Monday Ehighalua | | |

| |*** N. Cedar Street #** |

| |Inglewood, CA |

| |90302-2088 |

| |310-***-**** |

| |310-***-**** |

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|OBJECTIVE: |Seeking Service Manager Position... |

|QUALIFICATIONS: | |

| |Over 10 years management experience. |

| |Established automotive service manager and |

| |experiences ASE certified automotive technician. |

| |Successfully managed high volume automobile repair|

| |facilities, including work flow and scheduling |

| |inventory, quality assurance, customer relations |

| |and human resource development (e.g. technical |

| |adviser, problem-solving, training, and one-on-one|

| |counseling.) Knowledgeable in all aspects of |

| |automotive engineering and management, including |

| |engine computer diagnostic repairs services, brake|

| |ABS system repairs, transmission services, and |

| |repairs, manual clutch repairs and replacement, |

| |and all related and general repairs and services. |

| |Detail oriented and organized; able to handle |

| |tight deadlines and high-pressure situations. |

| |Strong troubleshooting abilities; to identify |

| |problems and implement effective solutions. |

| |Excellent oral, written, communication, and |

| |interpersonal skills; relate well with people at |

| |all levels and from diverse backgrounds. |

| |Self-Motivated... Reliable... Diplomatic... and |

| |Conscientious. |

| |Tutored students in the automotive department at |

| |Los Angeles Trade Technical College. |

|EDUCATION: | |

|California State University Long Beach |Long Beach |

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|MA Degree | |

|California State University Los Angeles |Los Angeles |

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|BA Degree | |

|Los Angeles Trade Technical College |Los Angeles |

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|AS Degree | |

|Certificate of Automotive Service, Los Angeles | |

|Trade Tech. | |

|Certificate of Completion/A.S., Los Angeles | |

|Trade Tech. | |

|Certificate of Professionalism, J.C. Penney | |

|Certificate of Specialized Training, Montgomery | |

|Ward | |

|CREDENTIAL | |

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|Teaching Credential in Auto Mechanics. | |

|HONORS AND ACTIVITIES | |

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|Certificate of Honor and Appreciation -- YWCA | |

|Member of Epsilon Pi Tau (International Honorary| |

|Society for Professions in Technology) 1994 | |

|EMPLOYMENT: | |

|06/08 to 08/12 |Automotive Service Manager /Sales, Just |

| |tires/Goodyear Company |

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| |Supervise technicians, answer technical repair |

| |questions, and attend to customers need. Develop |

| |staff weekly schedules, delegate tasks, and one-one|

| |counseling. Open automotive repair shop for |

| |business. Manage and attend to customers' |

| |day-by-day needs. Delegate tasks, scheduling and |

| |control inventory. Selling tires, ordering parts |

| |for repairs and test drive after repairs are |

| |completed. Train other managers, and technicians to|

| |meet management needs. I hire and interview new |

| |employees. Perform other duties as assigned by the|

| |management. I was named the Service Manager of the |

| |month few months ago, and my picture was displayed |

| |on the show room wall until the closure of the |

| |store. |

|8/91-8/98 |Automotive Service Manager, Pep Boys Co., Los |

| |Angeles |

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| |Supervise technicians, answer technical repair |

| |questions, and attend to customers needs, develop |

| |staff weekly schedules, perform repairs on cars, |

| |trucks, and general duties in order to increase the|

| |productivity of the company. Consistently received|

| |excellent evaluations. |

|8/84-6/90 |Automotive Technician / Service Manager, Montgomery|

| |Ward Co., Los Angeles |

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| |Attended to customers' day-to-day needs, delegate |

| |tasks, and one - on - one counseling, prepared |

| |weekly schedule and supervised workers. Performed |

| |repairs on cars and light trucks, (e.g.) brakes, |

| |tune-ups, A/C service, engine repairs, differential|

| |repairs and transmission repairs. Train managers |

| |and technicians to meet management needs. Attend |

| |management meetings to evaluate company's progress |

| |and find solutions to workers need. I interview |

| |and hire new employees. Perform other duties as |

| |assigned by the management. |

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|REFERENCES | |

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|Provided upon request.| |

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