Customer Service Management

Debra Talley

*** ***** ******** ****** ****, Manson, North Carolina

252-***-****(Cell)

252-***-****(Home)

*******@*****.***

Accounting/ Finance Professional

Professional Profile

A highly equipped individual with experience in performing a variety of Accounting, Financial Management and client services duties. Directing and assisting visitors, and resolving administrative problems and inquiries

Areas of Expertise

Financial Management Executive Office Support Hotel Operations Meeting Planning Accounting Human Resources Management Records Management Corporate Tax Customer Microsoft Office Excel PowerPoint

Professional Experience

General Manager/ Accountant, Ambassadors Inn and Suites, Henderson, NC. 2001-Present

Oversee and develop key performance Indicators (KPI’s), for all operations which include, front desk, restaurant, banquets, housekeeping, and maintenance to ensure the highest level of guest satisfaction in a cost efficient manner. Manage monthly Profit and Loss (P&L) budgets; complete payroll, accounts payable and accounts receivable transactions using M3, ADP, Creative Solutions, and Peach Tree software. Preparing monthly and quarterly federal and state taxes. Effectively balanced all cash and credit card transactions. Audited each shift's total transactions daily. Close out all transactions each day to begin a new business day.

Collaborate with executive management on corporate projects, including, operations activities, sales and client needs

Ensures all hotel and restaurant policies and procedures are fully implemented in all departments, including safety and emergency guidelines

Develop and supervise programs that promote a positive work environment for all employees ensuring all employment-related processes and documentation are incompliance with local, state, and federal guidelines

Assisted in managing client expectations, team communication and consultant coordination; contribute to office activities, initiatives, and learning programs. Ensure each department head orders supplies and equipment as needed and in accordance to company procedures.

Accountant, Mount Zion Christian Church, Henderson, NC 1999- 2006

Prepared quarterly statements enter weekly contributions to general fund, building fund, special funds, and donor designated funds. Entered all invoices submitted for payment, cut checks, submit to treasurer for signature, and prepare for mailing. Balanced checking account and investment accounts and submit reconciliation to treasurer for signature. Prepared monthly reports for the church board and individual ministry teams; prepared monthly, quarterly and yearly payroll tax forms and make necessary deposits, and prepare W-2s at year-end. Maintained and performed yearly audits of financial records.

Prepared financial reports for Administrator and Pastor for review

Provided administrative/secretarial support for the department/division such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries, processing, policy issuance, billing and customer service

Operated personal computer to compose and edit correspondence and memoranda from dictation, verbal direction, and from knowledge of established department/division policies; prepare, transcribe, compose, type, edit, and distribute agendas and minutes of meetings

Prepared check register reports for Headquarters church to review; completed accounts payable transactions, prepared payroll

Education

University of Maryland

Masters Degree - Accounting - Financial Management

North Carolina Central University

Bachelor of Business Administration –Accounting

Vance Granville Community College

Associates – Business Administration and Accounting

Professional Certifications

Voted "Who's Who" Among Students in American Junior Colleges; Member of Phi Theta Kappa

Member of National Deans List; Inducted as Vice-President of Breaking The Cycle Outreach/BTCO; Endowment Scholarship recipient , Active Leader in Church, Volunteer tutor in public school system, Mentored troubled youth

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