Customer Service Administrative Assistant

Michael A Ogbonna

Email: ******@*****.***

Current Address: Permanent Address:

**** *. **** ****** **. 1525 Maydale Dr.

Baltimore, MD 21251 Silver Spring, MD 20905

Cell: 301-***-****

Objective: Seeking an opportunity to gain experience in retail sales and become part of a dynamic and energetic team which makes customer service and fast friendly service a priority.

Skills:

• Ambitious and ready to take on any task.

• Excellent communication and writing skills.

• Interpersonal Skills

• Computer Savvy (Internet, Microsoft Work, Excel, Power Point).

• Able to work under pressure.

• Flexible

Work Experience:

05/12 – Present Employee Services Division Silver Spring, MD

Agent Trainee

• Travel to different government facilities in the USA updating employees on their benefits.

• Selling life insurance.

6/11 – 8/11 Employee Services Division Silver Spring, MD

Intern

• Demonstrating Customer Service skills while making calls.

• Responsible for assisting all Division Managers with daily office tasks.

• Filling Documents.

5/09 – 6/11 Citiwide Realtors Inc. Silver Spring, MD

Administrative Assistant

• Handle all inquiries within my capacity.

• Arrange essential mail in priority action for boss.

• Handle Calls (Arrange callbacks to protect boss' time, Route calls elsewhere as needed.

• Maintain calendar (Important dates, appointments, events, deadlines).

• Filling Documents

5/06 – 5/09 Martin Luther King Swim Center Silver Spring, MD

Life Guard

• Maintain order and discipline among swimmers and other persons at the pool.

• Responsible for safety of patrons

Education:

8/09 - Present Morgan State University Baltimore, MD

Electrical Engineering,

8/06 – 6/09 James Hubert Blake High School Silver Spring, MD

Stem Program

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