Customer Service Registered Nurse

Letitia R. Owens

**** ********* **** **** # **** Charlotte, NC 28226

843-***-**** (*****.********@*****.***)

Objective:

I am experience certified nursing assistant with 4 years of experience, seeking into a reputed healthcare organization where I can apply my best clinical skills within biology and pathology within my inherent interest in nursing.

Personal Summary:

• Excellent clinical, customer service and communication skills.

• Ability to quickly learn new concepts and skills.

• Knowledge of medical terminology and infection control standards.

• Knowledge of age specific developmental factors specific to adult and geriatric residents.

• Excellent verbal and writing skills.

Education and Certification:

Bachelor of Science in Biology, Claflin University, Orangeburg, SC Aug 2007

Certified Nursing Assistant I, Cabarrus College of Health Sciences, Charlotte, NC Aug 2009

Work History:

Carolinas Rehabilitation

Charlotte, NC Nov 2010-Present

NA I

● Provides patient care under the direct supervision and control of the Registered Nurse.

● Assists in maintaining a clean, safe patient environment.

●Performs personal care for the comfort and well-being of the patient.

● Assists with baths, showers, mouth, skin, hair and nail care, serves and collects food trays, turns and positions patients, takes and records temperature, pulse, respiration, blood pressure, etc.

York County Endoscopy Center

Rock Hill, SC Aug 2009-Nov 2010

Nurse Assistant/GI Technical Specialist

● Provides patient care under the direct supervision of the Registered Nurse.

● Assist in maintaining a clean, safe environment of operating room area.

● Assist with operating room turnover during patient procedures.

●Assist with taking of vitals, records of temperature, pulse, respiration, blood pressure, etc.

Hue Studio

Charlotte, NC Jun 2009-Jun 2010

Keyholder

• Responsibilities include achieving the personnel goals and goals of the store.

• Provide excellent customer service by utilizing the product knowledge.

• Train the Associates by utilizing the sound communicational and demonstrational skills.

• Ensure the housekeeping duties like vacuuming, cleaning and decoration.

• Operate the cash and attendance register.

• Communicate with the Store Manager on any issue.

• Responsible for the sales drive, profit and shrink the results.

• Handle the queries and problems of the customers.

Beaufort Memorial Hospital

Beaufort, SC – July 2004-May 2009

Rehab Technician

• Assist with delivery and Service of rehab equipment and accessories.

• Ensure proper billing and documentation of services.

• Assist with maintaining workload to provide timely customer service.

Banana Republic

Hilton Head, SC – Jun 2002-May 2009

Sales Associate

• Sales/Customer Service

• Utilizing product knowledge

• Operate the cash and attendance register

• Merchandising/Stock

Intermedia Marketing Solutions Inc.

Orangeburg, SC – Aug 2006- May 2007

Customer Service Rep

●Provided direct resolution to customer inquiries.

●Managed sales information.

●Provided price quotes to customers.

●Successful in a high call volume environment.

• References Available Upon Request

Contact this candidate