Quality Assurance Customer Service

FERESHTEH TOOLAMI

**** ****** ****** #*** • Encino, California 91316 • ******@*****.*** • H 818-***-**** • C 818-***-****

QUALIFICATIONS PROFILE

Highly motivated and focused healthcare professional seeking to leverage diverse experience and education to provide outstanding services in a Radiologic Technologist, CT Technologist, and Mammographic Technologist capacity within a progressive healthcare facility.

Hands-on experience in diverse areas, including General Radiology, Operating Room, Angiography, MRI, CT and Mammography.

Knowledgeable regarding diagnostic imaging, operating x-ray equipment, and processing film. Inspire confidence and gain trust through efficient problem solving.

Outstanding interpersonal skills; talent for building patient rapport and creating strong working relationships with diverse healthcare professionals. Fluent in English and Farsi with basic French proficiency.

Committed to providing high quality patient care and service; task-oriented and precise with high performance standards.

EDUCATION AND CERTIFICATES

RT( R)(M)(CT)(ARRT)Certificate, 2/2009-12/2011

CRT Certificate, 3/2009-02/2013

Venipuncture Certificate, 12/2008

Fluoroscopy Permit, 3/2009-02/2013

California Mammographic Technology Permit, 4/2009-02/2013

Digital Mammography Certificate,

Hazardous Material Management2/1999

Bachelor of Science in Health Science / Radiologic Technology, 2008

CALIFORNIA STATE UNIVERSITY NORTHRIDGE, Northridge, CA

Bachelor of Science in Chemistry

PARS COLLEGE OF SCIENCE, Tehran, Iran

Professional Development: Pre-Pharmacy Coursework; Biochemistry Coursework; DNA Workshop

EXPERIENCE HIGHLIGHTS

CALIFORNIA STATE UNIVERSITY NORTHRIDGE – Northridge, California

Health Science / Radiologic Technology Student, 9/2006-12/2008

Completed rigorous training, assignments and group projects covering leading-edge radiologic and health science topics. Acquired practical experience and developed knowledge by actively participating in rotations/internships in diverse areas including general radiology, operating room, Cath Lab, angiography, MRI and CT in numerous hospitals. Learned and operated various equipment including X-ray, film processing and CR/DR equipment.

Clinical Rotations:

University of California Los Angeles, Medical Plaza (2007/2008) – MRI, Pediatrics, General, Orthopedic Radiology, Cath Lab

Northridge Hospital Medical Center (2007/2008) – CT, GI, General Radiography, Trauma, General Radiology

West Los Angeles Veteran Hospital (2007/2008) – Angiography, GU, Operating Room

University of Southern California (2008) – MRI

Conejo Imaging Center (2007) – CT

Veteran Hospital Sepulveda (2007) – General Orthopedics

Olive View Hospital (2007/2008) – Upper/Lower Gastrointestinal (UGI, BE) Radiology, Emergency Room

Henry Mayo Hospital (2006) – General, Digital Mammography

Providence Holy Cross medical center(7/2010) – Computer Tomography

VALLEY PRESBYTERIAN HOSPITAL – Van Nuys, California

Clinical Care Extender Volunteer, 2/2006-9/2008

Rotated throughout several departments including Telemetry, Pediatrics, Pediatric Intensive Care Unit, Intensive Care Unit, Labor and Delivery, Maternity, Radiology, Cath Lab and Emergency Room. Assisted medical staff members with patient care including bathing, feeding, changing, transporting and taking vital signs. Developed and maintained patient charts, restocked supplies and addressed telephone inquiries. Monitored EKGs, blood pressure, checked IVs and heart monitors. Key Achievements:

Gained hands-on clinical experience by actively volunteering as a Clinical Care Extender in diverse areas of the hospital.

Consistently provided quality patient care and responded to patient calls when nurses were busy.

Served as bilingual liaison between patients and medical team members in order to alleviate language barriers and facilitate communication.

Providence Holy Cross Medical Center and Northridge Hospital Medical Center

Computer Tomography 400 Hrs extra Internship 6/2010 – 12/2010

Under direct supervision performed a variety of computer tomography procedures on patients of all ages and categories. Evaluated images for technical quality. Exercised professional attitude and judgment in the performance of duties. Provided patient care essential to Computed Tomography procedures. Recognized patient conditions requiring immediate action & initiated life support measures. Explained the procedure to the patient, verified patient history & confirmed appropriateness of ordered exam/procedure.

Selected appropriate protocol to perform the specific exam. Made sure that the area of interest was demonstrated, entered data such as type of scan requested, slice thickness, scan time & other technical factors into computer. Positioned & immobilized patient in order to obtain diagnostic image(s) of area of interest. Recognized adverse reactions or changes in patient condition & reacted accordingly and appropriately.

Observed all standards for radiation safety/protection in order to minimize dose. Utilized scanning techniques, selected best plane, acquisition method (spiral, dynamic, multi-row detector), parameters (slice thickness, mA, time, algorithm, pitch) to best demonstrate anatomy and pathology in studies such as those performed for the head, neck, chest, abdomen, pelvis and musculoskeletal.

Modified protocols as indicated by presence of pathology or trauma and according to patient weight.

Key achievements:

Gained hands-on Computer Tomography training on 64 Slice Seimens Somatom and GE equipment.

Knowledge of different CT diagnostic procedures. Application of different scan parameters. Recognition of adverse reactions on the patient upon using the contrast media.

Evaluated images on video display screen for diagnostic quality and presence of artifacts.

Obtained necessary experience to sit for the ARRT(CT) advanced examination.

High Desert Health System- Lancaster, California

Mammographic Technologist, 08/2009- present

Obtained and reviewed patient’s history. Prepared patient for exam. Maintained and established department policies, procedures, and objectives. Performed infection control and safety standards. Explained the exam to the patient and ensured her cooperation during the study. Performed mammographic procedures according to the department’s policies and under the direction of department’s manager to obtain the images of designated areas. Processed the films, ensured technical quality of procedures and maintained knowledge of Quality Control, Quality Assurance and Occupational Safety and Health Administration(OSHA) and Health Insurance Portability and Accountability Act(HIPAA).

Key Achievements:

Knowledge of diagnostic principle and procedures. Successfully communicated with the patient and staffs.

Gained hands-on mammographic procedure experience.

West Hollywood Mammography and Clinic - Santa Monica, CA

Radiologic Technologist 06/2010 – Present

Performed diagnostic x- ray procedures under the direction of medical director and patient prescription order and department protocols. Applied infection control and safety standards for every patient. Explained the procedure to the patients to ensure their full cooperation during the exam. Maintained and monitored the X-ray equipment. Performed quality control and quality assurance to ensure proper operation of the film processor. Performed Bone density procedure. Conducted quality control procedure to ensure proper operation of the equipment.

Key Achievements:

Gained hands-on Bone Density Procedure experience.

Acquired knowledge of various diagnostic procedures.

Developed strong communication skills.

Access Kidney Center-Northridge, California

Interventional radiologic Technologist, 08/2009- 8/2010

Provided patient care and technical skills in the operation of the angiography suite in special procedures under the direction of physician. This included assistance with invasive neuro, vascular and interventional procedures. Operated angiographic equipments. Performed a variety of diagnostic and therapeutic interventional procedures to ensure the quality and continuity of patient care. Ensured completion of all work assignments prior to end of shift to assist with reduced length of stay initiatives. Verified patient’s identity and reviewed each patient’s requisition for consistency of examination ordered with clinical diagnosis and demographic information. Recorded pertinent data on requisition at all times. Assessed patient’s condition, ensured patient safety through proper radiation safety practices and proper positioning devices. Implemented physician’s order. Selected set up and maintained sterile tray and accessories according to scheduled procedure. Processed all patients through the Braintree system before end of the shift to ensure proper documentation and billing information. Identified and entered all appropriate charges for procedure and supplies. Prepared patient for sterile procedure according to department protocol. Properly marked and identified all digital images. Key Acheivements:

Familiarized myself with the technical terms and procedures such as Angiography, Angioplasty, Percutanous Transluminar Angioplasty(PTA), PICC line placement, dialysis operation, Graft and Fistula, Stenosis, Venography and Arteriogra

Interventional nephrology procedures.

Developed strong communication skills with the patient and staff. Assisted the radiologist in maintenance and repair of dialysis accesses.

Handled the procedural equipments such as guide wires, catheters, angioplasty balloons and vascular sheaths.

Assisted the radiologist in maintenance and repair of dialysis accesses.

West Hollywood Mammography and Clinic - Santa Monica, CA

Mammographic Technologist, 06/2009 – 08/2009

Obtained and reviewed patient’s history. Prepared patient for exam. Maintained and established department policies, procedures and objectives. Performed infection control and safety standards. Explained the exam and ensured patient’s cooperation during the study. Performed mammographic procedures according to the department policies and under the direction of department manager to obtain the images of designated areas. Processed the films, ensured technical quality of procedures and maintained knowledge of Quality Control, Quality Assurance and Occupational Safety and Health Administration(OSHA) and Health Insurance Portability and Accountability Act(HIPAA).

Key Achievements:

Gained Hands-on mammographic procedures experience.

Henry Mayo Newhall Memorial Hospital, Sheila R.Veloz Breast Imaging Center,

Digital mammography.

Mammographic Technology Internship 9/2008-10/2008.

Performed mammographic procedures according to the department policy and under direction of department’s supervisor.

Reviewed patient’s medical history,

Perforrned infection control and maintained safety standard for each patient,

Performed varieties of mammographic imaging using the latest digital mammography equipment.

Observed and assisted in performing stereotactic breast biopsy, ultrasound-guided fine needle aspiration, core needle biopsy and different diagnostic procedures.

Key Achievements:

Gained outstanding digital mammography experience.

BARGAIN OAKHURST PHARMACY – Los Angeles, California

Pharmacy Technician, 10/2001-4/2002 & 9/2003-1/2006

Assisted patients with over-the-counter drugs and prescription medications; prepared and filled prescriptions based on physician specifications. Monitored and ordered drugs to ensure optimal inventory. Interacted with various insurance companies; processed insurance billings and addressed issues. Completed and maintained all documentation including Therapeutic Authorization Requests (TAR). Key Achievements:

Successfully communicated with insurance company in order to obtain authorization for special drugs not covered by existing insurance policy but needed by patient.

Delivered comprehensive training sessions to new pharmacy personnel which facilitated efficient operations and quality service.

LOS ANGELES LEADER MEDICAL CLINIC – Los Angeles, California

Front Office Assistant, 4/2001-9/2003

Managed various administrative tasks including appointment scheduling, telephone communications and customer service activities. Planned and coordinated daily schedule and completed all documentation. Handled health issues under physician supervision; assisted with medical procedures. Key Achievements:

Consistently provided quality customer service which ensured a positive healthcare experience.

Organized workflow and implemented standard office procedures; efforts optimized efficiency and improved productivity levels.

MEDICO PHARMACY – Los Angeles, California

Pharmacy Assistant/ Pharmacy Technician, 11/1998-10/2001

Processed and filled prescriptions in accordance with physician specifications. Interacted extensively with patients; provided information regarding use of prescription and non-prescription medications. Entered prescription data into computer system. Developed knowledge of drugs and corresponding generics. Key Achievements:

Successfully translated highly technical medical data to patients in easily understandable terms.

Performed comprehensive drug inventories and order processing, ensuring optimal levels of medications.

** Early experience included Head Chemist (Iran Aircraft Industries – Tehran, Iran),

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