected product
• Loading, unloading of shipments
• Order Pulling
• Inventory control, auditing, and scanning
2008-2010 Aegis Communications Stone Mountain, GA
Technical Support Representative/ Cable
• Assisted customers with issues in reference to quality of service and signals, maintenance of equipment, and on-line services.
• Assigned field technicians and scheduled service calls for problems such as down drop lines, accidents, and emergency outages.
2005-2008 At&t Solutions Customer Care Chattanooga, TN
Inbound Customer Service Representative
• Exhibited excellent customer service and problem solving skills to handle a variety of customer inquiries including calling plan information, explanation of products and services, and bill statement problems.
• Emphasized customer satisfaction and retention by proactively offering relative products and services, ultimately making sure the customer has the bet plan possible.
• Earned wage increases and several performance accolades for best employee statistics and customer commendations.
CERTIFICATES: Georgia Work Ready Certified
Certified General Office Clerk
National Technical Honor Society
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