Patricia c. davis/resume
Resume:
PATRICIA C. DAVIS
BIRMINGHAM, AL 35211
EMPLOYMENT OBJECTIVE:
To obtain a position utilizing my skills and experiences leading toward company growth and self satisfaction.
EXPERIENCE:
WIAT 2005 - PRESENT
RECEPTIONIST/CUSTOMER SERVICE ADMINISTRATOR
Answer all incoming switchboard telephone calls. Answer general questions and direct to appropriate departments. Escort and direct all visitors. Type general correspondences, assist various departments as needed.
NPC INTERNATIONAL 2000 - 2005
CUSTOMER SERVICE DIRECTOR
Open and close customer service center as scheduled. Hire and evaluate representatives. Monitor delivery stores and restaurants activities (delivery times, outages, cash flow). Prepare daily reports. Handle irate or unsatisfied customers.
AMSOUTH BANK 1985 - 2000
CUSTOMER SERVICE COORDINATOR
Interview and evaluate customer service representatives. Assign daily tasks, monitor and evaluate customer representative’s calls. Investigate and remove charge backs from customers Visa and MasterCard accounts. Handle irate customers, and construct customer letters. Interact with credit bureaus to remove any derogatory credit associated with fraudulent charge card purchases.
EDUCATION
University of Alabama Birmingham
Major: Psychology
2006 – PRESENT
MILES COLLEGE
BACHELOR OF SCIENCE BUSINESS MANAGEMENT
1999
REFERENCES FURNISHED UPON REQUEST
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