Customer Service Insurance Agent

TONYA L. SMITH

Home: 240-***-****

OBJECTIVE

To obtain a position that will enable me to utilize my computer and general administrative skills.

EDUCATION

Diploma

Center for Employment Training, 1996, Certificate in Automated Office Skills

Certificate of Attendance for Microsoft Excel and Advance Excel (Fred Pryor Seminars), 2008

Certificate of Attendance for Mistake-free Grammar & Proofreading (Fred Pryor Seminars), 2008

WORK EXPERIENCE

INDEPENDENT INSURANCE AGENT 09/2004- 09/2009

JR. Receptionist

Answer and direct all incoming calls, schedule conference rooms, e-mail, and fax, send out morning attendance and prepare mail to go to our Capital Hill office. Prepare monthly invoices checks and credit card invoices to be mailed out to customers for Trusted Choice.

AMERICA CATALOG INC 05/2003-07/2004

Customer Service Rep.

Answer all incoming phone calls; distribute messages to appropriate persons, faxing, input customers’ mail in orders and phone in orders into computer.

CORPORATE CONCIERGE 02/1997-12/2002

Administrative Asst. /Receptionist

Answer all incoming phone calls, distribute messages to appropriate persons, file, and faxed. Planned activities for the staff of Washington Hospital Centers.

WOODLAND JOB CORP 04/1993-01/1997

Residential Advisor

Monitored dorms, file, typed, answered phones, made travel arrangements for students and planned activities.

ILLIF NURSING AND REHABILITATION 06/1990-01/1993

Activities Assistants

Planned activities for disabled children, monitored life support machines, provided hand stimulation to the children’s hands, arms, and legs provided audio stimulation.

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