Yolanda Allen
Houston, TX, 77090
*************@*****.***
Objective: Seeking a position that requires a highly motivated, enthusiastic professional experienced in a variety of office environments with may years in the insurance/business field seeking to obtain a position where I can utilize my experience, knowledge, and problem solving skills.
Experience
06/07- Present Coventry Healthcare Inc. Houston, TX
Associate Technical Claims Technician I
Research customer information in response to difficult inquiries but not limited to authorization, payments, denials, coordination of benefits and eligibility
Interpret and process difficult adjustments in accordance with company policies and procedures
Investigate, analyze and resolve outstanding issues to achieve customer satisfaction
05/06-06/07 Conn’s Corporate Office Beaumont, TX
Credit Manager
Answered all escalated inbound calls
Assisted customers with credit inquiries regarding accounts
Worked on 15,30,60,90, and 120 day collection
09/04-04/06 Willstaff Worldwide Tyler, TX
Medical Billing Representative
Medical billing
Insurance verification
Data entry
Education Tyler Junior College Tyler, TX
Medical Billing
Medical Coding
References available upon request