Office Support Clerk/Secretary/Receptionist

Objective_________________________________________________________________________________________________________________________________________________

Seeking an office support position that allows me to utilize my customer service experience, clerical abilities and organizational skills to contribute to the growth of a company.

Work Experience____________________________________________________________________________________________________________________________________________

Sales Representative, 2/08-3/09

Avon, Hamilton County, IN

•Sold Avon brand products; billed customers and collected payments.

•Provided excellent customer service to existing and potential customers, handling customers’ special requests and inquiries.

•Made outbound customer satisfaction inquiry calls.

•Entered data into online system; prepared and processed invoices and purchase orders.

•Managed customer files, product inventory and sales leads.

*Stay At Home Mom, 10/05-2/08*

Insurance Coordinator/Secretary, 2/04-10/05

Northeast Otolaryngology, Noblesville, IN

•Managed insurance referrals; produced daily insurance information reports.

•Answered inbound calls on multi-line phone system; scheduled and confirmed appointments for patients.

•Provided customer service, answering questions and providing information.

•Received, sorted and delivered all incoming faxes, messages and patient records.

•Processed incoming and outgoing mail for new patient appointments.

•Maintained patient files.

Unit Secretary, 6/01-9/03

Beltway Surgery Center (Clarian Health), Indianapolis, IN

•Scheduled post-operative consultations; acted as liaison between surgeon and patient’s family.

•Revised medical forms and physicians’ orders forms.

•Created medical charts for surgery patients; confirmed patient information for accuracy prior to surgery.

•Managed inventory for office supplies.

•Wrote patient brochure.

Education and Volunteer Work______________________________________________________________________________________________________________________________

* Education- OnCall Transcription, 2002, Medical Terminology and Transcription Courses. IUPUI/Herron School of Art, 1995-1997, Major-Journalism, Minor-Spanish, Concentration-Photography (Herron School of Art). Lawrence North High School, 1991-1995.

* Volunteer Work- Website Moderator, 09/09-present. Review and edit content based on website’s policy.

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