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Customer Service Manager

Location:
Bakersfield, CA, 93307
Salary:
35,000 to 50,000 yearly
Posted:
January 10, 2012

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Resume:

MICHAEL HANCOCK

*** ***** **** ***#**, Bakersfield California 93307

Cell# 661-***-**** -Home# 661-***-**** a5e22b@r.postjobfree.com

Summary

Skilled Manager/Supervisor with over 10 years experience in management. My skilled areas of expertise are over 15 years experience operating forklift in warehousing and distribution enviroments. Action oriented with strong ability to communicate effectively.

Highlights

* Excellent communication Skills

* Fast Learner

* Organizational Skills

* Production procedures

* Forklift Operation

* Hard Working and Self Motivated

* Knowledge of safe Warehouse Practices

* Multi-Tasker

* Managing Large Crews

* Quality Control

* Dependable Independent Worker

* Customer Service Skills

* Bilingual English/Spanish

* Inventory Control Practices

* Warehouse Management

* Shipping Clerk

* Inventory Control

Accomplishments

Properly used warehouse equipment and tools to increase employee productivity, efficiently and safely. Trained all employees of proper opearation of equipment and help bring down damage costs and repairs to equipment.

Experience

Department Manager

March 2010 to November 2011

Lowe’s - Bakersfield, CA.

* Operation of propane lift to load customers

* Customer Service

* Recommeneded merchandise based on customer needs

* Weekly Cycle Counts of Merchandise in stoc* Weekly Pricing Audits

* Over looked 8 employees in department

* Demonstrated use and care of Merchandise

* Inventory

Replenishment Associate

August 2009 to February 2010

JcPenney - Bakersfield, CA

* Un-loading of inbound freight

* Use LRT scan gun

* Distributing freight to sales floor by department

* Assisting sales floor

* Stocking remaining stock to assigned stock rooms

Senior Operations Team Leader

September 2001 to October 2008

Ikea Wholesale - Lebec, CA.

* Over Looked 120 employees and 7 supervisors

* Ives forklift instructor

* Maintained safe work enviroment for employees

* Weekly safety updates

* Developed and rolled out new policies

* Mentored new employees

* Coaching of staff on productivity and ways to better themselves

* Implemented innovative to keep employee loyalty and turnover Rate

* Operation of all equipment in warehouse

* Shipping Clerk

* Inventory Control

Shipping & Receiving Foreman

September 1996 to September 2001

Grimmway Farms - Lamont, CA,

* Labeled inbound receivings

* Loaded out-bound trucks to stores

* Inventory Control

* Repacking of old Produce

* Operated electric Forklift and pallet jack

* Forklift Trainer

* Pulling and staging Product for LA markets

* Over Looked 20 plus employees on shift

* Shipping Clerk

Education

Arvin High School , 1993

Arvin , CA , United States

Math , Reading , Writing and Economics/Government

High School Diploma



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