Administrative Assistant Manager

JANICE DELOACH

***A Atkins Avenue, Brooklyn, NY *1208 • 718-***-**** • *******.*******@*****.***

ADMINISTRATIVE ASSISTANT

Top notch administrative assistant with ten years of experience coordinating office management and special projects with a high a degree of efficiency. Served as the point person for managers, clients and vendors to ensure proper lines of communication. Maintained excellent communication skills, problem resolution abilities, and a high level of confidentiality.

PROFESSIONAL EXPERIENCE

Chartis Insurance/Premium Audit Division New York, New York 5/07-10/11

Administrative Assistant

• Provided administrative support to Regional Manager and three supervisors with a demonstrated ability to improvise and meet demanding deadlines

• Maintained manager’s calendar and coordinated all travel itineraries

• Coordinated cooperate lunches and meetings including preparation of materials, booking of space and delivery of catering

• Ensured manager’s monthly expenses were entered into Concur system for appropriate reimbursement

• Processed all vendor invoices by ensuring correct billing of audits completed on an individual basis

• Provided excellent customer service by fielding numerous phone calls and e-mails from underwriters, brokers and insured’s regarding status of its field audits

• Determined and assigned thousands of work assignments to field auditors monthly based on levels of inventory, territory and premium

• Entered employee’s gross earnings into the payroll limitation spreadsheet in order to determine insured’s premiums

• Updated department work tracking system with statuses provided by vendors to ensure audits are being completed in a timely manner

• Prepared and distributed inventory and aging reports for the New York region weekly

• Maintained various offices files including but not limited to routings forms for national accounts, expense reports, invoices, timesheets etc.

Mount Sinai Medical Center/Cardio Thoracic Surgery New York, New York 12/04-12/06

Patient Coordinator/Administrative Assistant

• Fielded hundreds of phone calls daily using a multi-line phone system

• Maintained surgeon’s calendar for both academic and patient appointments

• Organized surgeon’s travel, including purchase of flight, hotel and car service arrangements

• Confirmed patient’s appointments and ensured necessary materials were present for visit

• Obtained authorizations and pre-certifications from patient’s health care insurance for various tests and procedures

• Reviewed and analyzed commercial carrier payments to ensure claims were paid according to contract

• Balance billed patient and/or secondary insurance for any co-pays/deductibles or private room fees

• Adjusted accounts in Eagle software system according to payment

Manhattan Center for Early Learning New York, New York 4/04-12/04

Administrative Assistant/Account Receivables Assistant

• Assisted the Billing and Receivables Coordinator in collecting, organizing and calculating related services billing to recover receivables from past fiscal years

• Calculated and maintained an accurate billing spreadsheet reflecting services rendered to students

• Submitted billing to the New York City Board of Education for services provided on a monthly basis

NYC Department of Health and Mental Hygiene New York, New York 12/01-4/04

Office Assistant

• Assistant to the Director of Office Communications

• Scheduled all meetings internally and externally for the Unit as well as recorded minutes

• Processed all telephone requests within the Bureau of Tuberculosis Control and various telephone agencies which included communicating with vendors to guarantee services were rendered

• Maintained a tracking system for all telephone requests, repairs and services as well as provided appropriate follow-up to bureau staff regarding their requests

• Prepared and submitted for approval memos requesting fax lines, single/multi lines, long distance access codes, cellular phones and line transfers within the Bureau of Tuberculosis Control

• Created purchase requisitions for telephone maintenance, obtained purchase orders from procurement and submitted invoices for payment to the accounting department

COMPUTER SKILLS

Typing, (60-65wpm), Microsoft Office, Concur, Ariba, WTS, AUSM, EZ Browser, Mainframe, PAM, IDX, P-Bar(Eagle),

EDUCATION

Borough of Manhattan Community College, New York, NY

Associates of Arts, Business Administration Expected Graduation December 2012

Brooklyn Technical High School, Brooklyn, NY

HS Diploma, 1999

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