Crystal Glenn

*** ****** **. ***** ***** CA *****

619-***-**** a4d6y6@r.postjobfree.com

Objective

To obtain a position where I can further my knowledge and use my skills to grow with a company.

Summary of Qualifications

• High Efficiency with Multi tasking

• Patient and Flexible

• Consistent

• Detail Oriented

• Excellent Time Management skills

• Superior Communication skills

• Great Customer Service skills

• Microsoft Word and Excel

Work Experience

Bank of America September 2010- March 2011

Shared Services Support

• Assisted the processer (HSS) in the processing of the loan.

• Ordered Homeowner’s Insurance, opened title and escrow

• Made contact with the borrower’s on behalf the processer

Handled sensitive and personal documentation.

Kearny Mesa Convalescent Hospital, San Diego CA November 2009- September 2010

Certified Nursing Assistant

• Provide routine care to the patients.

• Provide nursing care in accordance with resident care policies and procedures.

• Protect and promote resident rights and assist the person to maintain independence.

• Obtain specimens, weights, and vital signs of patients.

• Ensure the safety and well-being of the residents is maintained.

• First Aid and CPR certified.

Countrywide Home Loans, San Diego CA November 2001- November 2008

Front Desk Operator November 01- September 02

• Answered all phone calls coming into the branch using a switchboard for 40 + people.

• Logged all new loans that came in the branch daily.

• First point of contact for anyone who came into the branch.

Doc Drawer September 02 -October 04

• Reviewed file for accuracy of, based on loan information from the , HUD-1, title, program and lock specifications.

• Prepared legal documentation to meet Title Company and Escrow companies’ requirements for funding.

• Handled routine to moderately complex loan files.

Junior Underwriter February 05- August 05

• Reviewing and signing off on conditions placed by Underwriters.

• Calculated income and assets.

• Reworked loans for dti and loan amount changes

• Functioned as a liaison between production staff and underwriters.

Underwriter Associate/Customer Service Representative August 05-November 08

• Review credit reports, income and asset documentation.

• Managed my own pipeline.

• Work with business partners to resolve issues pertaining to documentation provided.

• Issuing decisions on provided documentation and updating loan approvals.

• Liaison for Business Partners, as primary point of contact.

• Maintaining proactive communication between business partners and production staff.

• Answering questions specific to underwriting programs, conditions, and documentation.

Education

Kaplan College February 2009- October 2009

Chula Vista High School 1996-1999

Professional References Available Upon Request

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