Project Manager Customer Service

Malik Williams

a8reno@r.postjobfree.com

** * ****** ***

Maplewood, New Jersey 07040

201) 486 – 1991

EDUCATION

North Carolina Central University, Durham, NC

Bachelor of Science in Computer Information Systems

Minor: Business/Finance

PROJECT EXPERIENCE

January to June 2010

System Analyst

CIS 4640 System Design and Implementation, NCCU

●Designed computer based information systems output forms

●Developed records, files, and databases for computer based information system

●Developed and implemented security and database/ file controls

August to December 2009

System Analyst, CIS 4600 System Analysis and Design, NCCU

●Created a data design to illustrate data organization, storage, and retrieval/individually

●Developed a data design to illustrate data organization, storage, and retrieval/team project

●Designed, analyzed and implemented, database management system requirements including inputs, outputs, processes, metrics, and scalability

EXPERIENCE

January 2011 to September 2011

Project Associate

The Renaissance Education Group, Inc., Durham, NC

●Report directly to CEO, Planning, and Managing Training Initiatives

●Communicate with Project Manager, team members, and customer to meet project goals

●Create and process reports for CEO

●Responsible for managing registration and budget of each Project

●Develop and prepare all materials for training presentations (PowerPoint)

●Make recommendations to change\ resolve issues

●Occasional travel throughout USA

January 2007 to June 2011

Group Leader

Durham Public Schools, Durham, NC

●Tutor elementary students in all academic subjects

●Planned, organized and implemented after school activities

●Team Leader - strong decision making and interpersonal skills

May to August 2007

Sales Associate/ Cashier

Macy’s/ Nordstrom, Short Hills, NJ

●Surpass daily quotas of $1500 sales-Women Shoe Department

●Maintained records and sales receipts

●Balanced condition of cash receipts consisting of $100,000 quarterly

January to May 2007

Waiter

Carino’s Italian Grill, Durham, NC

●Delivered excellent customer service skills

●Served ten tables a night and provided customer with food selection

●Reconciled receipts of $5,000 daily

COMPUTER EXPERIENCE

Languages: Java, SQL, My SQL, PHP, HTML

Business Tools: Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Word, Financial Accounting, Managerial Accounting, Micro Economics, Macro Economics, Statistics, Marketing

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