Experienced Customer Service, Sales, Manager

Lauren V. Smith ***** W Dartmoor Dr. Grayslake, IL 60030 559-***-**** *******@*****.***

I am a dynamic self-starter, with extensive experience in customer service, cash handling and various retail operations. I am a dependable, punctual and mature individual. I enjoy working with people and embrace a team philosophy where every individual is a contributing part of the success of the operation. I take pride in my work and the work of my team. I am very outgoing and creative in all aspects of my life. I am seeking a dynamic, forward-minded company that will allow me to make a contribution to their future success.

Professional Experience

Head Cashier for Ulta Beauty Deerfield, IL

12/2011 to present

Ulta is the premier female cosmetic salon at retail today. My position involves providing excellent customer service and product knowledge to assist in meeting and exceeding the needs of every guest. In addition, attempt to “up sell” a guest during the sales process to include additional products that fit their needs and increase final transaction. Oversee that all cashiers are providing a wonderful guest experience by encouraging plus one service, suggestive selling and a team atmosphere. Complete guest returns and exchanges. Set up product and new merchandising displays, update existing displays when needed and help with load. Complete hourly sales readings to ensure goals are on track.

Cashier for Ulta Beauty Deerfield, IL

9/2011 to 12/2011

My position involved using product knowledge and exceptional customer service to help guests find everything they needed. I also learned how to set up product displays and merchandise product in-store. Was promoted to head cashier after a few months.

Produce Clerk for Mariano’s Fresh Market Vernon Hills, IL

4/2011 to 9/2011

My position was to provide excellent customer service to all guests and make sure all questions were answered regarding the various products we carried. In addition, I was responsible for keeping up with production, stocking the salad bar and keeping the production room clean and organized and help with minimizing shrink.

Operations Manager for Naps (MWR/QOL) NAS Lemoore, CA

11/2005 to 6/2008

My position entailed providing and ensuring exceptional customer service in all facilities. Manage and train all existing staff; hire and train new staff. Create weekly employee schedule. Create and carry out goals for staff and facilities. Order supplies for restaurant and bars and keep control of inventory. Maintain cost of goods and financial stability. Ensure all paperwork is finished and up to date. Set up and manage catering functions. Responsible for cash handling and a cash bank.

Coffee Shop Lead (MWR/QOL) NAS Lemoore, CA

10/2004 to 11/2005

Provide exceptional customer service to all guests. Make coffee etc. for all guests. Order supplies needed and keep inventory. Responsible for working shifts independently. Responsible for cash bank and cash handling. Ensure all paperwork is current and done at end of shift. Was promoted to Operations Manager.

Teacher Aid for SEDOL (Special Education District of Lake County) Gages Lake, IL

11/2000 to 7/2003

Work with children on school days. Supervise children during school hours. Make lesson plans for school year and teach lessons to children. Have meetings with parents throughout the school year to discuss progress of their child. Average class size was 10 to 15 children with an average age of 3 to 6 years old. Most children had mild to moderate special needs, some had extreme.

Education

Kaplan University, AZ

Took classes’ online working towards achieving my goal of a Bachelors of Science in Management.

College of Lake County Grayslake, IL

Completed various general education courses leading to a Liberal Arts degree.

Warren Township High School Gurnee, IL

Awarded diploma of completion in June of 2000. Extracurricular included track and cross-country teams as well as various art classes and art shows.

Skills

Customer service, verbal and written communications, telephone etiquette, interpersonal communications, sales, problem solving, cash handling, money management, teamwork, star service, sanitation and Nuvall training, Micros system, Microsoft office, ESAMS training KRONOS and Aloha systems.

References

Joseph P. Blaz VP of Sales, ED Brands 847-***-****

Sandra Callahan SEDOL Grayslake, IL 847-***-****

Lisa Fulton QOL Lemoore, CA 559-***-****

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