Customer Service Management

Summary

Experienced Event and Meetings Coordinator. Capable of taking initiative and achieving satisfaction by bringing creative and cost efficient ideas and solutions to every project I am involved with. Hardworking and focused on client satisfaction and positive results. Eager for new challenges and willing to travel. I am an accountable, conscientious team player with 15 years experience in the incentive and meeting industry along with product launches, conventions, and operating programs on site. This knowledge puts me in a unique position beneficial to my employer.

Skills

Microsoft Office Suite

Strong Internet navigational skills

Incentive Travel

Destination Management

Meeting Management

Corporate Meetings / Events

Food and Beverage

Event Management

Client Products

Budget Management

Peachtree Accounting Software

Oracle Accounting Software

TRAMS

ADS

Accomplishments

BUSINESS DEVELOPEMENT

- Developed sales reporting database for tracking sales goals and profit margins

- Developed spreadsheets for analysis and determination of ROI

CUSTOMER SERVICE

- Built long-term relationships with customers which resulted in 100% client retention

- Maintained a positive program experience for all venues

- Collaborate with (teams, departments and clients) to ensure the delivery of efficient, high-quality service

- Consistent recognition by management for providing superior customer service

- Customer first mentality

BUDGETING

- Audited final hotel and DMC invoices resulting in 10% savings for clients and USMotivation

- Realized cost savings on foreign exchange rates by making informed decisions based economic trends

SUPERVISION

- Six account receivable clerks

- Two billing specialists

FINANCIAL

- Vendor account management to ensure best possible product pricing

- Increased profit margins for USMotivation by reducing costs

- Rewarded for implementing cost cutting measures that improved USMotivation’s bottom line

- Saved USMotivation $10,000 on import duties/taxes and always conscious of VAT expenses.

Experience

FREELANCE TRAVEL DIRECTOR

April 2008 – April 2012

Marietta, GA

Event planning, time management. Excellent interpersonal skills, problem-solving and multitasking. Cooperative and dedicated team player.

ACCOUNT COORDINATOR

January 2002 – June 2002 (6 months)

USMotivation – Atlanta, GA

Experience in client products, database management and various participant mailings.

Provide assistance to Account Managers with accounting on site.

TRAVEL DIRECTOR

August 1997 – June 2002 (4 years 11 months)

USMotivation – Atlanta, GA

Assistant Travel Director on numerous programs and Lead on several meeting programs.

As Lead Travel Director, was responsible for Room Reconciliation, Hospitality Desk, Food & Beverage, and Meetings.

BILLING SPECIALIST

January 2000 to April 2008

USMotivation – Atlanta, GA

Responsible for final accounting on groups of Fortune 500 companies.

Audits of final hotel bills and other expenses resulting in reduction of overall client expenditures.

Input knowledge / experience to develop sales driven database.

Develop charts to determine the ROI and for analysis by the client, sales and purchasing departments.

ACCOUNTING SUPERVISOR

January 1995 – April 2000 (5 years 4 months)

USTravel – Houston, TX

Supervisor of accounts receivable, payable and bank reconciliations.

EDUCATION and CERTIFICATE

Kennesaw State University

Continuing Education

Meeting and Event Management Certificate Program

February 2011 – April 2011

Successfully completed the Meeting and Event Management Certificate Program.

Kennesaw State University

Bachelor, Economics and Finance

Course work Communication and Marketing

COMMUNITY INVOLVEMENT

American Cancer Society – Relay for Life

KaBoom – Victory Park playground build-out

Victory Park Neighborhood Watch

Marietta Historical Architecture Consultant

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