Siebel Consultant, Project manager

Profile:

• *.* years of Overall IT experience encompassing a wide range of skill set, roles and industry verticals.

• 4.7 years of extensive Siebel Configuration, eScript, Workflow, EAI experience with analysis, design, development, customization and implementation of CRM Sie-bel 7.5, Siebel 7.7, Siebel 7.8, Siebel 8.0, Siebel 8.1.1.

• Currently working as Module Lead of ADCCI Public Sector Implementation De-velopment Project for Sierra Atlantic, Hyderabad, India and mainly working on Workflow, eScript and Integration requirement.

• Good understanding of Siebel Public Sector, Siebel Sales, Service, Call Center, Partner Portal and Partner Manager modules.

• 4 months onsite at Abu Dhabi (U.A.E.) experience.

• End to End development experience using SDLC for two project, Solution de-signing, Analysis of issue in application faced by user, real time support to user, proposing possible solution for ongoing issue and any new issue identified by tech-nical team.

• Experience of Siebel Public Sector end to end Implementation. Worked for ADCCI (Abu Dhabi Chamber of Commerce) project.

• Siebel 8.0 Certified Consultant.

• IT Specialist Level 1 Accreditation from IBM.

• Attended EAI Training from Oracle.

• Attended Siebel Customer Order Management Training from Oracle.

• Attended Web Sphere MQ Series training from IBM.

• Attended Project Management training from Sierra Atlantic.

• Attended Haley Authority v5 training from Sierra Atlantic.

• Very good understanding of EAI, Workflows, Configuration, eScripting, Assignment Manager, Integration from B2B, E2Open, Teleologic, AODE, MQ Series.

• Good communication skills, interpersonal skills, self-motivated, quick learner, team player.

• Two years of development Experience in Visual Basic, XML, Perl, SQL, Oracle.

Skill Set

CRM Packages : Siebel 7.5/7.7/7.8/8.0/8.1.1

Siebel Functional : Siebel Public Sector, Siebel Sales, Call Center, Siebel Partner

Portal, Partner Manager.

Siebel Technical : Configuration, eScripting, Workflows, EAI, Web

Service, Assignment Manager..

Languages : Perl, XML, VB, VBA, Siebel VB, eScripting and SQL.

Middleware : WebSphere Message Queues

RDBMS : MS-SQL Server, Oracle 9i, IBM DB2

Operating System : Windows NT/2000, AIX, DOS

Education

Bachelor of Science (B.Sc.) - 1998, University of Allahabad, U.P., India.

Master of Computer Applications (M.C.A.) - 2004, Madurai Kamaraj Universi-ty, Madurai, TamilNadu, India.

Professional Experience

March, 2010 – Till date, Senior Software Engineer, Sierra Atlantic, Hyde-rabad, India

Client : ADCCI (Abu Dhabi Chamber of Commerce)

Project : ADCCI Acrefence Siebel

Role(s) : Module Lead (Integration, Configuration)

Technologies used : Siebel Public Sector 8.1.0, Oracle 11g.

Description : ADCCI Siebel Public Sector implementation is first Public Sector Implementation project received by Sierra Atlantic and I was part of it to implement Integration requirement. Client is Chamber of Commerce of Abu Dhabi government. I worked at onsite in Abu Dhabi for 4 months. ADCCI want to replace its existing application with Siebel and want to use Siebel public sector for Case Management, Event Management, Dispute Management, Account Management and for Suggestions and Complaint. This Application is in English and Arabic Language and it uses Siebel eServices also.

Responsibilities:

• Read and Implement the requirement and solution from the Business Requirement

Document, Functional Design Document and Solution Archi

tecture document

• Integration Module Lead . Leading Integration team of 3 members.

• Complete responsibility of Development using Web Services, Data Fed -

eration Model, EBC, VBC, Workflows. Unit testing and End to End test

ing of each Integration touch point, deployment and System Integration

Testing.

• Initiating the status call with team member and providing the

status to Project Lead and Manager on day to day basis. Attending

the Call with Client on weekly basis and resolving the issue raised

by Client.

June 2008 – March 2010, Package Solution Consultant, IBM India Pvt Ltd, Noida, India

Client : IBM US

Project : SDF Level3 Production Support

Role(s) : SDF Level3 Production Support Specialist

Technologies used : Siebel Call center 7.5.2, Siebel Partner Portal 7.8, Siebel Partner Manager 7.8, IBM DB2

Description : Siebel Development Factory (SDF) is the main architecture team for IBM’s internal Siebel implementation that is being used by 100,000+ IBM employees worldwide. SDF provides IBM Corporation with an integrated, world wide CRM solution spanning multiple IBM business units. The SDF Development Project undertakes Maintenance and Enhancements of existing releases. New requirements are met through enhancing current capabilities of the application through a newer release. The scope of this project includes production support of various issues faced by users, identify break in functionality and provide proposed solution of ongoing or new identified issue in application.

Responsibilities:

• Analysis of issues in application faced by user, Real time support to user.

• Proposing possible solution for ongoing issue and any new issue faced by user.

• Developing new assets to reduce manual task and implementing new functionality to enhance productivity of resources.

• Root cause analysis of defects in each phase.

• Testing of proposed solution.

• Inducting new team members to the project and making them comfortable to all technical implementation and process.

• Presenting Detail Design Documents during internal Level 3

preparation of new release.

April 06 – June 08, Software Engineer, Birlasoft (India) Ltd, Noida, India

Client : GE Energy

Project : GE Commercial Management System

Role(s) : Developer

Technologies used : Siebel Tools 7.7, Configuration, eScripting, Business Services

Browser & Server Side Scripting, Workflows

Description : CMS is a CRM (Customer Relationship Management) application developed in Siebel helping GE to serve its customers better by anticipating customers’ requirements and understanding their needs. CMS is playing a vital role in increasing GE Business world wide. Core objective is to enhance Sales module vanilla functionality with Lead/Opportunity/Quote/Order generation functionality.

Responsibilities

• Technical Feasibility Analysis.

• Customizing & creating new Business Components.

• Customizing & creating new relationship if required.

• Extending the Base Table Columns as required.

• Developed, validated and tested Business Services, Workflows.

• Continued support for production issues as L3 production support specialist.

• Implemented several change requests to customize functionality in Siebel Sales.

October 05 – March 06, Software Developer, Thomson Digital, Noida, India

Client : Thomson Digital

Project : TEES

Role(s) : Programmer

Technologies used : Visual Basic, VBA, XML, Perl

Description : The Project involved incorporating the Copy Editing and File Structuring department automation process into the existing TEES Application so that the process file structuring of that department can be automated as it is done manually. File Structuring is process of structuring a word or text file send by author of any Journal into the given format which is necessary for that particular Journal like heading format and size, hyperlink color and size, paragraph color, size and font size and header and footer information. Copy editing department checks the structured file for final printing, so this tool automate their job. This project is developed using VB, VBA, XML and Perl.

Responsibilities

• Requirement Analysis, Technical & Functional Feasibility Analysis.

• Design, Writing Script, creating ActiveX, Writing Perl Script

• Converting doc files into XML file to upload on URL for online publication.

• Fine tuning TEES existing application functionality

• Unit Testing, Functional Testing, Identification of defects, Defect & Post

implementation issue Resolution.

• Mentoring new joinee in Project.

•

October 04 – October 05, Software Engineer, Mahamedha Prakashan Pvt. Ltd., Noida, India

Client : Dainik Mahamedha

Project : News Wrap

Role(s) : Programmer

Technologies used : Visual basic on Windows 2000, Oracle 9i database, Sql Server 2000.

Description : NewsWrap is the most versatile Editorial Management application available. NewsWrap simplifies the task of managing content coming from disparate sources, editing it with pre-defined rights and finally publishing it. It also helps in repur-posing content and sending the output to a variety of media platforms. Archival Module is used to maintain the library of daily news, which has been published in news paper or other important news, as well as photo. Wire Module Pulls stories from different news Agencies like UNI, PTI, BHASHA, VARTA and automatic display at, corresponding desk

Responsibilities

• Analyzed technical requirements during the design phase of project and de-signed/developed Forms and user interface configuration.

• Responsible for ensuring the most efficient implementation for the functional logic and adaptation of code design standards.

• Responsible for fixing issues raised by user.

• Performance monitoring of application, SQL queries and database.

Employment History:

Company Name Designation Start date – End date

Sierra Atlantic Senior Software Engineer 29/03/2010 – Till Date

IBM India Pvt. Ltd. System Engineer 25/06/2008 – 26/03/10

Birlasoft India Ltd. Software Engineer Apr 2006 – Jun 2008

THOMSON DIGITAL Programmer Oct 2005 – March 2006

Mahamedha Prakashan Ltd. Software Engineer Oct 2004 – Oct 2005

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