IT Director, Senior Project/Program Management

SENIOR PROJECT MANAGER / IT DIRECTOR

Methodology and Lifecycle Development - Workflow Automation - Closed Loop Processing

Profile Overview

Seasoned IT professional with an impressive 15-year track record of diligence demonstrating IT sophistication, well-rounded industry knowledge, management skills, leadership, and expertise in directing IT initiatives towards corporate goals and significant organizational improvement. Handled various positions such as Director Level Consultant / Senior Technical Architect with extensive experience in OSS, Network Planning, and Inventory Management disciplines.

Major Accomplishments include:

- NWP -Network Planning Project; Transformation effort applying process, training, and COTS (Configurable of the Shelf) implementation to introduce Planning capabilities into a large-scale telecom.

- ROSP-Reinventing Outside Plant; strategic effort assessing multiple organizations in order to gather requirements and create a conceptual design for Workflow Automation and an Enterprise Portal.

- AMC -Architecture, Model, and Configurations; provisioning guidelines comprised of Q&A session for engineering wire-line and an Authoring Tool based on company deployment standards.

- BTD /IR -Building Development Tool and Inventory Reporting; Invented a Marketing and Sales application that provided spare product capacity by region or customer.

- Assessed the entire OSS suite for a single organization while confirming disciplines against business drivers and industry standards, which resulted to strategic roadmap that facilitated the direct IT to meet business needs.

Areas of Expertise

IT Governance Marketing & Sales Coordination Network Planning & Construction

Healthcare & Telecommunications Enterprise Resource Planning Deployment Standards

As-is / To be Process Analysis Budget Approvals and Alarms Order Management / Provisioning

Business Case Development Inventory Management Network Operations

Technical Skills

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Project Management

- Statement of Work Development, Transformation Program Management, Risk Mitigation, Issue Resolution and Escalation, Estimating and Financial Tracking, Release Planning and Change Control

Application

- Requirements Gathering, Functional and Detailed Design, Configuration and Custom Development, Testing (Component, Assembly, Integration, System, Regression, and Operation Readiness), Deployment and Training

Technology

- Solution Architecture, Batch/ETL Architecture, Oracle Database, Unix Administration, Korn & Bourne Shell Scripting, C, Pascal, SQL, PL / SQL, Microsoft Access, Microsoft Project, Project Workbench.

OSS Assessment & Network Inventory integration

- VPI OnePlan, MetaSolv, LFACS, TIRKS, Custom (SWITCHDLE, ARES, OPTI, PIB, EIU, FTTM, SAVi, RCBM, ASPEN, CAPT, PWS, JETS, CPS, NECTAS, OSPCM, & others.)

Professional Experience

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Accenture, Senior Manager (Through Diversiti / Chandler Macleod Contracting Services)

Network Planning Project

(Telstra- Melbourne, Australia)

Apr 2006-Sep 2008

- Functioned as project manager responsible for ensuring the success of the (NWP) project for Telstra, a leading telecommunications and information Services Company that offers a full range of services in all telecommunications markets throughout Australia and providing more than 9.86 million Australian fixed line and more than 8.9 million mobile services. The NWP project was a complete end-to-end planning program including Systems Integration, Process Engineering, and Change Management.

- Spearheaded the implementation of VPIsystems OnePlan suite of planning modules and the integration into Teltra’s environment in order to significantly reduce Teltra’s existing IT portfolio complexity. Provided strategic direction to a project team and singlehandedly managed the planning, oversight, and execution of the Network Planning Project, as well as the administration of support from various vendors.

Key Accomplishments:

- Key person in the proposal response and served as the only member to continue with the implementation of the project.

- Proficiently led multiple on-schedule releases into a complex environment, complicated by competing priorities and limited resource availability (all within the planned budget of the project).

- Played a major role in one of the two communications projects and achieved the CMMI recognition for Asia/Pac region.

- Successfully guided the team in defining and fulfilling additional activities by providing application, operations, business, and maintenance support.

- Achieved 100 percent of all performance indicators as part of the annual review process.

Experienced Manager, Fathom / Cognizant Technology Solutions

StatusPro GUI Migration Nov 2005-Mar 2006

(MCI/ Verizon- Washington, DC)

- Project managed the StatusPro GUI Migrationo; led the migration and enhancement of the current Status Pro GUI operational capabilities to the Enterprise Reporting Architecture strategic solution that was implemented.

- Outsourcing PMO SME that oversaw the supporting flagship PMO efforts defining an operating model combination of On-Site, Off-Shorand Industry Subject Matter resources while combining methodologies.

Key Accomplishments:

- Streamlined PMO activities through efficient program control and administration, delivery management, quality management, Stakeholder Management, and resource management.

- Ensured accuracy and timely delivery of the detailed project plan including Solution Blueprint and Delivery Approach while managing the Full Life Cycle development deliverables for Siebel Analytics reporting capabilities and required ETL component.

Phase II OSS Implementation Feb 2005-Sep 2005

(DynamicCity- Provo, UT)

- Directed a team responsible for supporting the implementation of more robust applications that can scale to effective and efficient operations to satisfy a significant increase in order volume and installation activity.

- Supervised a technical team involved in different functions, to include: MetaSolv M6 Configuration for Service Delivery, Network Inventory, and Reporting; EAI Integration development for B2B interfaces with Physical Network Providers, Service Providers, and Field Services; Full testing methodology; Training initiative including Network Engineers, Operations, and MetaSolv administration; Technical Architecture implementation including development, test, and production environments.

- Led all project deliverables including work plan development, reporting, stakeholder process review and value opportunity analysis.

Key Accomplishments:

- Guaranteed on time deliverable completion, meeting schedules, deliverable review, and sign-off while maintaining action items, issues log, and facilitating the resolution of both

- Provided additional ongoing strategic guidance for client, including Portal, Trouble Ticketing, Flow-Thru Provisioning, data migration, and billing

- Completed the project for an OSPN (Open Service Provider Network), which increased the complexity for an open yet secure data and integration architecture

OSS Requirements Project / Network Inventory Management Oct 2004-Jan 2005

(Charter Communications- Denver, CO)

- Primarily managed the OSS requirerments project intended to broaden the understanding and develop the operational plan and requirements in handling Inbound Carrier Orders while aligning the enterprise OSS strategy with specific Charter Business needs.

- Handled wide responsibilities involving prioritization of Business Drivers and Value Opportunities, as well as the oversight of Target Business Architecture, Implementation Road-map, Network Inventory Business Processes, EMS/NMS Analysis, Data Analysis, Initial Data Load Process, Reconciliation Rules & Reports, and Data Migration Scripts.

Key Accomplishments:

- Ensured efficiency in the detailed work plan; accuracy of existing process documentation; facilitation of stakeholder process review and value opportunity analysis; and timely project completion.

- The inventory project was originally lead by another manager, which was significantly behind schedule; stepped in during the final stages and successfully delivered a quality on time project completion.

Senior Manager/ Director, Accenture, Communication and High Tech

Director for Communications and High Technology Sep 2002-Oct 2004

(Denver, CO)

- Served as IT Director responsible for ensuring success of all IT Discretionary projects that have been assigned to the Accenture Outsourced IT Unit under a contract with NTT Verio, North American subsidiary of NTT (Japan) that provides network services to trans-pacific corporations, and local access broadband customers

- Appointed Delivery Director for multiple projects that had been sold through the Accenture Outsourced Consulting Services Unit, EMC, an industry leader in providing storage solutions to their customers. Directed projects including Amex, BankOne, Storage Management Organization Strategy, and Wellpoint.

Key Accomplishments:

- Mentored junior project managers, resolved development methodology gaps and priorities for training support, managed internal, offshore and external resources, as well as assessed and applied project contract requirements for the unit. Spearheaded the planning and analysis through deployment while measuring contractual milestones and work effort.

- Functioned as Network Business Assessment Project Manager responsible for conducting interviews on Global Network, Network Planning, and Custom Operations resources.

Senior Manager for Communications and High Technology Apr 1995-Aug 2002

(Denver, CO)

- Project Manager for Reinventing Outside Plant (ROSP) for SBC; the project comprise of Engineering Inventory Management Tool (EIMT), Mechanized inventory Creation (MIC), Fiber Inventory Tool (FIT) and ARES/OPTI to LFACS (AOtl). Responsibilities includes managing a team, mapping of each regions data flows and existing system capabilities and creating gap analysis, and functional requirements, as well as developing conceptual design of the solution.

- Program Manager for Qwest / US West involving the cusom built Building Development Tool / inventory report (B-DT/IR) project resulting in inventor rights on a patent.

- In charged Program Manager for Qwest / Architectures, Models and configurations (AMC), which is a division of Qwest Communications Network Planning Organization. AMC translates corporate strategy into practical guidelines for designing and deploying network infrastructure. Spearheaded the AMC review to resolve the compliance issues to AMC guidelines for the project, and resulted in an ERP roadmap.

Key Accomplishments:

- Tasked to direct both B-DT/IR and AMC. Determined the pricing, managed the budget, generated new business opportunities, ensured client satisfaction, supported the creation and management to two projects involving five teams comprised of approximately 20 people, and oversaw the entire project workflow while dealing with a broad range of responsibilities.

Earlier Career

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MCS Upgrade Manager, Pacificare, Denver 1998-1999

Team Lead, Pacificare, Denver 1998

Team Lead / Programmer, US West (CRM), Denver 1997-1998

System Administrator, ParterCare Hospital, Denver 1996-1997

System Analyst / Programmer, Walgreen’s, Chicago 1995-1996

Systems Analyst / Programmer, Zadall Systems Group, Edmonton 1992-1995

Sales / Technician, National Computer Products, Edmonton 1991

System Analyst, Alberta Correspondence School, Barrhead 1990

Education

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COMPUTER ENGINEERING TECHNOLOGY (Honors Diploma) - 1991

N.A.I.T (Northern Alberta Institute of Technology) Edmonton, Alberta

Professional Training

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Accenture

- Applying Project Management Faculty - Effective Presentations

- Net-Centric Arch Design School - Implementing Business Solutions School

- New Managers School - Effective Business Writing

- BI Methodology Consultant Training - New Consultant School

- Principals of Technical Architecture - Business Analysis & Design School

- Spirit of Facilitation - Faculty for Section Lead for Accent on C/S

ABT (ABT Work planning) N.A.I.T (Advanced C Language)

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