Customer Service Representative
Resume:
Christina D. Cimics
Universal City, TX. 78148
*******@*****.***
OBJECTIVE:
Seeking a career oriented position in customer service and/or collections where my extensive experience will be further developed and utilized.
QUALIFICATIONS:
• possessing strong communication skills both written and oral
• extensive in-bound and out-bound call center experience to include collections, retail and telecommunications industries
• possessing exceptional customer service skills
• possessing outstanding problem solving and listening skills
• ability to resolve customer complaints and concerns to ensure customer retention with tact and ease
• demonstrates competency in Windows applications, keyboarding proficiency, data entry and use of automated systems, with the ability to quickly learn new software and operations
• ability to effectively multitask
EXPERIENCE:
Peanut’s Place In-Home Child Care, San Antonio, TX
1995 – Present
Owner/Operator
Responsibilities include:
• Providing general care and supervision for children from age six weeks to 13 years
• Coordinating daily activities including planning and preparation of meals and snacks
• Advertising, compiling client contracts, forms and maintaining a monthly newsletter
• Conducting client interviews – demonstrating knowledge and experience with children – closing the sale
• Conducting employee interviews and training
• Collecting on client accounts, including past due balances and late fees and/or other charges to client accounts
• Maintaining records for both children and employees
• Handling client’s concerns, questions and requests in a professional manner
• Organizing and conducting parent – provider meetings
Linebarger, Gogan, Blair & Sampson, San Antonio, TX.
2007
Collections – Customer Service Representative
Responsibilities include:
• In-bound and out-bound collections – ensured accurate payment in a timely manner for fees, fines, taxes; etc - obtained payment arrangements when necessary
• Processed payments through a third party verification process
• Utilized software connecting accounts to collect revenue owed to various counties
• Ability to build rapport with debtors to ensure resolution of complex issues and collection of debt
• Educated debtors regarding their options for payment and avoiding further legal action
• Utilized computer software to keep track of debtor’s contact information, delinquent accounts, payment plans, researching account history; etc.
• Maintained a courteous and professional demeanor while remaining assertive and confident to collect on monies owed
CSA Management, Universal City, TX.
2006 – 2007
On-Site Property/Apartment Manager
Responsibilities include:
• Presented vacant units to potential renters
• Obtained rental applications for review
• Accepted rental payments and deposits
• Maintained the overall property and individual units
• Advertising over the internet for vacant units
• Frequently handled resident’s complaints and concerns
• Supervised employees
• Maintained records
• Regularly utilized office equipment
NCO/UPS Call Center, San Antonio, TX.
2005 – 2006
Pick-Up/Tracking Agent – Customer Service Representative
Responsibilities include:
• Utilized computer software to schedule pick-ups of UPS packages from businesses and individuals
• Utilized computer software to assist customer’s with tracking UPS packages
• Relayed proper packaging guidelines for shipping packages
• Utilized computer software to file customer’s claims on lost, stolen or damaged packages
• Generated e-mails and/or “trouble-tickets” to appropriate departments within UPS and/or UPS stores regarding customer’s complaints, damaged packages; etc.
• Assisted customer’s with locating specific UPS stores in their area for shipping/receiving, and necessary supplies
• Updated customer information regularly through the UPS database
• Processed payments on-line
• Maintained customer satisfaction while establishing a profitable business rapport
Cingular Wireless Call Center, Wichita Falls, TX
2000-2002
Collections & Activations – Customer Service Representative
Responsibilities include:
• In-bound and out-bound collections in a high call volume center
• Ensured accurate payments for current and delinquent cellular accounts
• Processed check and credit card payments on-line
• Contacted customer’s with delinquent cellular accounts to collect monies owed and/or make payment arrangements
• Suspended and activated customer’s cellular accounts, both business and personal
• Connected multiple cellular lines to a single account per customer’s request
• Utilized both windows and DOSS based computer programs to research cellular account history and update customer information
• Generated e-mails and “trouble-tickets” to appropriate departments within Cingular Wireless
• Faxed information pertaining to customer’s cellular accounts to appropriate departments within Cingular Wireless, Cingular Wireless store locations and outside collection agencies
• Notified and educated customer’s regarding all charges related to their cellular account
• Utilized office equipment on a daily basis
• Maintained customer satisfaction while establishing a profitable business rapport
EDUCATION:
• Kaplan University (On-line)
September 2010 – Currently attending
Associates of Applied Science in Paralegal Studies (in progress)
• Wichita Falls Old High School, Wichita Falls, TX.
1991 – 1993
High School Diploma Equivalent
ACHEIVEMENTS:
• Cingular Wireless
2000 – 2002
Certifications for Completion of Call Center CSR Training, Collections Training and Credit & Activations Training
Various Awards for displaying Excellent Customer Service Skills
• NCO/UPS Call Center
2005 – 2006
Various Awards for displaying Excellent Customer Service Skills & Accurate UPS Protocols
• Peanut’s Place In-Home Child Care
1999 – 2000
State License for In-Home Child Care Facility (Lil’ Bear Child Care)
Member of the BBB (Lil’ Bear Child Care)
CPR & First Aid Certification maintained through 2010
2010
State Certificate of Listing (Peanut’s Place In-Home Child Care)
• Kaplan University
September 2010 Term
Certificate of President’s List Honors (GPA 4.0)
• Kaplan University
March 2011
Nomination for membership in the National Society of Collegiate Scholars
REFERENCES:
Available upon request
Contact this candidate