Shirley J. LoPresti

***** ******* **

Sterling VA 20165

908-***-**** – cell

703-***-**** - home

a6flee@r.postjobfree.com

Highly motivated, well-organized individual interested in obtaining a challenging position with continued personal growth and professional development. Possess excellent customer relations’ skills, has been educated as an expert user in the SAP R3 systems, is comfortable working in a fast paced diverse environment, and enjoys being a team player. As a detail oriented self-starter, exhibits strong written and oral communication skills would be an asset to any company. Received “Employee of the Year in 2006”

SKILLS:

1 SAP R3

2 World Wide Web

3 Microsoft Office

4 Lotus Notes

5 Access

6 Excel

7 PowerPoint

8 North American Imports System (NAIS)

9 MSDS Web

10 Rumba

11 Problem resolution

12 FileMaker Pro

13 Microsoft Word

14 Work Order Forms

15 Technical Support/system hook-up/customer support

16 Upgrading of system – upgrading of programs

17 Outstanding phone skills

18 ASI Secure

19 AIM

20 UPS Machine

Education - College Preparatory 1974

EXPERIENCE:

LOWES – Sterling, VA 11/2009 - present

Customer Service

UNITED HEALTHCARE – Reston, VA 6/2007 – 6/2008

1 Handled all customer service for 350 key accounts

2 Handled all calls, email, faxes and web orders

3 Entered orders into the system

4 Did billing and credits for all accounts

5 Client fulfillment and follow up of shipments

6 Worked with design team to create all new literature with correspondence with business unit (Optum Division)

7 Maintained and kept all customer files up to date

8 Worked with vendors to prioritize orders and shipment dates

EGROUP - Herndon, VA 2/2005 – 6/2007

1 Customer Service/Web stores - Managed 14 web stores

2 Order taking via Web, fax, phone, emails

3 order fulfillment - entry, pick ,pack and ship

4 Estimate delivery costs

5 Tracking shipments

6 Special deliveries

7 Returns

8 Inventory management

9 Billing

10 Credits

11 Organize and maintain all files for web stores

12 Special fulfillment projects

13 Conventions - Product promotion

Tandberg – Customer Service – Reston, VA - temporary position - call center 11/04 - 02/05

BioPay – Technical Support – Herndon, VA -temporary position - call center 03/04 - 07/04

New Jersey State Police – 911 Dispatcher - Trenton, NJ 11/03 - 01/04

BASF Corporation - Foreign Trade Specialist/Expert User 08/99 - 11/03

• Provide daily support to BASF business groups by communicating status of imported shipments

• Responsible for providing all necessary documentation to customs broker in a timely fashion

• Communicate daily with customs broker about priority and status of shipments, interacting daily with carrier to ensure timely delivery.

• Interact with 3rd party providers (Trucking Co. / Warehouse)

• Maintain and update import logistics database and provide backup support for other import logistic representatives

• Maintain files in compliance with BASF and US Customs requirements

• Work with other BASF departments to resolve compliance issues and support management during conversion

legacy system to SAP R/3

• Trained new employees using SAP/R3 system

• Key Designer for “Hot Air Shipments” processes from Germany to USA

, and handles all customer service business and orders on CRT

References Furnished Upon Request

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