Manager Sales

BRUCE HUSSEY

919-***-**** *** Brechin Court Cary, NC 27518 ********@*****.***

Results oriented professional with experience in IT including leadership roles, along with experience in sales support of IT solutions. Proven track record of implementing and providing 24/7 support for IT solutions in the area of Call Center / Telephony applications and systems.

Objective: To leverage my technical experience and newly acquired Cisco skills to secure a position as a Network Engineer.

EDUCATION & Certifications

CCNA Certified, currently studying for CCNP (Switching)

MEREDITH COLLEGE, Masters in Business Administration, Raleigh, NC, December 2010

Full-Time Student Jan 2009 - Dec. 2010

WASHINGTON UNIVERSITY St. Louis, MO, June 1985

B.S. Computer Science

EXPERIENCE

SELF-EMPLOYED, 2009-Present

Professional Stock Trader

• Cumulative return of over 400% since January 2009 buying and selling securities, primarily common stock of leading financial companies

IBM GLOBAL SERVICES- RTP, NC; 1993 – 2009

Solutions Development Manager, Global Technology Services (GTS) Alliances; 2001- 2009

Technical ownership of Alliance offerings

• Led architecture teams to develop the solutions

• Responsible for all product interoperability testing and certification efforts

• Led efforts to created supporting technical documentation such as white papers and implementation guides

Internal and partner/channel enablement plans

• Creation and presentation of sales training; training sessions included indirect methods such as Webinars and Video on Demand as well as direct live training at IBM and partner facilities.

• Personally provided live sales training in most major US cities, as well as cities in Europe, Latin America, Asia, and Australia

• Led workshops for IBM and partner sales teams to develop selling strategies and sales plans at specific accounts

Global ownership of marketing and sales plans for Alliance offerings

• Market Opportunity Analysis, Identification of Growth Areas, and creation of Opportunity Business Cases

• Management of all marketing material from content creation through distribution

• Management of Web strategy: defining materials needed, structure of navigation, linkage to other parts of IBM and partners’ other web sites

• Aligning Alliance plans with larger IBM and partner marketing plans

Team Leader, Computer Telephony Integration, Services Delivery Center South, RTP; 1996-2001

• Led the technical team responsible for Computer Telephony Integration at sites in RTP, Charlotte, Lexington Kentucky, Atlanta (3 separate sites), and Chicago

• Was the recognized leader across all US delivery centers in deployment and support of SDPM (problem management system), an IBM proprietary problem call tracking tool

• Led team of 10 people responsible for the 24/7/365 proper routing and processing of approximately 2 Million calls per year

• As an additional responsibility, served as technical architect and lead programmer for deployment of 1 888-IBM-HELP, the first application auto-routed within IBM based on Blue Pages (personnel) data

Technical Leader, IHD (Integrated Help Desk), IBM Availability Services, RTP; 1993-1996

• Performed installation and customization of IHD, one of the first suite of tools utilizing CTI and integrated to Info (VMS tool), VRU, and technician dispatch

• First person to connect IBM CallPath to an AT&T/Lucent switch, at CSX in 1994 and to an Nortel SL-1 switch, at McDonnell Douglas in 1995.

• Hired as a contractor to program in OS/2, yet was sent, most often alone, as the representative of the IBM corporation to multiple customer locations within 90 days of starting

Thompson & Thompson, North Quincy, MA Trademark research company; 1991-1993

Systems Manager

• Recruited by 2nd level manager at Mediqual as Sr. Systems manager; promoted to team leader within 6 months; responsible for all operations of VAX/VMS environment & development of online product

• Team leader responsibilities included personnel management

Mediqual, Inc. Westborough, MA Quality measurement software for the health care industry; 1989-1991

Developer

• Hired as software engineer, promoted to Sr. Software Engineer in minimum time per company policy

• System management of VAX/VMS system, programmed in C on VM, DOS, and OS/2

RCA Missile/Surface Radar, Moorestown, NJ Defense Contractor, the Aegis Shipbuilding Program; 1985-1989

DEC VAX/VMS System Programmer

• Associate member of the professional engineering staff, promoted to full member within 18 months

• Responsible for level 1 and 2 support of M/TASS (Machine Transportable Anyunk Support Software), a real-time software development system for use on Aegis ships

Additional Business Skills

• Good working knowledge of Networking and Data Center technologies, including Optical and Storage Networking, and Cloud Computing

• Performed detailed research and analysis of the IT needs of Banking and Retail Industries

• Completed IBM’s Project Management Curriculum

• Completed IBM’s ‘Presenting to the C-Suite’ Executive Education course

• Proficient in Word, Outlook, Excel & PowerPoint; Lotus Notes

• Programming and use of all major operating systems: VAX/VMS, VM, MVS, Unix, Windows

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