Manager Technical Support

PROFESSIONAL PROFILE

SUMMARY:

Proven track record of delivering mainframe software and infra-structure solutions in a fast paced environment that combines a unique blend of expertise in strategic planning, process development and leadership, along with a broad and in-depth technical knowledge. Self motivated and determined to provide cost effective mainframe and info-structure solutions. Strong team, communication and interpersonal skills necessary to analyze, architect, create, configure, support and manage solutions for successful implementation.

PROFICENCIES and SKILLS:

IBM CICS Transaction Server: Proficient at designing, planning, installation, configuration, testing and support updates of Transaction Server and CICS {V2.3,V3.2},CPSM, DB2(V7.1,V8.0) compatibility(CM) and new function(NFM) mode, MQSeries(V6.0),CICS Transaction Gateway(CTG,V7.0) and product tools on the following platforms:

Languages: OS/390 ASSEMBLER 370, REXX,TSO CLIST,MVS/JCL.

Platforms: Z/OS OS/390, MVS(JES2), UNIX (Solaris, HP-UX), AIX,Windows 95/98/2000/XP, .

Tools: Abendaid/CICS,Xpediter/CICS,Intertest,Mainview/CICS,Omegamon/CICS,ACF2/CICS,SMPE, MVS Utilities,Gentran,GTASSIST,CICS/Messages,CICS/News,IBM’s ShopZ Support/PAC,Microsoft Office Suite (Word, Excel, PowerPoint, Project, Outlook, ),FileAid/DB2,IPCP,CEMT/BATCH,Oracle Access Manager,TMON/CICS,TSO,ISPF,USS,Trillium.

Networks:

VTAM/NCP

TCP/IP

NETVIEW

PROFESSIONAL EXPERIENCE:

Irving,Texas – Sprint,Sprint/Nextel,Embarq,CenturyLink September, 1986 – 2010

Sr. System Programmer

• Provide CICS technical services to internal and external customers, including application development teams.

• Support the mainframe environments with emphasis on CICS and MQ..

• CICS performance analysis, application planning, product maintenance.

• Created CICS exits when applicable.

• Implemented CICS RDO entries for applications.

• Assess the future application needs for CICS.

• Installation, configuration, tuning, and problem determination of the CICS and MQ environment.

• Installed UDB/DB2 V8.0. Assisted in migration of DB2 V8.0 to CM and NFM mode.

• Installed Websphere MQ V 6.0.

• Create and maintain CICS documentation as it pertains to design of CICS applications. TOR/AOR,ROR,MRO/ISC,XCF. Applications flow, and provide continued process improvement in area of responsibility.

• Design and architect the CICS environments with a focus on high availability including creation of detailed technical blueprints.

• Interface with outside vendors for the installation,support and maintenance of program products, resolution of problems and other operational issues.

• Interacts with external and internal customers, business partners, outsourcers, and suppliers on a regular basis.

• Provide technical support for 200+ production and test CICS regions. Provide technical support for 30 MQseries queue managers.

• Provide technical leadership and mentoring

• Available for non-business hours on-call support.

Armco National Supply 1985- 1986

Houston,Texas

Systems Programmer

• Installed and supported CICS V 1.5

• Implemented macro level tables for CICS applications. PPTs,PCTs,FCTs,TCTs,TSTs.

• Performance and tuning of CICS using SIT parameters,CICS stats utility and SMF data.

• Monitor CICS using Omegamon/CICS

• Installed IMS/VS. Implemented macro tables for IMS applications. PSBs,DBDs.

• Created image copy batch jobs for IMS databases.

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Milchem 1980- 1985

Houston,Texas

Computer Operator/Systems Programmer

• Initially started as Computer Operator. Job functions consisted of monitoring master console.

• IPL systems when required.

• Mount tapes when needed.

• Assist in running nightly batch jobs.

• Bus and tag network cables.

• Promoted to Junior level MVS Systems Programmer. My duties consisted of assisting the Senior MVS Programmer.

• Implementing the SMP4 ptf exclude list.

• Assist in implementing SYSGENS for MVS.

• Assist in implementing NCPGENS for VTAM.

• Assist in implementing IOGENS for hardware.

• Created batch jobs with MVS utilities to perform full volume backups and restores.

• Created MVS user catalog aliases and VTOCS.

• Added ACF2 security ids.

EDUCATION:

GED

Training

CICS Internals

CICS Performance and Tuning

CICS Advanced Systems Programming

CICS Migration

CICS Command Level Coding

CICS V3.2 CICSPlex System Manager Administration

CICS Basic Tailoring

CICS Fundamentals

CICS V3.2 Additional System Programmer Topics including SOA and Web Services

z/OS Basics

z/OS VSAM and Access Method Services

Assembler Language Coding

MVS/JCL

MVS/Utilities

MVS Concepts and Facilities

MVS Internals Overview

IPCS Dump Reading

SMPE for z/OS

DB2 UDB Database Administration V8

DB2 z/OS System Administration

Websphere MQ System Administration V6

VTAM Start to Finish

2000 Share Conference

2004 Share Conference

Beginning Unix

Introduction to C++

Achievements

2007 Embarq Outstanding Dedication and Exceptional Teamwork. Mainframe & HR/PACS Move

2006 Embarq Server Migration Outstanding Dedication and Exceptional Teamwork

1993 Information Services for Outstanding Achievement and Continuous Contribution to the Success of Sprint

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