Project Manager
Resume:
WILLIAM B. HITCHCOCK, PMP
**** ************ ****** • Dallas, Texas 75219
214-***-**** • a3z9yl@r.postjobfree.com
Highly accomplished and results-oriented, with broad and deep global enterprise-level experience. Strategic thinker with strong analytical skills and creative solutions. Inspiring leader, manager and mentor. Effective communicator in all forms. Forges consensus to define and drive success. Extensive experience with complex technologies. Solid track record.
CORE COMPETENCIES
• IT Operations • Systems Implementation • Business Process Re-Engineering
• Application Development • Project / Program Management • Benefits Realization
• Change Management • Relationship Management • Resource Optimization
• Contract Negotiations • Demand Management • PMO Management
• IT Audit, SOX • IT Infrastructure • IT Governance
PROFESSIONAL EXPERIENCE
ONCOR, INC., Dallas, Texas • 3/2012 – 7/2012 (Via CCCi, Inc.)
Energy Delivery Company (Electricity Transmission and Distribution)
Sr. Manager, Enterprise Project Management Office (IT PMO): Recruited from previous position to set up IT Project Management Office Operations Group. Three month engagement:
Environment:
• > $100MM Project Portfolio • ~ 50 Individual projects
• ~ 30 Project Managers, ~900 total resources • Enterprise PMO SharePoint site
• Enterprise PM / PPM tool, Planview, ~500 users • 4 manager-level direct reports
• Agile and Waterfall
Accomplishments:
o Implemented SharePoint and Planview tools, connecting ~900 resources
o Guided creation and implementation of over 50 standardized project artifacts
o Worked with partner (~500 active resources) to reduce their systemic issue count from over 40 to less than 10
o Crafted key governance charters, processes and responsibilities
o Helped reorganize testing organization’s structure and workload, resulting in elimination of 19 FTE equivalent positions
o Crafted and instituted demand management processes
o Initiated and oversaw review and update of all PMO templates and governance artifacts. Identified gaps and saw that they were filled.
o Instituted simplified, yet fully auditable, Project Initiation Process
o Instituted Executive Dashboard for KPI’s
7-ELEVEN, INC., Dallas, Texas • 6/2008 – 3/2012 - FTE
Large International Retailer
Sr. Manager, Enterprise Project Management Office (EPMO):
Environment:
• > $100MM Project Portfolio per yr. • ~ 30 Individual projects per yr
• 8 Project Managers, ~500 total resources • Enterprise Hummingbird site
• Enterprise PM / PPM tool, Clarity, 200 users • 1 manager-level direct report
• Mixed Agile and Waterfall
o 1st year, returned 17% of budget; second year 10%; third year 15%.
o Personal project portfolio 100% on time and 100% at or below budget.
o Personal customer satisfaction rating of 9.7 among both and IT and business constituencies.
o Instituted mandatory review and update of 25% of PMO templates and governance each year.
o Crafted, maintained and oversaw demand management processes and execution
o Crafted and maintained key governance charters, processes and responsibilities
o Authored or co-authored Master and Express Microsoft Project plan templates for the enterprise.
o Achieved 100% approval for all funding requests upon first presentation to C-level committee
AVANTI TECHNOLOGIES, INC., Springfield, Virginia • 4/2008 – Present (Part-Time, to maintain TS security clearance)
Independent government, military and civilian consulting.
Consultant: Technical and project management consultant.
o Created ground-up Technology Methodology applicable across civilian and military projects.
o Current TOP SECRET U.S. Government Security Clearance.
MYWEBSENTRY.COM, INC., DALLAS, TX 8/2006 – 6/2008
PRESIDENT
Environment:
• Privately held family business. • Singular App Dev effort
• 2 Contracted Developers
O Designed and engineered highly portable remote real-time surveillance, using proprietary smartphone software.
O Designed and created e-commerce website scaled to accommodate 200 simultaneous users, using Visual Studio 2005 (C#, VB, SQL Server, IIS)
O NOTE: The iPhone rendered consumer aspect obsolete, so closed civilian part of business; continued government applications with Avanti Technologies (above).
FEDEX OFFICE (VIA COOK SYSTEMS INTERNATIONAL), Dallas, Texas • 10/2006-1/2007
World’s largest office services provider.
Environment:
• ~1900 locations worldwide • Customer-facing website 24 x 7
• 5 project managers • 10 – 12 projects per yr.
Consultant: Retained to define technical strategy and create roadmap for future e-commerce operations.
o Conducted needs assessment; analyzed current infrastructure
o Presented technology solutions and recommendations to C-level executives
o Completed 3 months ahead of schedule
KNOWLEDGEBASE MARKETING, Dallas, Texas • 10/2005-10/2006
National marketing company; providing analytics consulting services and mailing lists.
Environment:
• 2 locations • Mixed Mainframe, Unix, Windows
• 4 project managers (Indirect) • 12-15 projects per yr.
• ~20 FTE Resources
Director of Core Services Project Management:
o Created company’s first Project Management Office (PMO).
o Monitored ~10 projects simultaneously
o Developed policies / procedures governance on risk management, project lifecycle methodology, quality processes, resource metrics and efficiency measurements.
o Mentored and developed 5 technical leads
eFORCE, Dallas, Texas • 10/2000-10/2005
IT consulting firm, serving Fortune 1000 companies.
Director of Operations, Central U.S.
• Saved failing projects outside assigned region; rebuilt and nurtured client relationships and successfully turned around projects.
• Served as national Subject Matter Expert on Offshore / Blended Project Management
• Personally managed these initiatives, on either a project or program basis:
Company / Industry Project Location / Description Project Outcome
Alcatel – Telecommunications equipment manufacturer Plano, TX – Web-enable and automate engineering collaboration w/ customer counterparts o On time, on budget.
o Shortened customized time-to-market by 65%
AMD Devices – Global computer chip designer / manufacturer Austin, TX – BPR to streamline global web marketing and assure announcements were simultaneous globally and in all languages. o On time, on budget.
o Achieved 100% synchronous global publication of new product data.
Banorte –Banking, Financial Services Monterrey, Mexico - Implement enterprise document management initiative. o On time, under budget.
o I suggested an alternative search architecture that saved $50K on $300K budget
Blue Cross Blue Shield of Massachusetts –Healthcare, Health insurance Boston MA - Implement Provider Portal o On time, on budget.
o Client measured 93% customer satisfaction with portal.
DHL – Worldwide shipping and logistics Phoenix, AZ - Relocate and migrate disparate data centers to three consolidated failover sites: Indonesia, UK, USA o Early, below budget.
o 100% complete on first live attempt.
DHL – Worldwide shipping and logistics London, England - Prepare roadmap for 5-year re-architecture of entire enterprise infrastructure o Early, on budget (fixed bid).
o Became cornerstone for architectural roadmap.
DHL – Worldwide shipping and logistics London, England - Construct IT framework on how to automate company’s logistics operations. o On time, on budget. Actual implementation took many years, ultimately successful
Nortel Networks – Telecommunications Equipment manufacturer San Jose, CA - Web enable worldwide product catalog – 16 languages o On time, on budget
Southern California Edison – Electric Utility Rosemead, CA o On time, on budget
KFORCE, Dallas, Texas • 5/1996-10/2000
A $1B national staffing company.
IT Program/Project Manager • (1998-2000):
IT Manager of Quality Assurance and Technical Support • (1997-1998):
IT Consultant • (1996-1997)
EDUCATION & PROFESSIONAL TRAINING
Bachelor of Arts in Liberal Arts
University of Texas at Austin, Austin, Texas
USAF Officer Training School, Lackland AFB, TX
PMI Certified Project Management Professional (PMP), March 2001
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