Skip tracing, Loan Modifications, Microsoft Word, Excel, etc
Resume:
Iris Greenway
P.O.Box ******, Atlanta, GA *****
Home: 404-***-**** - *******************@*****.***
l More than 12 years of collections experience in 1st Party & 3rd Party Collections.
l Trained employees on programs to offer customers help to minimize company loss.
l Frequently in contact with customers to maximize recovery on delinquent accounts.
l More than 12 years of Skip tracing experience, established a skip tracing employee guide.
l Experienced in the loan modification process, assisted with regulations for a high profile portfolio.
l More than a years' experience working in loan modification database verifying documents etc.
Loan Counselor II
August 2006 to Current
Litton Loan Servicing L.P – McDonough, GA
l Collect on aged account balances and loans to minimize company loss by the use of repayment plans,
loan modifications, special forbearance plans, partial claims, and verbal payment arrangements.
l Analyze and interpret hardship letters and financial information to establish workout options.
l Proficient knowledge of the fdpca guidelines, federal and state laws were applicable.
l Manually performed collection efforts on over 1,000 new accounts in effort to minimize delinquency.
l Maintain professional communications with internal and external customers; contact customers inbound
and outbound using a dialer system, mail, fax or email, following skip tracing techniques to arrange
payment in full or verbal payment arrangements; as required, work on projects and provide assistance
to team members, as necessary.
Collection Representative
March 1999 to October 2005
Samuel & Marks – Richmond, VA
l Coordinate collection calls to clients and branches to ensure timely reimbursement to Loss Fund group.
l Analyze and review accounts for imprest balance; adjusts balances accordingly.
l Manage and prioritize assignments to ensure that all deadlines are met.
l Monitor funds transferred between departments to ensure that credit to branch and client is accurate.
l Research and resolve unreconciled posted transactions of $10,000 or more.
l Research and resolve stop payments applied to financial reimbursement checks.
l Provided customer service for an average of 60 calls per day, answering customer inquiries, solving
problems, and providing new product information.
Thomas Jefferson
Richmond, Virginia
HS diploma, collections software, customer service, loss mitigation software, Microsoft excel, computer
savvy, deductibles.
Contact this candidate