Customer Service Office
Resume:
Tracy Dapp
Salem, NH *****
**********@*****.***
OBJECTIVE
Seeking a challenging position that allows me to contribute and succeed,
develops my knowledge and expands my skills.
EXPERIENCE
In The Pink Ink Events
January 2012-September 2012
Office Assistant/Event Planner
July 2012-September 2012
Support all administrative functions
Report to work and meetings on time
Assist with and perform any other duties as needed or assigned
Attend networking events and meetings
Interact professionally with clients, employees, interns and visitors
Effectively organize office files
Accounting
Assist in managing and providing tasks for office internships for the
summer, fall, winter & spring sessions
Typing correspondence and sending faxes
Managing and assisting with the sales and set up requirements for the
Bridal Survival Workshop and Elegantly Green Wedding Showcase
Managing all office calendars
Make picks ups, deliveries and drop offs to vendors & clients
Schedule meetings and make travel arrangement
Book venues and room blocks
Update press kits and press listings
Update and send marketing materials
Update all social media sites
Internship
January 2012-July 2012
Assist and help with design of wedding/events
Organize and coordinate weddings, social events, conferences, conventions,
trade shows, meetings, seminars, festivals and exhibitions
Assist and help with accommodations and transportation, facilities,
catering, signage, displays, translation, audio-visual equipment, printing,
security and other vendor coordination
Assist and help to coordinate/schedule appointments
Assist in office work using MS Office
Research vendor and vendor information
Answer phones
File and organize client and vendor folder
Sending out/emailing updated event related information
Social Media
Assist with and perform any other duties as needed or assigned by the Event
Planning Director
Diamond & Pearl Affairs, LLP
September 2011-July 2012
Owner/Event Planner
Organize and coordinate weddings
Research vendor and vendor information
Attend networking events
Social Media
Update and create marketing material
Basic Accounting
Book appointments and venue locations
Update Microsoft Office documents
Interact with clients and vendors
Schedule appointments
Global Drawback, Inc.
September 1998-July 2012
Data Operations Manager
Daily data entry of United States Customs documents
Supervision of office staff of 3
Receptionist
Customer Service
Microsoft Word
Microsoft Excel
Microsoft Outlook Express
Internet Explorer
Auditing of United States Customs documents
Generate monthly reports for client's overview
Filing
Detail Oriented
Organized
A-P-A Transport Corp.
July 1994-September 1998
Night Office Supervisor
December 1995-September 1998
Supervision of night office staff of 5
Processed international government paperwork to ensure smooth transit of
Canadian freight
Prepared bills of lading for entry and disbursed among staff for processing
Lead the billing entry effort
Organized tracking manifests for inbound freight; entered and proofed
outbound manifests
Dispatched line-haul drivers and calculated city drivers productivity
reports
General Office Clerk - day position
December 1997-February 1998
Traced inbound and outbound freight
Identified and resolved problem shipments, including managing the
over/short/damaged checks and reports
Produced undelivered freight report; responded to customer inquiries for
same
Accepted inbound calls to schedule pick-ups; organized driver manifests
Billing Clerk
July 1994-November 1995
Performed data entry of bills of lading into computer system
Sorted packing lists according to destination
Produced strip manifests to aid in movement of freight on dock
EDUCATION
Castle College, Windham, NH
Associate in Business Science Degree in Business Administration, May 1995
Methuen High School, Methuen, MA
Diploma, June 1993
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