Customer Service Insurance
Resume:
Kathleen Martin ** Darwin Dr.
Jonesboro, GA *****
*************@*****.***
OBJECTIVE: To acquire a part-time position that is challenging and exciting where using my wide range of many years of strong customer service skills and personality, I will be able to advance in the corporation.
COMPUTER SKILLS: Proficient in Microsoft Office Suite, Outlook, BaseMed, 10-Key Entry Alpha/Numeric, Medic/Tiger and SMS. I also have Desktop Publishing and some Graphic Experience.
ACCOMPLISHMENTS:
Owner of a small business and Motivational Seminars
Member of Toastmasters- Motivational Speaking Seminars
Currently enrolled in Psychology BS Program
WORK HISTORY:
MJM 1 Enterprise Owner 4/99- current
• Implementing ideas for my clients and making their visions come true, Doing 1 million dollar proposals, helping my clients create an ambiance with a virtual secretary, Life coaching to help them meet their vision.
Billing & Collection Specialist
Children’s Center for Digestive HealthCare -GI Specialists, Atlanta, GA: 11/01- 2/12
• Serve as a liaison between client and insurance company.
• Negotiate claims to insure timely payment.
• Format written correspondence.
• Collect past due balances from patients and arrange payment agreements.
• Proven Collection track record
• Positive Attitude in assisting patients having a financial difficulties
• Strong Resolution tactics
• Appeal process that works Extraordinary Customer Service
• Precerts for Procedures experience
• Also working in the GI Endo Suite as a front desk Rep
Front Office Assistant
Perimeter Family Medicine, Atlanta, GA: 09/00-10/01
Urban Family Practice, Marietta, GA: 5/99-8/00
Northlake Medical Associates, Atlanta, GA: 1/98-12/98
Prenatal Associates, Atlanta, GA: 3/97-12/97
• Acquired insurance information from patients for verification.
• Directed phone calls to the appropriate people and scheduled appointments on over 30 line switchboards, collected co-pays and other pertinent information from the patients.
• Also trained and mentored new hires with energetic and positive influence.
Contact this candidate