Customer Service High School

Vanessa Marie Burnett

**** ********** **. *******,** 77066 ~ e-mail: ********@*****.*** ~Phone 414-***-****

Objective:

Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.

§ Knowledgable in [administrative function]

§ Critical thinking

§ Meets/exceeds goals

§ Attention to detail

§ Microsoft Office skills

§ Filing and data archiving

§ Inventory systems

§ Customer Service

§ Problem Solving

§ Organization skills

§ Data Entry

§ Microsoft Excel

Core Accomplishments

Scheduling:

Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork. Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.

Multitasking:

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration:

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Customer Service:

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

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Work Experience

Sears

Sales Associate February 2011 to Currently still employed

Responsibilities:

Provided efficient customer service to clients, answer customer questions

Receive and disburse money, open and close register

Data entry, Inventory, Daily Cycle Counts,

Provided efficient customer service to clients

Receive, ship and stock merchandise

Organize products, making price tags

Wal-Mart Supercenter | Germantown, WI

Cashier October 2006 to March 2007

Responsibilities

Receive and disburse money, Operate a cash register, Answer customers' questions, Greet customers, Maintain clean and orderly checkout area, Process merchandise returns and exchanges, Resolve customer complaints, Balance cash register, Sell products or services, Price merchandise, Operates all cash register equipment, to quickly and accurately process customer transactions while following company procedures, including those related to coupon redemption, state benefits programs, and age- restricted items.

Utilizes UPC code listing of large items and bagged goods to complete register transactions.

Maintains appropriate cash levels in register drawers and appropriate supplies at register area Deactivates security devices on merchandise and bags customer merchandise appropriately Verifies proper identification from customers purchasing age- restricted items Receive payment by cash, check, credit cards, vouchers, or automatic debits Issue receipts, refunds, credits, or change due to customers.

Fierce Hair Design | Milwaukee, WI

Customer Service Representative August 2006 to June 2007

Responsibilities

Provide customer service, Resolve customers' service or billing complaints, Solicit sale of new or additional services or products, Determine charges for services requested, Collect deposits or payments and Confer with customers by telephone or in person Operate telephone, screen and forward calls, providing information, taking messages and scheduling appointments and update appointment calendars Receive payment and record receipts for services Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations File and maintain records Perform duties such as taking care of plants and straightening magazines to maintain lobby or reception area.

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Education

MATC- Milwaukee Area Technical College | Milwaukee, WI

liberal arts (Associate Degree Program)

James Madison High School | Milwaukee, WI

college bound (High School) Graduated

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Certifications

11/10/2009 4C -Community Coordinated Child Care, Inc Milwaukee, WI

Skills and Strategies for the Child Care Teacher

11/30/2009 4C- Community Coordinated Child Care, Inc Milwaukee, WI

Introduction to the Child Care Profession

9/30/2010 4C- Community Coordinated Child Care, Inc Milwaukee, WI

Fundamentals of Family Child Care

________________________________________________________________________References Available on request.

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