Business Continuity Professional

Professional Profile

 High-performing professional with diverse business-to-consumer and business-to-business production with both tangible and intangible products and services.

 Innovative, imaginative strategic thinker and effective extroverted team leader.

 Highly flexible and adaptive achiever, able to multi-task and succeed in a fast-paced environment.

 Intensely motivated self-starter and goal-driven leader who is adept at motivating others.

 Visionary and global intellectual who is degreed in management and proficient at training, developing, counseling and coaching team members and clients.

 Computer skilled in MS Windows, MS Office, Internet, Multimedia, and BCP Software.

 Global business traveler having performed successfully in Europe, Middle East and the Americas.

Professional Experience History

Sales Support Mgr, BCP/ DR Consulting • Evergreen Data Continuity, 321-***-****, June 2003 – Sept. 2008

 Highly experienced BCP/DR consulting and training professional with experience working with all levels of an organization including C-Level Management, IT professionals and Business Process Owners.

 Familiarity with multiple planning process developers including EMC, SunGard/Strohl, Evergreen/Mitigator and IBM.

 Business Continuity Strategies and Processes: Defined corporate infrastructure and defined the component dependencies of Business units and Processes upon their required applications, assets and technologies. Determined RTO's based on user perceived objectives as well as Financial and Operational/Intangible analyses.

 Resilient Enterprise Services: Defined and documented recovery strategies to provide recoverability based on Recovery Objectives. Directed the development of recovery team plans and procedures to implement organizational and functional resiliency on a corporate basis.

 Business Continuity Management: Organized teams based on regulatory and operational requirements for business continuity and financial impacts assessments.

 Regulatory Compliance: Built recovery and continuity plans in compliance with FEMA COOP requirements, Banking Commission regulations (FFIEC etc.), Sarbanes Oxley, HIPAA among others.

 Information Risk Management: Performed organizational, business processes, and application assessments to measure the vulnerabilities of business processes to outages of operations, and to define actions to mitigate impacts and reduce risk.

 Enabling Technologies: Assisted technology organizations in defining asset, network, and infrastructure requirements to implement the appropriate technologies to maintain their required level of operational performance. Defined Service Level Agreements for user organizations to enable the operations functions to maintain the required systems RTO and RPO metrics.

 Strategy Development and Communication: Developed Recovery Strategies to implement data center recovery based on the technical asset inventory to replicate the operations of the current environment at an alternate processing facility, based on the needs to fulfill the user organization's business RTO requirements.

 Team Leadership and Orchestration: Managed dozens of sales reps and consultants in my professional career. I have managed scheduling, hiring, performance reviews and developmental training. Having given presentations in front of audiences of 1 to 15,000 attendees, I have a comfortable grasp of public speaking. I have also lead teams as a project manager in consulting engagements.

 Business/Technical Value Proposition Development: Developed Business Impact Assessments to measure the financial and operational impacts of the organizations and the corporation as a whole. Defined the individual outage costs, and measured the recovery strategy cost justification against the RPO cost to business unit / application usage.

 Disaster Recovery and Crisis Management: Developed a corporate program to manage and maintain the initial responses to untoward incidents and perform damage assessments, team mobilization, notification and problem resolution commensurate with the event level and operational impacts.

 Tradeshow Management: Developed a comprehensive tradeshow and exposition program including selection of booth space, booth concept & design, literature distribution, hospitality suites and software methodology demonstration presentations.

 Marketing Management: Developed the marketing literature, advertising media, managed the art-work for multiple publication advertising layout specifications, and their publication schedules, to coincide with their promotional campaigns. Managed web-site layout and copy maintenance.

 Webinar Training and Presales Presentations: Developed an in-depth program for remote BC/DR training, software training and on-going user support training as well as utilize remote learning concepts to enhance customer viability both pre- and post-sale.

 Onsite Software and BCP/DR Training: Developed an in-depth program for on-site Mitigator Software and BC/DR training. Performed numerous BCP start-up and implementation engagements as well as complete end-to-end BCP/DR programs.

Financial Services Representative • MetLife Financial Services, 407-***-****, 2001 – 2003

 Series 6 and 63 Financial Industry Regulatory Authority (previously known as the NASD) licensed broker.

 Health, Life and Variable annuities (Florida Department of Insurance) licensed agent.

 Developed customer needs-assessments and enhanced customer retention by visiting and consulting with existing clients at their site; delivered high-impact sales presentations.

 Identified new sales opportunities through cold-calls, referrals and qualified leads.

 Deployed a consultative selling approach and relationship marketing to close sales and exceed monthly production objectives.

 Produced strategies for recurring sales while maintaining existing customer base and high levels of client satisfaction.

Marketing and Sales Manager • Decision Support Systems, Inc., 407-***-****, 1994 - 2001

 Developed customer needs-assessments and enhanced customer retention by visiting and consulting with existing clients at their site; delivered high-impact sales presentations.

 Identified new sales opportunities through cold-calls, referrals and qualified leads.

 Recruited, trained and developed sales representatives in various products and successful sales techniques.

 Prepared marketing literature, advertising copy, Power Point presentations, and promotional materials.

 Participated in trade shows, seminars and professional group presentations of multiple products, specifically end-user software and consultation services.

 Deployed a consultative selling approach and relationship marketing to close sales and exceed monthly production objectives.

 Produced strategies for recurring sales while maintaining existing customer base and high levels of client satisfaction.

 Supported up to 15 team members in achieving production goals as a marketing and sales manager.

 Hired, trained and evaluated employees.

 Played instrumental role in increasing revenue by consistently meeting daily deadlines and requirements.

 Motivated sales force to exceed monthly production goals.

 Assumed significant role in piloting new processes that led to the successful implementation of multiple system improvements.

 Led regular meetings for on-going product and sales training.

Education

 Master of Science Candidate, Emergency Management • University of Richmond, Richmond, VA, 2011

 Bachelor of Arts in Business Administration, Management • Stetson University, DeLand, FL, 1997

 Emergency Management Institute – FEMA National Incident Management System (NIMS), 2009

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