Customer Service Manager
Resume:
JANICE RENEE WEEKS
Bakersfield, CA 93309
Mobile: 661-***-**** Email: *********@*****.***
PROFILE
• Managed:
o Accounting, margins, inventory, budget, and collections portfolio
o Responsible for daily sales targets
o Dispatching and scheduling of delivery trucks
• Instructed:
o Employee daily tasks, performance evaluations, and technical training sessions
o Supervisory responsibilities for up to 170 employees
• Sales & Consultation:
o Managed Lowe’s accounts with annual sales of $16M
o Established a sales and marketing program for independent accounts with first year annual sales of $500K
o Co-managed Landscape Design POP project for 400+ Lowe’s stores over 5 regions
o Increased 2002 sales by $2.45M
• Planned:
o Maintenance schedule for buildings and equipment
o Scheduled nursery and greenhouse production
o Marketing programs, seasonal store layout, bi-monthly newsletter
• Initiated:
o Landscape designs and installations
o Spearheaded the expansion of greenhouse operations through design and construction supervision
• Developed:
o 440-acre wholesale nursery with a full line of woody ornamentals and perennials
o Retail water garden program
o Employee policy and procedures handbook
o Process evaluations and improvements
• Computers:
o Automated nursery water system
o Point-of-sale, accounting, bookkeeping, and payroll
o Real World Accounting, Quicken, Corel Work Perfect Suite, MS Office Suite, Windows XP/Windows 7, E-mail, Peachtree Accounting, QuickBooks, Internet, Wintercress, Fax, Hardware Upgrades, Microsoft Access, Microsoft Publisher, Power Point, ESI, Anzio, CompuPlants, EDI, JDE, Microsoft DynamicsNav
PROFESSIONAL EXPERIENCE
WEEKS ROSES, Wasco, CA 2009 – Present
Customer Service & Inventory Manager
• Reorganized Customer Service Department
• Streamlined staff to 50% through training and efficiencies
• Instituted process to streamline cash flow
• Reworked inventory program to have an active inventory
• Helped to increase sales by $1.5M in one season
• Instituted a phone call order confirmation system that increased plant sales averaging 10K plants per week
• Responsible for inventory allocation and inventory reports
• EDI transactions
• Item number generation
• Pricing schedules and computer updates
RETAIL IMAGING MANAGEMENT GROUP, Portland, OR 2007 – 2009
Inventory Control & Depot Manager
Accounting Assistant
• Streamlined order process
• Created SKU numbering system
• Developed active inventory system for $400K inventory
• Purchasing
• Maintained QuickBooks files
• Entered and reconciled bills for A/P
• Managed staff of 27
JR SIMPLOT COMPANY, Portland, OR 2003-2007
Operations Supervisor
• Horticulture distribution warehouse lowered inventory loss from $24K per year to $5K on a $1.7M inventory
• Increased production efficiency to allow decrease of staff by half
MEANS NURSERY, Scappoose, OR 2001 – 2003
Customer Service / Sales Supervisor
• 2001: increased sales on accounts by $950K
• 2002: increased sales on accounts by $2.45M
J FRANK SCHMIDT & SON CO, Boring, OR 1999 – 2001
Production Foreperson
Farm Manager
Assistant to the Production Manager
OREGON ZOO, Portland, OR 1995 – 1999
Gardener I
GUMPF GARDEN CENTER & NURSERY, Beaver Falls, PA 1982 – 1995
Operations Manager
EDUCATION
PENN STATE UNIVERSITY, State College, PA
Bachelors Degree - Horticulture
• Major – Horticulture
• Minor – Business
• Extensive Plant Knowledge in Zones 4, 5, 6, 7, and 8.
ADDITIONAL TRAINING
• Workshop: Knock Their Socks Off Customer Service
• Workshop: 7 Habits of Highly Effective People
• Workshop: How to manage and supervise
References available by request.
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