Customer Service High School

Lynette Velez

**** ******** ****** #** *****, New York 10458

347-***-****/ Email: *******@***.***

Qualifications

Excellent interpersonal skills, phone and office etiquette. Strong analytical and organizational skills.

Successful in providing customers/clients with certain request and ensure customer satisfaction.

Type 50 WPM. Bilingual- English/Spanish

Professional Experience:

Allen Health Services Queens, NY

Patient Coordinator Sept 2010 to Sept 2011

• In charge of interpreting calls for Spanish speaking clients

• Compiled and maintained all documents which include patient registration record keeping billing Etc.

• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Transitional Services Queens, NY

Receptionist Oct 2009 to Apr 2010

• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.

• File and maintain records.

• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

• Process and prepare memos, correspondence, travel vouchers, or other documents.

• Receive payment and record receipts for services.

State Farm Insurance Queens, NY

Receptionist/Customer Service Aug 2008 to June 2009

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Refer unresolved customer grievances to designated departments for further investigation.

ADP/Broadridge Brooklyn, NY

Receptionist Aug 2004 to Feb 2008

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

• Transmit information or documents to customers, using computer, mail, or facsimile machine.

• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.

Education:

John Dewey H.S Brooklyn, NY

High School Diploma Awarded 1992 – 1996

Together We Help Inc. Brooklyn, NY

Microsoft Windows 97 - Microsoft Word 97 - Access and Excel.

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