Medical Quality Assurance
Resume:
COLLEEN MERCADO
PEARL RIVER, NY 10965
845-***-**** • *******.*******@*****.***
SUMMARY OF QUALIFICATIONS
Special skills in quality assurance, trouble-shooting, problem solving, and computer operations.
Strong oral and written communication skills. Able to effectively communicate both courteously and professionally.
Detail oriented with excellent organizational skills.
Able to prioritize demands and interact with all levels of management, employees, and industry peers.
WORK OF EXPERIENCE
Cardiology Consultants of Rockland – Stony Point, NY
Bergen Heart Associates – Paramus, NJ
September 2008- November 28th 2011
Medical Technician
Provide administrative support to medical representatives and medical personnel in designing healthcare models and resolving healthcare issues. Maintain medical records, bookkeeping, and the coordination of all patient care and correspondence. Manage physician schedules and procedural appointments. Developed strategies for better organization to reduce work related errors. Originated and established a clear and concise training method for new employees and helped implement it upon new hires. Handle sensitive and confidential materials in a well organized, systematic fashion. Address patient complaints and concerns expeditiously by assessing the situation, determining the solution, and then acting appropriately to avoid possible future complications.
Hudson Heart Associates - Suffern, NY
April 2007-Dec. 2007
Medical Technician
Responsible for assisting physicians, mid-level practitioners, and registered nurses with the evaluation, management and treatment of patients in an ambulatory care setting. Performed patient intake including vital signs, height, weight and reasons for visit. Performed point of care testing and maintained test report logs. Proficient in lab and testing procedures, phlebotomy, and EKG’s. Able to prepare and set patients up for exercise stress tests and ambulatory electrocardiography devices. Provided patients with test-results, medical instruction, and patient education under the direction of a physician.
Washington Mutual - New City, NY
June 2005-April 2007
Personal Financial Representative
New City Pediatrics - New City, NY
April 2004- June 2005
Medical Assistant
Clinical responsibilities included the collection, communication and documentation of accurate patient information such as patients’ height, weight, temperature, medical history, and reason for visit. Able to run routine lab tests, run controls and draw up vaccines. Completed the collection and preparation of laboratory specimens. Obtained accurate growth measurements and peak flows. Administered bronchodilator treatments and assessed hearing and vision. Proficient in performing phone triage of patients questions and concerns using physician protocols to determine the level of physician response required.
EDUCATION
Mercy College - Dobbs Ferry, NY - GPA 3.98
Rockland Community College - Suffern, NY - GPA 3.76
ACADEMIC HONORS
The National Dean’s List 2003-2012
The Chancellor’s List 2004-2012
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